Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an Eco shield employee randomly approach me at my house and said many of my neighbors use their product and he could give me a good deal on product. he pressured me reply to a text with the #1. He said his guy could come to my house in 20 minutes I gave him my information. nothing was said about a cancelation fee. he gave me his number and said if i had any questions/ concerns i could contact him. after the service i found out from neighbors everything he said was false about them using Ecoshield for years. i did not like I was lied to and pressured to sign for something I was not truthfly aware of. next day i texted him and said i wanted to cancel my services. he was very unprofessional towards me. today 7/8/25 i got an email and text they were coming for my month follow up on friday. i called the number provided in the text message and said i wanted to cancel. then after continuing to say i wanted to cancel he said he would cancel and ill be responsible for the cancelation fee. i said i requested to cancel within the 3 days. Jax the representative said there was no action taken in his end. i said i have text proof saying i wanted to cancel. he said "he wanted to believe me" i said i can send the text messages to proof this. he said he was just a salesman he does not have the ability to do that. i said i was not told that information so i should not be responsible to pay. we kept going in circles. i asked if i could speech with a... and before i could finish he said " don't ask for a supervisor i am the supervisor" i said i want to cancel and not have a cancelation fee. he said he will "fulfill my request and cancel and ill be responsible for the fee is there anything else i can help for you today" i said i do not want to cancel if i will be charged $250. he continued to argue.i hungup and seconds later i got a text i canceled my membership. i have been charged $250 when i clearly stated i did not want to cancel if i was going to have a cancelation fee.

  

  Business Response

  Date: 07/16/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the experience described and any frustration it may have caused.
  At EcoShield, we strive to ensure that all customer interactions are respectful, transparent, and informative. We take concerns about high-pressure sales tactics and miscommunication very seriously, and we are actively reviewing this situation internally to ensure appropriate follow-up and training.
  Regarding your account, we want to confirm that it was officially closed on July 8, 2025. As a gesture of goodwill and in recognition of your concerns, we have waived the early termination fee of $250. You will not be responsible for this charge, and no further action is required on your part.

• Initial Complaint

  Date:06/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28, 2024 I signed up for Quarterly Treatment with a door-to-door salesman because I had a wasps nest in my ***** and a ********* bee problem by my deck. You had to sign up for a years worth of treatment or if you cancelled you would have to pay the initial "discount" of $200. May 29, 2024 Inital treatment, return in 30 days (paid $190 on May 31, 2024) June 28, 2024 (paid $190 on July 1, 2024) September 26, 2024 (paid $190 on Oct 1, 2024) November 28, 2024 I had to call and cancel my service because I sold my home. I was charged the $200 cancellation fee, but told if I reactivated my account within 6 months they would continue services and I would have my remaining two treatments. I reactivated my account at my new home on April 29, 2025 and they set my appointment for May 1, 2025. They were unable to make that appointment and I received a text message from ***** stating: "We are currently processing either a refund for the initial discount you paid or applying a credit to your account. Rest assured, we are working quickly to resolve this and I will provide you with an update as soon as everything is finalized." I received the credit to my bank on May 3, 2025 for $200. They then rescheduled the treatment for 5/5/2025. Then I received a bill for $190 for that treatment. When I called to complain they told me that they were giving me a credit of $95 and that I needed to pay $95. I told them to cancel my service and that it didn't make sense that they credited me $200, turned around and billed me $190. Then when I called, they magically credited my account $95 but then told me since I was cancelling my account they were charging me another $200 for cancelling my account. I received a bill the next day (dated 6/18/25) for $295.00. They also showed up at the house to treat it AGAIN on 6/18/25 for my quarterly service. It was just treated on 5/5.

  

  Business Response

  Date: 07/14/2025

  Dear *****,

  Thank you for sharing your experience, and we appreciate the opportunity to clarify. After reviewing your account, we confirmed that the only remaining balance is $95 for the May 5, 2025 service, and the cancellation fee has been waived as a gesture of goodwill.
  
