We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Agents

Kline Properties
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    You billed for blinds there are no pictures of blinds. There was no damage to them that didnt go beyond normal wear and tear. There was no trash to take out you showed a stain on two floors in the houses. That didnt equate to $1000 cleaning fee. I will be going to small claims court.

    Regards,

    **** ******
    and thats it. I also have an email of them agreeing to replace the blinds because of the amount of time Ive lived there. I would like my full deposit back minus the $62 fee to reconnect the door.

    Business Response

    Date: 12/26/2024

    The gall of this person to demand their entire sec deposit refunded is surpassed only by the filth that they left behind. I have attached 5 photos but we have dozens of photos documenting the extreme condition that this tenant left behind. We won't be refunding any money. 

    Customer Answer

    Date: 12/26/2024

    They sent a picture of bad carpet in one room there are 4 bedrooms in the houses. Using the word filth is insane when you can look at the picture of the hand rail  and see the bedroom ahead was spotless. The stain came from your workers. I have videos of every room. You showed four dishes which were not left behind but if they were it didnt result in $175 in trash service. You charged for blinds $ 500 that werent new and never replaced in the 9 years that I lived there. 

    Business Response

    Date: 12/27/2024

    Please send us your videos for review.

    Customer Answer

    Date: 01/02/2025

    The company billed for $500 to replace blinds. As you can see from the attached photos there was not damage to the blinds. The blinds that they provided were in the home for over 10 years and had been replaced by myself multiple times. There was no trash left in the unit however the billed $175 trash fee. The carpet was lived on and not damaged the house was not filthy as you can see from the photos. They had to do ** more than normal cleaning. I will proceed with the court if adjust are not made . The $500 blinds fee needs to be removed and the $175 trash fee. The cleaning fee needs to be reduced or removed

    Customer Answer

    Date: 01/02/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    I will not provide you with videos. If you dont want to address the issue I will provide them to the court. You charged a fee for 10 year old blinds that werent damaged beyond normal wear and tear that I replaced on my own over 10 times. Remove the blind fee and trash removal fee and half of the cleaning fee and I will be done with this. Otherwise I will go to small claims court and I will get my entire deposit back because there was no damage and nothing more than normal wear and tear. Your letter said to call and your unprofessional company wouldnt answer or return the call to even discuss. To have to go through these limits to get a response shows your lack of decency. ******* blatantly lied and her email response. I was indeed a excellent tenant.

    Regards,

    **** ******

Kline Properties is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.