We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

College Hunks Hauling Junk & Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17, 2024 I hired college hunks to move my daughter. The final bill was $851.20. From the start of the day the move was less than ideal. I was suppose to receive a call 30 minutes before arrival. They sent a text saying they were out front and where should they park. No one was staying at that location because everything was pack. One of the movers was not feeling well so his amount of work was pushed to the other two guys. By the end of the move I just had them leave everything mostly in the living room so I could be done with the move. I was not going to complain. But once my daughter started unpacking she told me her tv did not work. My daughter said you can tell where it had been dropped. She started the process of filling a claim. **************** said it would be decided in 3-5 days. I started checking back in with them weekly. Their customer service seems to be an overseas call center. The physical location doesnt have a sign or any indication their business is there. The call center said they can keep giving me phone numbers to the local operations manager but they only have 3 numbers. 1 is disconnected, 1 will not connect, and 1 is a personal number with no type of voice mail message. My last contact with customer service they said they would email the local franchise and escalate my complaint. I asked them to also inform them if I didnt hear back by 11-15-2024 that I was going to contact the better business bureau. To date I have not heard from anyone.

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged College Hunks to assist with our move from our previous home to our current home. The date of the move (and by extension, the transaction) was August 8th, 2024. We paid the business $1024.84 for the service provided. The business had committed to completing our move without damaging our goods. After the movers departed, we determined they had damaged our television (75 inch ***** purchased for $2400 in 2020) and departed quickly without notifying us of the damage. We called the business and were instructed to create a claim with their claims department. They have stated they would only communicate with us via email and have not accepted phone calls during the last three weeks. The last email communication we have from them is dated August 12th. We have followed up three times since that date and there is not yet a response from their claims department.

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid almost $1400 for a local move on 2/28. The workers were not dressed in company attire as advertised & the smelled of marijuana. I was concerned about how they moved/protected my furniture but thought maybe they were wrapping/protecting it in the truck. I would not tell a ********* employee how to flip a burger, so I was not going to ask, tell or question how they moved my furniture assuming they know their job. I had expensive furniture damaged during the move which I noticed at my new apartment. Since the move while unpacking, I have found other furniture has been damaged. I also found that on the day of my move after they left that $350 was taken from my wallet, it was only me and the workers at my apartment so I know it was 1 of them and I believe he took it when he asked to use my bathroom. This was money I received from items I had sold on FB and had not been able to get to the bank to deposit it. Additionally, I found my desk lamp which was not in a moving box was not taken off of the truck. I did donate quite a bit of good furniture that morning and I can only assume that they did not keep it separated from the donations. I have opened 2 claims, left 2 voicemails and nobody has contacted me. I cannot find a corporate number to complain. All numbers lead to an automated system that gets me to an offshore person taking my call. I can provide pictures of the damage, receipts from the items damaged and/or missing from my move and the items sold to which my money came up missing from.

  • Initial Complaint

    Date:10/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/28/23, this company came and moved a treadmill for me. I was told that I would need to pay a minimum of 1 hour. The company was here 45 minutes. Someone else was here the day they came and paid the balance they told her was due. When I got home, I knew the balance paid was too high from what I was quoted, so I called the company and customer service told me they had charged me for 2 hours instead of the 1 hour I was quoted and that the local office would call me back. The local office never called back and I called their main number multiple times and they always said they would pass along the message to the local office.After a few weeks of not hearing back, I contacted my credit card and disputed the excess charge to them (I know it's around $100 overcharged, but I don't know the exact amount). The credit card company gave me a temporary $100 credit and said they would reach out to the company. I just noticed that on 9/7/23, my credit card company rebilled me that extra disputed amount that they initially had given me a credit for because they said the company provided support for the amount charged. The credit card company provided a copy of the receipt that was paid the day of service. But this amount was not the price that had been quoted to **** just called the main number to this company after realizing this and now they are telling me that the local office said I was refunded on 8/7/23. I do not see the refund in my account and this is contradicting the documentation from the credit card company on 9/7/23 saying that the company said what I paid was the correct amount.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They quoted me a $700 bill, yet now want $1525 to get my things to storage. It's College Hunks moving company, and I'm going to be pretty assertive with them tomorrow. They should have, based on their commitment, not even charged above the deposit I paid until the job was complete. Long story short, everything I own is in their possession and they refuse my calls.

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The move went well. Afterwards, one of the employees misinformed me about the $95 hold. He told me multiple times it would go back to me. So I decided to tip more based on that information. Turns out, he was wrong. I tried for months to contact someone. They ignored me for the most part and acted like they would do something about it. Finally, 4 months later, their response is, "well, the employee is no longer working here."I guess that makes it ok that he lied and took a lot of my money.

College Hunks Hauling Junk & Moving is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.