Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a roof installed by amos exteriors around 4/16/2025. They reroofed the house and took off a round ceramic stack for a fireplace. When it rained a couple of weeks ago, the chimney started leaking. It wasn't leaking before the roof was installed. We have contacted **** and they want to charge us $400 to fix the problem. It is their fault as it wasn't leaking before. Someone from **** came out and said they needed to install a boot on it. They put the stack on wrong, we pointed that out and was told it wouldn't leak. It did leak. We have video of it

  

  Business Response

  Date: 07/15/2025

  Dear **** and *******,
  Thank you for bringing your concerns to our attention. We understand how important it is for your project to be completed to your satisfaction, and we appreciate the opportunity to address the issue.
  
  Following your submission, our Production Manager, ****, connected with **** to review the concerns you outlined. During their conversation, they reached an agreement that **** would get a boot and storm collar, which we will install as the final step in completing your project.
  
  As discussed, **** will notify us once he has the part in hand and is ready for installation. At that point, well promptly schedule a time to complete the work.
  Should you have any additional questions or need further assistance in the meantime, please dont hesitate to reach out to our team. We're here to help and want to ensure everything is resolved to your satisfaction.
  
  Thank you.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** roofing came door to door in my neighborhood today on a Sunday at 930am. My neighborhood does not allow solicitors and has man signs posted saying so additionally my door has a sign saying not to knock or ring bell as I have young children and a loud dog, it got the whole house in an uproar before I had really started my day. Major inconvenience!

  

  Business Response

  Date: 04/01/2025

  ****,

  We sincerely apologize for any inconvenience caused by a member of our canvassing team knocking on your door. We understand and respect the importance of neighborhood policies and the expectations of homeowners within those communities.

  
  Our intention is never to cause frustration or concern. Our canvassing team is trained to connect with homeowners who may have damage to their homesparticularly from storms or other weather-related issuesthat they might not be aware of. In many cases, these visits have helped homeowners identify and address problems before they worsened.

  
  That said, we take your feedback seriously and are using this as a learning opportunity. We will be addressing this situation directly with our team and reinforcing the importance of fully adhering to all posted signage and neighborhood rules.
  

  Thank you for bringing this to our attention, and again, we apologize for the disruption.

   

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amos Exteriors solicited our home for an estimate to replace our home siding. After several revisions and discussions with sales **** we agreed to a proposal and placed a deposit. The project began July 2024 and we immediately experienced the sub-contractor arguing about the design plan and drawings. As they began the project, there were multiple discussions regarding the scope of the project, upon which I requested an **** representative, due to the amount of resistance from sub. As the project progressed, poor workmanship, argumentative behavior and refusal to follow direction escalated. Nails penetrated a/c refrigerant line (which resulted in outside unit being replaced), propane fittings were smashed and had to be replaced and multiple faux stone panels and trim pieces had to be replaced. **** has agreed that the project endured issues, yet continues to bill for more than the remainder of our responsibility. **** advertises complete satisfaction, but we are so disappointed with the outcome, let alone to have to pay for costs we incurred by their negligence,

  

  Business Response

  Date: 02/05/2025

  Mr *****,
  
  We have reviewed your BBB complaint as well as some others you have made to members of our team and want to address all of these with you and hopefully come up with a solution that will work for all parties involved. I know yesterday you spoke with ******, our General Manager, and you made plans to meet with him this coming Thursday, February 6th, to discuss your concerns about your project in person. After that meeting, if you have any more feedback please let us know. 
  
  Thank you

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I would like to file a complaint. My neighbor has been having your company redo the outside of his house however the contractors that you guys hire to worm for you have been tearing up my yard and dumping f**** an urine in my yard that I have little kids playing in. I have video of this and have seen with my own eyes it being done. The Hispanic gentle men won't listen to me and won't stay out of my yard. I am making an offical complaint with your company and would like to speak with someone on how this situation is going to be rectified. Please respond within 48 hours of this message sent on 05/01/2024 @ 517 pm.

