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Find a Location

Family Tire Pros Auto Service Center has 1 locations, listed below.

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    Business ProfileforFamily Tire Pros Auto Service Center

    Tire Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5801 N German Church Road, Indianapolis, IN 46235-5733
    BBB File Opened:
    1/9/2010
    Years in Business:
    17
    Business Started:
    8/31/2006
    Business Incorporated:
    8/31/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Tire Operations - Lawrence, LLC
    • Family Tire & Auto Service
    Business Management
    • Mr. Butch Hammett, General Manager
    • Mr. Hal M Sears, Owner
    Contact Information

    Principal

    • Mr. Butch Hammett, General Manager
    • Mr. Hal M Sears, Owner

    Customer Contact

    • Mr. Butch Hammett, General Manager

    Industry Tip

    BBB Tip: A buyer’s guide to purchasing tires

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    first off family tire pros went out of business and was taken over by BIG * Tires.Research on the internet offers N* information on the closure or what to do about parts and maintenance work done on vehicles...on 5/14/2014 I had to have my rack and pinion, I paid $276.00 for the part, plus the $490 spent on labor, replaced which is a warrantied part by Auto stores, but I don't know which store they purchased it from to see if they will honor the warranty..... Family Tire Pro's has left us hanging by not letting us consumers know they were closing or what to do about the warrantied parts and Big * Tires says its out of their hand they don't know where family got their parts but they acquired the phone number formerly used by Family Tire pros- claiming that they acquired to offer assistances to the former family tire clients.... I feel by taking on another business' number to gain other business, there is a responsibility to honor such warranties. So I'm not sure know if my complaint is with Family tire or BIG * tire now...I feel that family tire needs to be removed from being found as a business on the internet and some sort of internet searchable notation should be made explaining to consumers of what we are supposed to do about warrantied items.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central Indiana

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