  We understand how the billing sequence may have caused confusion, and we're sorry for any frustration that resulted. If you have any additional questions or would like to settle the balance, were happy to assist at ***********************************************.

  Thank you,

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th, 2025, I was approached by "**** **** Bug Guy" in the driveway of my home. I was offered the opportunity to sign up for pest service through EcoShield and was shown the yearly amount for the service ($199.00) - a deal being offered because so many of my neighbors were signing up for the service and we would be saving EcoShield money as a result of the neighborhood volume - which was to be scheduled quarterly. This was presented to me on an iPad. Based on what I was told, and what I was able to see on the iPad, I signed my name to what I have learned is a contract that is nothing it appeared or was said to be. I was unable to see on the iPad all of the details revealed in the contract copy emailed to me later (the next day). I received initial service on 5/7/2025. Today, (6/9/2025) I received another service for "egg cycle" treatment and was charged an additional $199.00. Upon seeing the charge, I called EcoShield and spoke with a "Solutions Specialist ("Joy") who repeatedly apologized and tried to reel me in to continuing the service by offering the remaining visits at various discounted prices. She noted that "this call is being recorded" and I thanked her for that. I refused to sign on and several times asked to simply have my contract canceled. I was told that there was a $250.00 cancelation fee for which I would receive an invoice. I told her that I would be contacting my attorney. I have two neighbors who were solicited on the same day, and given the same information that I was given. The resolution that I feel is reasonable is to a) receive a refund for the additional charge of $199.00 today, and b) waive the $250.00 cancelation fee. I now worry that this company has my credit card on file (I have attempted to call my bank) and will continue to charge me for canceled services. I believe this to be "deceptive practice" and would also like to warn others so that they don't fall for the same scam. On the iPad, the full contract was simply not visible.

  

  Business Response

  Date: 06/11/2025

  Thank you for bringing this to our attention. Based on our records, all required sign-up steps were completed prior to initiating service. This includes the in-person sales consultation, the customer's electronic signature, and the final confirmation via text message. No services are scheduled or billed until that full verification process is completed.
  Additionally, the recurring service structure was clearly outlined both in the agreement and during the onboarding process. As described in the signed agreement, the initial service is followed by a required egg cycle treatment within 3045 days. Both of these visits are billable under the annual protection plan. The agreement also outlines that early termination of the discounted plan triggers a cancellation fee to recoup the waived upfront cost, which is standard across all service locations.
  We understand the concerns raised and are available to discuss this further with Ms. ****** directly if needed. We are committed to transparency and welcome the opportunity to provide any additional documentation upon request.
  

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I acknowledge that I signed a contract that was only partially present on an iPad. Additionally, the sales representative was misleading in his presentation. He certainly said nothing about the cost per visit - the quote was for $199.00 for the year; nor was anything said about the hefty cancelation fee. I believe I was a victim of deceptive practice. Minimally, I expect the $250.00 cancelation fee to be waived. 
  
  Regards,
  
  ****** ******
  

  

  Business Response

  Date: 06/16/2025

  We appreciate the opportunity to respond further regarding Ms. ******* concerns. Our records confirm that all required onboarding steps were completed prior to initiating service. These include the in-person sales consultation, the customers e-signature, and a mandatory two-step verification via text message, to which Ms. ****** responded 1 to confirm her understanding and acceptance of the service terms.
  The pricing and cancellation policies were detailed both in the agreement and during the onboarding process. As outlined in the signed contract, the customer received a discounted rate for the initial service under the condition of a full-year commitment. Cancellation prior to fulfilling that term reactivates the upfront discount, resulting in the standard cancellation fee. We understand this may be frustrating, but as all procedures were properly followed, the early termination fee will remain in place.

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have acknowledged signing what was visible of the contract on an iPad, where not everything outlined (fees for each service and a cancelation fee) appeared. I have stated this previously. I have asked my financial institution to dispute and investigate these charges. I will wait for the determination made by my bank before doing anything further. 