  

  Business Response

  Date: 05/15/2024

  ******, 

  Thank you for reaching out about the issues you had. It looks like ***** reached out to you to try and resolve everything. If that didn't happen or didn't meet your satisfaction please let us know. We want to make sure that you are taken care of. Have a good day. 

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I called to get an estimate to repair my roof, to include gutters and facia. They were very prompt with my call and sent someone out to inspect the roof and repairs requested on February 5th, 2024. On February 9th, 2024 Amos Exteriors sent me an email estimate which I reviewed and approved. After multiple calls and texts I finally got them to answer my calls and sent a representative out to sign the contract and accept 1/2 payment - Deposit of $1,682.00 which was paid via Check #****. That check was cashed by Amos Exteriors on March 12, 2024. I was told by the representative that the work would be scheduled within the next two weeks. After multiple calls and texts to find out when the work would be scheduled (This process took almost 4 weeks of being told "we will get you on the schedule, we will call you, etc.) I finally called the corporate office to find out what was actually going on. Finally on Tuesday, March 26th, 2024 when calling the corporate office once again, the representative told me over the phone that "they could not do the work for the amount that was agreed upon". This was after the estimate was approved, this was after the contract was signed by myself and Amos Exteriors and after they had received payment for the work to be completed. I told them I was frustrated and disappointed and they said they were sorry and would be issuing a refund immediately. After talking with several representatives that promised that the refund would be made this week, Today March 29th, 2024 they stopped taking my calls and no refund has been made.

  

  Business Response

  Date: 04/08/2024

  *****,

  I apologize for the issues you experienced. We did issue you a refund check on 3-29-24 as you requested. Please let us know if that wasn't received.

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about October 28 I received an insurance settlement for a new roof that included new gutters. I entered into a contract with a representative of Amos Exteriors for the replacement of *******. The initial contract included depreciation proceeds that i was projected to receive. After i complained that this wasnt fair, a new contract was written for the amount of the first insurance check plus my $1000 deductible. He left off the gutters but took the insurance proceeds that included the cost of gutters. While this may or may not involve insurance fraud, it is a shady business practice that should be revealed to consumers before entering into a contract with this company.

  

  Business Response

  Date: 02/16/2024

  Our Sales Manager **** met with *********************** on February 6th - ************************* made a clerical error in depreciation that was owed to *************** - He called and spoke to *********************** at the insurance company and cleared up issue over the phone and followed up with email to show him the math.
  
  ****** has committed to paying customer what is owed and *********************** has agreed to telling BBB **** is a great and outstanding company. He also left us a five star ****** review.

  Please let me know if you need anything else. 

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:10/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago we had Amos Exteriors repair our roof. Our ******************** paid the claims promptly to ************, which were contracted with ****. **** was in no hurry to do their part of the work. Finally after almost a year we had a new roof, and we thought we were done with ****. Then several months ago (TWO years later after our last communication with ****) we received a call from an **** representative stating that they were reviewing the account, that there was a balance for the work completed, and that they needed us to sign off on some checks from the insurance company. We were so confused as to what was going on. We had already signed over the insurance checks TWO YEARS PRIOR at the time of service, so we asked for a breakdown on the numbers and a further explanation as to what was going on. They said they would get back with us with those details. We heard NOTHING more from them and received ZERO communication after this.Fast forward several months to last week, when we received a letter from an attorney stating that they were reaching out on behalf of **** regarding a balance owed of $7,604, which needed to be paid within 30 days.My husband and I were utterly floored. Initially we were concerned it was a scam of some sort, so we attempted to reach out to ****. After not receiving a call back by the end of business that day we called again only to be given a phone of an attorney.That is where we currently stand today. They have proof of the three checks they paid out, being cashed by ************/**** for the work that was completed. The billing is incorrect and **** will not communicate. We are now just trying to get an explanation from ****, but have been unable to speak with anyone over the last couple days that can give us details as to what is going on. This is a high priority! Thank you for your help.

  Customer Answer

  Date: 10/06/2023

  Resolution has been met with ****.  This complaint can be closed.