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Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 545 total complaints in the last 3 years.
    • 152 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/05/2025 I had returned some shoes I was gifted, i returned them to a store in person and they gave me store credit on a gift card since they didnt have the shoes I wanted in my size. I decided to buy two pairs of shoes for my daughters and I placed this order online since they didnt have the shoes in store. The gift card balance is $163.88. I apply this gift card successfully and now I only need to pay $10, I press check out and there is an error message to try again. When I go to try again it says my gift card has $0. They took the money out my gift card but the transaction never went through. I went back to the store and they said they couldnt do anything that I had to call some number. I called them and they trasferred me to their gift card department. They couldnt do anything either so escalated this to their 3rd tier help department which as not gotten back to me. Gift card department submitted a ticket and they said the escalation team would email me in 48 hours. It has been 9 days and I have not heard anything. I called them again and they said that the ticket number says this case is closed! They never reached out to me so I told them to submit another ticket. If I dont hear back from them agaaaiinnn in 48 hours they said to call them again to submit yet ANOTHER ticket. I have a feeling they are going to keep closing my case UNRESOLVED. $163.88 is a lot of money to be lost, at least it is a lot for me.

      Business Response

      Date: 06/26/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 24, 2025

      ****** ********
      *******, *******; 93905
      Daytime Phone: **************
      E-mail: ************************************************
                                                                                                                                          Ref: 23488066
      Dear ****** ********,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email after contacting you at ************** concerning the Better Business Bureau complaint filed for the failed attempt to order on ************ with gift card number ****************.  I apologize that your attempt to place the order *********** on June 5, 2025 was not successful.  The request to reload your Gift Card **************** was submitted on June 24th 2025 in the amount of $163.88.  I apologize for the delay in processing your refund.  Please allow 3-7 business days to see the funds fully reflected on the original card.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have the capitol one shopping app where we earn gift card rewards when spending money. I just redeemed one for $47 and he redeemed one for $36. When trying to use the gift cards they show $0. We have called *********** who directed us to Tango. We contacted Tango who directed us to Finish Line. We have called Finish Line many times and gotten no resolution.

      Business Response

      Date: 06/20/2025

      JD Finish Line
      *********************
      ************, IN 46235
      June 20, 2025

      *** *****
      *******; 55439
      Daytime Phone: **************
      E-mail: ***************************
      Ref: 23484260

      Dear *** *****,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that your attempts to place an order were unsuccessful. We attempted to contact you at the provided phone number **************, but could not reach you or leave a voicemail. After further review, we show that the gift cards, #**************** and #****************, currently have a $0 balance. On June 20, 2025, we requested to have both cards reloaded. We will follow up with you in 5 to 7 business days, once we have more information and the requests are complete. If you have any questions, please reply to the email sent to ***************************.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

      Customer Answer

      Date: 06/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *** *****

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of sneakers on the FINISHLINE website at 10:19 am on June 17 for $150. I used gift card **************** to pay, and the gift card balance after checkout was $75.01. I then continued to purchase sneakers. When I checked out again, I used gift cards **************** and **************** to check out. However, due to website issues, checkout failed. However, my gift card balance was deducted. **************** was deducted $75.01. **************** was deducted $74.99. I sent an email to negotiate with Finishline and negotiated with them through X, but I have not received a refund so far. I hope BBB can negotiate with Finishline to refund the gift card balance that was deducted by mistake. Why did my checkout fail but the gift card amount was deducted? I still haven't received a refund

      Business Response

      Date: 06/25/2025

      JD Finish Line
      *********************
      ************, IN 46235
      June 25, 2025


      Jams *****
      NJ  08093
      Daytime Phone: **************
      E-mail: *****************************


      Ref: 23484183


      Dear Jams *****,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize that your attempt to place an order was unsuccessful. We attempted to contact you at the provided phone number **************, but could not reach you or leave a voicemail. After further review, **** requested that both gift cards, #**************** and #****************, be reloaded on June 25, 2025. We will follow up with you in 5 to 7 business days, once we have more information and the requests are complete. If you have any questions, please reply to the email sent to *****************************.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish ********************* Department

      Customer Answer

      Date: 06/28/2025

      ?????:

      ???????????? ID ******** ??????,??????/????????? 


      ??,

      ?????

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 5/26 (order number: ***********) and I haven't received the items yet. I contacted Finishline many times about this order. First I was told that there was no complete address so they couldn't deliver to me. However, the website doesn't allow any order to be placed without a complete address. Later someone admitted that there was a glich on Finishline side and they could send me a replacement order. After a couple of days, I didn't see anything being shipped and called in again, I was told that the replacement order got cancelled since the store they assigned the order to didn't have the items. Even if this is true, how can you cancel the order without letting the customer know or refund the money? I asked for them to try a replacement order again and it has been a week but I still haven't seen any update. Over the last 3 days I tried to contact Finishline's customer service phone number and each time I was on the call for 30+ min waiting and no one picked up (although the system says the wait is 5-10 min).