  It appears unrealistic to expect any resolution from EcoShield at this point, although I do not accept the response provided. I stand firmly in my previous statement regarding what I stated to be deceptive practice on the part of EcoShield. 

  
  Regards,
  
  ****** ******

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As in the previous BBB EcoShield customers complaint dated 4/29/2025, I too wish to disclose the shady practices of this company. A sales *** was canvasing our private rental community near ***********, IN this weekend trying to get new customers. We are in an all-rental community of condos which are privately owned but managed by a ***utable property management company. The EcoShield *** stated that my property management company had contacted them to provide pest control services to tenants but at our cost as they dont provide it in the lease. That was a lie and I confirmed it with property management the following day as they said they did not contact EcoShield. Then, when a discount on the service fee was offered by the sales ***, the *** used Venmo to send me the discount from the price that would later be charged when the service call was completed and my card was to be charged the non-discounted rate as a means to sway me. Then, the *** caused distress to a neighbor who has a cognitive disability when trying to persuade them to agree to service and provide a payment card on the spot. The neighbor and EcoShield *** appeared at my door soon after he left my home and the *** asked me to confirm to the neighbor that I too had signed up for service as a way to convince her. The neighbor was upset and said she was scared to provide her payment card to him which I convinced her not to due to she only had a debit card and has a power of attorney to help her due to her disability. After learning of the lie and reconsidering the overall transaction, I cancelled the service and contacted EcoShield. It took multiple calls to finally speak to someone and they told me that the way the *** handled himself was common practice in the pest control industry at this time and seemed that they could care less. Beware of them canvasing neighborhoods and asking for payment at your door, as well as providing false information!

  

  Business Response

  Date: 06/02/2025

  Dear ********,

  Thank you for bringing your concerns to our attention.
  We take all customer feedback seriously and want to clarify that the account in question has been fully closed. No charges have been processed, nor will any charges take place going forward.
  We understand that experiences at the door can vary, and while our sales team does engage in home visits to review service options directly with potential customers, we regret if there was any misunderstanding. We have verified that no agreement was finalized or moved forward, and no payment obligations exist.
  If you have any further questions or need written confirmation of the account closure, please dont hesitate to reach out. We appreciate the opportunity to address this matter respectfully.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******** ***

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was solicited tonight by EcoShield Pest Control. I do not know if this company has a license to solicit in the city or not. They sent a high schooler to my door immediately after working hours. I live in Homeplace.However, after I told the salesman I was not interested he began to cut through my yard to my neighbor's yard rather than using the sidewalk that is conspicuouslyplaced. What's more, we live on ************ which has a nice, large sidewalk for pedestrians next to the road.More concerningly, he lied about the company that he worked for after I indicated that I was displeased. His tan shirt read "EcoShield" but he rapidly told me that he worked for Aptive. This was canned and ready to go, stated far faster and more confidently than a high schooler would lie unless he had been trained to do so. I believe that his company has trained him to deflect complaints and prevent themselves from being held accountable.Overall, he was brash and aggressive, even after I told him I was not interested. I would very much appreciate any action that can be taken against a company using such shady practices.

  

