Business ProfileforAlpine Property Management, LLC

This complaint is being submitted out of fear and concerns for my family's safety  having a functional and safe living space space according to ********* Lanlord Tenants Law without retaliation or threats of any kind now or in the future.

We moved in May 27th of 2023. Not before a multitude of property maintenance and owner problems.

Starting with my wife and I finding squatters living in the rental we just applied for and put up a $1,000 deposit via online (no personal contact to this day).

 I found Alpine on BBB website and me being a BBB member myself led me to extend trust with my family and money.

 I came by to check on the rental we put a deposit on via online with no idea who Alpine was or even if they were a scam. After about week of making deposit and not getting any calls to meet for a walk thru before contract was signed.

 I arrived at the rental myself to find people moving in claims that they also paid a deposit and signed a lease.

 I immediately found there address for Alpine thru BBB and drove to their office on *******. When they opened the door for business it was not open for ******** was made to stand outside in the rain explaining what I found and asking where our $1,000 is at?

 I explained the details of what I found on their property and they told us they would get back to us and shut the door. (Very unprofessional beginning).

 Two very nervous weeks pass and they contact us stating the property was now available would we like to continue with lease and move-in? We were assuming our money was stolen and were going to be homeless at that point when they called back. So we felt this was a blessing considering the prior squatters living there.

 Yes we took our option to have a home for a family of four and moved in May 27th,2023. We were instructed to come and pick up the keys. Nobody from Alpine had offered afrer recovering the property from Squatters to do a walk thru with us before we move in sign a lease.

 We got the keys and came over after work May 27th to discover...

1. 2 Falling tress within 5 feet of the home,

2.no electricity,

3.clogged faucets,

4.Clogged drains,

5.broken garage doors,

6.no key they supplied actually worked and they were the same locks from the squatters,

7.broken ** unit,

8.broken furnace,

9.many leaking water spigots from the bathroom,laundry room, kitchen, and outside spigot, light fixtures not working.

10.Mold growing on walls in the basement no dehumidifiers.

11.After electrical was established lots of outlets didn't work.

12.No hot water since May 27th. They fixed the shower faucet a month ago and then I complained again about no hot water and they determined it eas a the water heater being it was a 13 year old Sear water tank they said it needed replaced.
 They replaced and after the replacement the water never got hot. I wrote to the maintenance team again and they determined the installation was done correctly but someone in Alpine management chose to put a used Hot Water Tank in place of our old broken tank in this rental.
 We have not had hot water since May 27th.

13.The Kitchen has been an on going maintenance concer starting with the dripping grease from Stove Exhaust hood. There was a good 30 years worth of grease dripping on our food and stove top anytime of day. Potential fire hazard being so much grease inside the traps and pipes. Alpine put a new exhaust hood up 7 months later but it still drips grease on hot days or while we are cooking.

14.No water pressure in kitchen sink still even after the faucet was replaced May 27 , 2023

 The list could go on to detail all of our continued maintenance concerns but if need be, we can supply every email and video recording from May 27th to present complaint. All this happened on move in Day May 27th when the property was supposed to be move in ready and they have delayed all repairs until recently.
 We didn't have access to the garage until early fall. Most of these issues have been addressed but not resolved.
 For example, the ** was repaired initially but the ** went out before fall and I was too scared to report it again out of fear of retaliation of losing our home or being told we need to pay for the property owners repairs. When we still are fighting to have hot water and much more$

 The maintenance team, AES, a plumber, and a tree company worked until 1am May 27th trying to change locks, remove mold, and remove screws from barricaded doors from the squatters, replace faucets, unclog drains, cut down 2 big trees, and on and on.

 It's obvious at this point to us that this property was never ready and this company has neglected this property for a long period of time based upon observation,video evidence, and emails dating back from May 27 2023.

 There have been lots of debating coming from Alpine and some harassment. I want this harassment to end and Alpine live by the same contract rules as we signed to without any further retaliation via email or further delays in repairs to this rental, we pay for on time every month.

 The Harassment that has motivated me to reach out for help from the BBB:

(considering I am a member of the BBB also I didn't want to go this route but there has been too much Harassment and it's making my family stress and have too much anxiety)

 I recently had time to purchase new bulbs for the laundry room light fixture which established that the property owners light fixtures were also broken amongst many other outdated equipment in this rental.
 I reported this maintenance need to Alpine via maintenance portal as instructed by my contract.
 Maintenance personnel arrived to check things out and discovered the equipment was failing and Alpine decided to replace old fluorescent fixture with 2 permanent standard light bulb fixtures.

 I received this harassment thru email last night there are five Alpine employees BCC to this email I was sent:

 Alpine's recent email:
 We have determined that the replacement of the light bulbs in the basement are tenant's responsibility. You will see a charge of $57.50 applied your rental ledger for the cost of the contractor to replace the light bulbs. Please pay this maintenance fee along with your next month's rental payment.

My wife and I responded with:

 Attached are visual documentation showcasing the recently installed light fixtures alongside the pre-existing equipment, with a specific focus on the bulbs I have replaced.)

 I hope this message finds you well. I am writing to address the recent maintenance activity at the property, specifically the replacement of light fixtures. I appreciate your attention to this matter and would like to provide some clarification.

Firstly,I want to express that I do not possess any authority over the property and did not instruct your technician to replace any physical equipment. As outlined in our rental contract, I follow the proper channels by reporting maintenance needs through the Alpine maintenance portal.

 In addition, it is a common business practice to provide a price or estimate before performing any services. This allows the client an opportunity to review and approve any potential charges. Contrary to the information in your email indicating light bulbs were replaced, I merely replaced bulbs on the existing fixture. Unfortunately, the fixture did not function, leading to the technician and management's decision to replace it with permanent fixtures.

 According to our rental contract, the responsibility for decisions made by your technician and maintenance management falls outside of our purview. We diligently report property conditions to prevent neglect, given that we are renters, not owners.

 To avoid future misunderstandings, I suggest we collectively review the terms of our contract concerning maintenance needs. This proactive approach will contribute to a smoother resolution of minor maintenance issues, preventing them from recurring. Since our interactions have been primarily online, my wife and I would welcome an opportunity to discuss any concerns and ensure mutual understanding.

Kind Regards, Mr.*********;