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Find a Location

SecurCare Self Storage has 1 locations, listed below.

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    Business ProfileforSecurCare Self Storage

    Storage Units

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    551 Stover Avenue, Indianapolis, IN 46227
    BBB File Opened:
    4/18/2017

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/20/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On February 15th i found out i was being charged for a empty storage unit reguarding a situation I notified the police about and they had not only not notified me of the incident but they kept charging me I spent over 200 dollars paying for the unit the months I had it and expected them to keep my belongings secured as they promised they would this place is so unsafe and unprofessional and does not want nothing but money all my things are gone and I was even shown how to get in the (locked gate) without using my pin that was provided by an employee

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marcella R

    1 star

    09/22/2023

    Their present address is *********************************** Phone number shown is incorrect. I reserved a unit at ********** Self Storage for my son on the 20th of September, 2023 online. Everything was filled in automatically. The cost was $34 at first. As I read through the 10 page legal documents, I was forced into paying $12 more for insurance totalling $46. I didn't see any way to opt out. The contents were not worth insuring. On the 22nd of September I checked my credit card charges online and saw that they charged me $55. I called **********, located in **********, and spoke with *****. She said the amount included a one time $26 admission fee. This wasn't on the 10 page documents either. I asked what date I needed to give notice of termination. The document states 7 days prior to the rent due date which is not stated on the document. How convenient for them. Since she shows it in her computer as the 19th and my contract shows the 20th, if I hadn't called to clarify, I would have been late in notifying them according to their rules and charged another month 's fee!! So, they are crooks and to be steered clear from! I wrote to her confirming our phone conversation. She said she would consider my phone call notice of termination. I'm planning to write them anyway terminating because I trust them as far as I can throw them.

    Local BBB

    BBB Serving Central Indiana

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