  Business Response

  Date: 05/28/2025

  Dear *******,

  Thank you for bringing this matter to our attention. We sincerely apologize for the experience you described. Please know that your feedback has been shared directly with the sales manager overseeing activity in your area so it can be addressed internally.
  If you would like to provide your address, we are happy to place you on our internal do not contact list to help prevent any further outreach from our team.
  We appreciate you taking the time to share your concerns and allowing us the opportunity to review them.
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28, I was sitting on my porch enjoying the day. A salesman from EcoShield walked up to our fence and asked us if we'd like pest control services for about $180.He said that he was already working with our HOA, and that he'd be doing basic treatment. He said if wanted extra treatment, he could offer us a deal. I signed up for this. He texted me and asked me to reply with a "1" to confirm we got it. I did that.Later I got an email from HOA saying that they were not working with EcoShield in anyway. So that was a lie. I checked that text he sent, and it said we'd have to make five payments of $180, about $900. That's not what we talked about in person.I looked up this company online and found many people reporting similar experiences.I don't know if the pest control service they performed that first day worked or not. I don't want to do business with someone who lies outright or even deceives through implication. There's plenty of money to be made by being honest and performing a service, like pest control, that millions of people need.I canceled my service. When I called the number, it took over 20 minutes to confirm cancellation. The person on the phone asked me four times for an explanation, and each time I said: "I don't want to explain. This call has already taken long enough." And they kept asking.Finally, I canceled by text, email certified mail, and phone. I sent evidence of all this to EcoShield by email.

  

  Business Response

  Date: 04/30/2025

  Dear ******,

  Thank you for reaching out and sharing your concerns.
  
  We understand the importance of transparency and a positive experience, and we regret that your interaction did not meet your expectations. Please know that your request to cancel your service has been processed, and your account was formally closed as of April 29, 2025.
  
  We appreciate you taking the time to communicate with us and will ensure your feedback is reviewed internally as part of our ongoing efforts to uphold service quality.
  
  If you have any further questions or require confirmation documents, feel free to reach out to our team.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *******

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a service agreement for 4 treatments starting spring of 2024 each treatment was $169.00 they did the initial treatment that day, came back in two weeks for the second treatment, they did another treatment in October, I was then contacted in January for the fourth treatment, I asked the service man to confirm that this would be the last he left a tag on my door I thought we were done. Then I got an email this week saying they would begin my yearly service when I told them I was done, I payed for 4 treatments they said I actually contracted for 5! So I said I do not want any additional treatments we are done.. then they sent me a bill for $255 and it would be charged to my card number that I had given them!

  

  Business Response

  Date: 04/25/2025

  Hi ****,
  Thank you for reaching out. We truly appreciate you bringing your concerns to our attention and giving us the opportunity to clarify.
  At EcoShield, we value transparency and aim to ensure our customers fully understand the terms of service before we begin treatment. As part of our standard onboarding process, our team visits your home to review the service plan and agreement. Once signed, a copy is sent to your email for your records. We also send a Welcome Text message summarizing the key points of the agreement, including the quarterly treatment schedule, details about the egg cycle service, and the annual commitment discount. Services begin only once we receive a confirmation from you via text.
  Your response of Yes confirmed acceptance of these terms.
  The egg cycle treatment, which takes place 3045 days after the initial visit, is a full re-service to target newly hatched pests and marks the start of regular quarterly treatments. If services are canceled before completing the full agreement term, the discount received at sign-up is applied back to the account, known as the Annual Commitment Discount Payback.
  According to our records, you completed the following:
  Initial service on June 7
  Egg cycle on July 8
  Two quarterly visits on October 1 and January 21
  The final service, scheduled for April 25, was canceled on April 22
  Because the agreement was not fully completed, the previously applied discount was reinstated. However, we see that your account has since been closed and no balance remains.
  We respect your decision and wish you all the best. If anything further comes up, please dont hesitate to reach out.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working from home yesterday when my doorbell rang. It was a guy allegedly named **** who said he was with EcoShield. He stated that my neighbor was receiving services from him, and due to that, I was eligible to receive discounted services because my neighbor basically already paid for the work. **** the Bug Guy (what he gave me as his name in a contact card he texted to me) told me that I would likely be infested with bugs due to him treating my next-door neighbor for bugs. I am a new home owner, also caring for my cancer-stricken mother who is living with me, and got suckered in by the scam. I thought I was paying a one-time fee of $207, but after I signed what I thought was a bill for the service, it turned out that it was a contract that I have to pay quarterly. Once I realized that, I started doing research and saw that this company scams people and uses the same pressure tactics, such as saying my neighbor already paid for a package and I would be just benefiting from that purchase. My budget is limited, and as I said, I am taking care of my cancer-stricken mother. I dont know what to do about this company. I was stressed out yesterday with work and caring for my mother, and felt pressured to consent to these services. I want to cancel, as my budget is very tight right now and I have so much to deal with. I am upset with myself for falling for this scam and the pressure from the sales person, ****. I want a cancellation of this service immediately. Everything I have read said that if you try to call a local office, you get routed to a call center in the ***********. I need assistance with canceling this unneeded service and ensuring that I am no longer being billed.