      Business Response

      Date: 06/19/2025

      JD Finish Line
      *********************
      ************, IN 46235
      June 19, 2025

      ****** ***
      ********************************************************************; 98006
      Daytime Phone: **************
      E-mail: *******************************
      Ref: 23480621

      Dear ****** ***,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you did not receive your orders *********** and X593927016. After further review, **** confirmed that the replacement was also returned to sender due to an incomplete address. We apologize again, as this was a huge mistake on our part. In this case, **** requested a new replacement order to be shipped to you with the correct address. Please allow 24 to 72 hours for processing. Once processed, it will be shipped with 2 to 3 business day *** Rush delivery. If you have any questions, please reply to the email sent to *******************************.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department


    • Initial Complaint

      Date:06/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes off of Finishline on 6/15/2025 and immediately realized I ordered the wrong item. When I tried to call customer service I sat on hold for an hour even though they said 5-10 minutes. All I want to do is cancel my order! Finishline is making that impossible. The chat doesnt work and neither does the phone number. Seems crazy to have a system that is flawed and useless. I want a email or call explaining why they fail to keep up with customer care needs.

      Business Response

      Date: 06/20/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 19, 2025

      ***** *****
      *********************
      ******, *******; 85345
      Daytime Phone: **************
      E-mail: ******************************
                                                                                                                                          Ref: 23475490
      Dear ***** *****,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email after leaving you a voice message at ************** concerning the Better Business Bureau complaint filed for the attempts to request a cancellation of order *********** placed with JD Finish Line on June 15, 2025.  Your call to JD Finish Line on June 16th, 2025 at 7:00 PM to cancel the order was not successful due to the order having already shipped on June 15, 2025.  I apologize for your wait time.  The request to cancel orders is not guaranteed depending on the order status.  Your order was delivered on Tuesday, June 17 at 12:01 P.M with *** tracking 1ZJ72B780320011236.  A picture of delivery at the residence is posted on the *** website that you can view.  You can return the product via mail because you used Klarna as your payment method. I sent you a free ***** return label to your email address for your convenience.  Once the product is received and reviewed, a refund for $141.90 will be applied back to your Klarna account. Please allow 4- 6 business days after the return is processed. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used three gift cards to purchase items, but I did not receive any order emails or any refunds. When I tried to email them, they replied that the refund had been completed. Why is my balance still 0?Gift card numbers: ****************, ****************, ****************

      Business Response

      Date: 06/19/2025

      JD Finish Line
      *********************
      ************, IN 46235
      June 18, 2025


      **** ***
      ************************************************************
      **********, *******; 03109
      Daytime Phone: **************
      E-mail: ****************

      Ref: 23473150

      Dear **** ***,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize that you are having trouble viewing your gift cards' balances. On June 18, 2025, we attempted to contact you at the provided phone number **************, but could not reach you or leave a voicemail. After further review, we show that gift cards #**************** and #**************** were reloaded as of June 10, 2025. Gift card #**************** was reloaded on 6/18/2025 and shows a balance of $100. If you're still having trouble viewing the balance or applying the gift cards at checkout, please reply to the email sent to **************** with each gift card PIN included, for further assistance. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish ********************* Department


    • Initial Complaint

      Date:06/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought e-gift card from their website 2/14/25. Went to use it and it didnt work. Call customer service. They said it was not a good number. Then called again after I did not hear back and they said it was redeemed. It absolutely was not. I wanted the purchase history since they said it was redeemed. No one can help me. I have not heard back from anyone after they keep saying they will email me or call me.

      Business Response

      Date: 06/19/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 18, 2025

      ****** ****
      ***********************
      Seffner, *******; 33584
      Daytime Phone: **************
      E-mail: ***********************************************
                                                                                                                                          Ref: 23471446
      Dear ****** ****,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out  via email after contacting you at ************** on June 18, 2025 concerning the Better Business Bureau complaint filed for the E-Gift Card  ****************  you purchased from the JD Finish Line website on February 14, 2025 that did not work for you.   I do apologize that your attempt to place an order was  not successful. I have submitted a request for the reloading of E-Gift card # **************** . Please allow 5-7 business days.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

      Customer Answer

      Date: 06/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ****** ****

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number (**********), placed on 4/23/25, was returned to them in the exact same box that was sent to us. We never even opened the package. We have been trying to contact them for the past month straight and receive different promises each time. I want my money back as we do not have the items purchased, nor do we have our money anymore. We get told that we will receive a refund within ***** hours each time we contact. We get promised that a supervisor will call us within ***** hours as well when we make it a big deal. Nothing happens each and every time. This is getting outrageous..Return tracking via ****** ************ DELIVERED TO THEM ON 5/6/25

      Business Response

      Date: 06/19/2025

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 17, 2025


      *** ***
      ***************************
      *********, *******; 44647
      Daytime Phone: **************
      E-mail: ************************************
                                                                                                                                         