  

  Business Response

  Date: 04/23/2025

  I apologize for any confusion there may have been in what ****** was saying. I went ahead and froze your account so there will be no more services. Have a wonderful day. 

  Customer Answer

  Date: 04/24/2025

  I am not sure what frozen vs. cancellation means? Please ask EcoShield for clarity on the terms. I cannot accept the response until it is clear.
  

  After talking to a neighbor, I am willing to keep the services for the year, as stated in the contract. However, I want to be assured that I can cancel at the end of the contract. If EcoShield will confirm that the services are able to be easily cancelled at the end of the contract, then I will remove my complaint.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I am not sure what frozen vs. cancellation means? Please ask EcoShield for clarity on the terms. I cannot accept the response until it is clear.
  

  After talking to a neighbor, I am willing to keep the services for the year, as stated in the contract. However, I want to be assured that I can cancel at the end of the contract. If EcoShield will confirm that the services are able to be easily cancelled at the end of the contract, then I will remove my complaint.

  
  
  Regards,
  
  ***** *******

  
  

  

  Business Response

  Date: 04/24/2025

  Dear *****,

  Thank you for your follow-up and for allowing us the opportunity to clarify.
  We appreciate your willingness to continue services as outlined in your agreement and are committed to honoring that contract in full. As youve expressed, your intention is to complete the one-year term, and we want to reassure you that once the agreed-upon service period has concluded, you are absolutely able to cancel your service without any additional fees or penalties.

  At EcoShield, we stand by our service commitments and value clear communication. Upon completion of the contract term, cancellation can be processed with a simple request by phone or email. We do not make that process difficult, and there is no need for further obligation beyond your agreement.
  We appreciate your trust and are confident that youll see the benefits of our year-round pest protection. If theres anything more we can clarify or support during your service term, were here to help.

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement was misleading and promises by salesman were not fulfilled, he would not return calls. Unable to cancel agreement after ineffective service. They mishandled my payment information, then threatened with collections. Biggest ************ I have ever dealt with!!!

  

  Business Response

  Date: 01/22/2025

  Hi ******, 
  
  I want to sincerely apologize for any possible miscommunication and runaround you encountered with our company. After reviewing your account it looks like everything has been shut down and there are no fees on the account. If there is anything else we can do for you, please let me know. 

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company contined to take money from me while providing me poor and inconsistent service and customer service. Once I pointed out my concerns, and they had to service my home, they put ficticios information in my Account notes, said they dos things they pro idee Services they dos not provide and took my money, and droped me as a Customer With no cause or notice. I was only using Services I paid for. Now they have my money and they said they are going To no longer service my home and have stopped communicating With me. Of i am not receicibg Services With no cause i should be refunded. Please help!

  

  Business Response

  Date: 11/27/2024

  Mrs. ****** has been a quarterly pest control customer of ours since 5/20/23. She has received multiple services from us, as well as inspections. On inspections she was informed of multiple entry points for mice and that she would continue to have rodent activity until she sealed up the entry points. She declined our proposed exclusion work due to the cost of it. The technician that was sent out to service the property the previous two times has reported back that Mrs. ****** has tried to get him to come and do the work on his own and that she would pay him directly. She also stated that she would not be doing the exclusion work that is required to keep the rodents out and that she would simply keep calling us back out until we give up and do the work on her home for free. She has completed her contracted 12 months service agreement with us and her account is being closed with no remaining balance.