      Dear *** ***,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      I am reaching out via email  after contacting you at ************** concerning the Better Business Bureau complaint filed for the return of order ********** with items DV1678 001 size 9.5 and DV1678 006 size 9.5. We show the items were delivered to you on Monday, April 28 at 3:45 P.M. through *** Tracking 1Z26225EYW00184428 with the Weight of 5.00 LB.  After a review of the return with ***** tracking ************ of which was delivered on Monday, May 5, 2025 with the Weight of  0.1 lbs / 0.05 kgs of which is not consistent with the weight of the delivery for both pairs of shoes.  The items on the order were not received.  Please check with the carrier regarding the delivery of order ********** with ***** tracking ************. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish ********************* Department


    • Initial Complaint

      Date:06/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th I placed an order for a pair of shoes totaling $172.80 with my ***** The money was took out my account that day which was a Saturday and here it is Thursday June 12th which was the expected delivery date. I never received an email invoice from them but thank god I always screenshot my online orders and I did soon as I purchased from them and got an order number that dont work on the site or anything. Upon searching why my order number isnt working on ****** I begin to see all these negative reviews an bbb complaints about finish line jd sport doing this to their customers and trying to rip them off but I have proof of my purchase through they ordering scam. I end up calling customer service and soon as I give the lady my order number she confirm the day I purchased my order then just hung up in my face. Im so disappointed a disgusted by this as I been a long time customer with ********************** line a now its giving they scamming people and I just want my order I placed almost a week ago. Ill never do business with either finish line or jd sport after this, an will also recommend my friends an family not to deal with them.

      Business Response

      Date: 06/16/2025

      JD Finish Line
      *********************
      ************, IN 46235
      June 14, 2025

      ******* *******
      *******************
      *********, *******; 44110
      Daytime Phone: **************
      E-mail: **********************************

      Ref: 23459817

      Dear ******* *******,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you did not receive your order #***********. It appears that the order was unsuccessful due to the payment could not be authorized. Since the order was unsuccessful, JD Finish Line did not reach an agreement with your financial institution regarding the payment amount. If an authorization is unsuccessful, the pending hold will be removed within 24 to 72 hours. However, if you still see this amount pending after the allotted timeframe, we recommend contacting the appropriate financial institution for additional information. If you have any questions, please reply to the email sent to **********************************.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

    • Initial Complaint

      Date:06/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the website on 06/01/25.On June 5th I noticed that the order status was still on Processing so I called to get more information. I was informed that my order cannot be found in the system, and that I should check if my gift card (method of payment) was charged because maybe the order didnt go through. Turns out I was charged for my ******** I called again, and was advised to send an email to customer service, which I did on June 5th. Ive attached the order I see on the website with order number, product and amount paid. Ive also attached my e-gift card and even the balance I pulled from the website to make sure I was charged.The company replied saying I should get a solution in up to 72 hours. Nothing happened, so on June 9th I sent another email, which they replied asking for an additional 72 hours. Nothing happened up till now, and I need the money ($106.50) back to my gift card ASAP.I purchased a gift card from Finish Line believing I would have no issues, so Im negatively surprised on how Im being treated by the company.

      Business Response

      Date: 06/19/2025

      JD Finish Line
      *********************
      ************, IN 46235
      June 18, 2025

      Otavio Cabrini
      *******; 34786
      Daytime Phone: **************
      E-mail: *****************

      Ref: 23458912

      Dear Otavio Cabrini,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you have not received any communications regarding your order ***********. After further review, **** confirmed that the order was approved; however, it was affected by a system error that caused it to remain in a pending status. This issue has been forwarded to our Special Operations Team for further investigation. Please rest assured that we are actively working to resolve this matter and will follow up with you within 24 to 72 hours once we have more information. If you're still having trouble viewing your gift card balance or applying for the gift card at checkout, please reply to the email sent to ***************** with the gift card number and PIN for further assistance with a replacement. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to give us the opportunity to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

      Customer Answer

      Date: 06/20/2025

      I received the email from the company and replied with the information requested.

      We havent come to a solution yet, Im still waiting. I need either the product, the money back to my current e-gift card or a new gift card.

      Until now the situation remains unchanged.

      Thank You!

      Customer Answer

      Date: 06/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      I received the email from the company and replied with the information requested.

      We havent come to a solution yet, Im still waiting. I need either the product, the money back to my current e-gift card or a new gift card.

      Until now the situation remains unchanged.

      Thank You!



      Regards,

      Otavio Cabrini


      Business Response

      Date: 06/28/2025

      JD Finish Line
      *********************
      ************, IN 46235
      June 28, 2025

      Otavio Cabrini
      *******; 34786
      Daytime Phone: **************
      E-mail: **************************
      Ref: 23458912

      Dear Otavio Cabrini,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We attempted to contact you at the provided phone number **************, but could not reach you or leave a voicemail. We apologize that you have not received an update on your order. It was determined that your attempt to place an order on June 1, 2025, with the below gift card was unsuccessful. In this case, the gift card has been requested to be reloaded. Please allow 3-7 business days to see the funds reflected on the original Gift Card:
      **************** - $106.50
      We would advise to ensure there are no issues with redeeming these gift cards that you visit a local JD Finish Line store in your area to make your purchase. 
      If you have any questions, please reply to the email that was sent to **************************.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish ********************* Department

      Customer Answer

      Date: 07/10/2025

      The situation has been resolved. The business refunded me as requested.

      Thank you!

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