ComplaintsforBusy Bee Movers, Inc.

• Initial Complaint

  01/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid this company almost $1300 to move my items, including disassembling them and putting the beds back up. I was told AFTER the fact they couldnt put the bunk bed back together. After, my items were left in the middle of the floor and the movers left without notice. They quietly snuck out of the door. This was horrible service. Not only did they secretly sneak out the door, the driver kept all of the screws and bolts for my bed, causing us to not be able to sleep in our beds. This was true for our son as well.

  

  Business response

  01/20/2023

  I am sorry you were not satisfied with the service. As we explained and per contract, we do not assemble bunkbeds and or toddler beds for liability purposes.  We understood you were on a budget and only wanted to pay for movers until 5pm. They stayed a little longer than that even as well as discounting the move over $239.00

  Attached are gps screenshots to collaborate their times and a copy of the contract.

   

  Again I'm sorry we did not meet your expectations but we did the best we could do under the circumstances.

   

  Sincerely,

   

  *************************

• Initial Complaint

  09/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 24th, 2021 Busy Bee Movers moved us to our new location, from 1023 West Deer Creek Drive Brazil, IN 47834, to 5654 Starla Lane Plainfield, IN 46168. In the process, one of Busy Bee movers notified me, they broke an antique vanity (1930 French Art Deco Mirrored surface with trifold mirrors, ebonized cabriole legs, and built-in illumination). I submitted an insurance claim form with Busy Bee Movers, and the owner Matt Burkhart refunded us $100 for the cost of the vanity. The vanity is estimated between $2500-6500 and is broken beyond repair. When I contacted Mr. Burkhart, he asked did I get extended insurance to cover broken mirrors. FIRST!, I was not offered insurance when discussed them moving our furniture, and though it is mirrored, it is not a mirror, it is furniture. I submitted a claim for $2450, below the estimated value. I offered to get an antique dealer to obtain an official estimate, but he ignored me, and has ignored my last correspondence.

  

  Business response

  09/08/2021

  We were contacted by Dion Jones via email for some rate information and then later he asked for an on-site estimate in which I went out to Mr. Jones address in Brazil, IN.  He had asked about insurance coverage in which I explained there were 2 options.  Either you can purchase valuation insurance for an additional cost or just go with the standard insurance where items are insured up to a value of sixty cents per pound per article but there is no additional cost for it.  I also suggested checking with his homeowners insurance before purchasing any just incase he has some sort of blanket insurance policy in place.  Insurance coverage is also noted on our contract and our website and just about anywhere you search on the web when customers are doing their due diligence on moving companies.

  Most of Mr. Jones items to be moved were just furniture items which in many cases you cannot stack so I had told my crew it would take more than 1 trip to get everything he wanted.  

  According to the crew, the move went smoothly and nothing was damaged.  As they were finishing up the customer said one of the guys mentioned the mirror top on the vanity broke.  The driver was surprised by this as it was padded up well and put in the truck where nothing could've touched it.  However, Crystal sent out a claim form and asked for pics to be sent back.  

  Since valuation insurance was not purchased prior to the move the item was insured up to a value of sixty cents per pound x 165# = $100. Crystal credited this back to Mr. Jones and I sent an email explaining the amount.

  Note- had the customer purchased valuation insurance $80,000 coverage would have been the least amount that Mr. Jones would have been able to purchase which would have cost an additional $2600 with a $500 deductible or $1600 with $1000 deductible.

  Also. the 1 picture that was sent to us appears that the mirror top just needs replaced in which the $100 could be used towards the repair.

   

  Thank you

   

  Matt Burkhart

   

  Customer response

  09/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15838273, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Mr. Burkhart is lying. The mover came to my wife and said he broke the vanity. Mr,Burkhart was not there, and the mover notified us he broke the vanity. I will not let this go. Period. He did not offer an extended insurance to cover mirrors. I want $2450. Or, I will take him to small claims court immediately.

  
  Regards,
  
  Alton Jones

  
  

  

  Business response

  09/10/2021

  Mr. Jones I had emailed you an estimate that  clearly states on it that insurance will be released at a value of 60 cents per pound unless replacement valuation insurance is purchased.

  I would be willing to take the vanity to get repaired by a professional of my choice if your willing to use the $100 ,that was credited back to you, towards the repair.

  Matt Burkhart

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 12, 2020, I paid BusyBee Movers $860 to move a physically and mentally disabled relative of mine from her small (**** sq. Ft) home to a storage unit close by. I used BusyBee moving services twice before with excellent service, I felt confident hiring them for this move. Sadly, the two movers didnt expedite the move as the Busy Bee online ad claims about trustworthiness. The owner has not yet compensated my relative for the damages and losses. My cousin suffered physically and emotionally with the loss of her laundry appliances (in addition to damages and loss of several items). In addition, a few items (laptop computer and collectible model cars) came up missing. This has also caused me much frustration, anxiety, and additional money to help pay to replace and fix items damaged by the movers. I was paying it forward to help my relative on a fixed income - we both got burned. I believe the owner can still make this right. We are only asking for fair compensation.

  

  Business response

  09/08/2021

  Kaysey ,
  
  Im responding to this complaint through your email as Im not able to send attachments otherwise.
  
  We did move ********************************* on 10/12/2020   She was referred by ************************* a past customer and even requested the same mover.
  
  No damages were reported upon completion of the move.
  
  Approximately a month later she reported damages. I went out myself to inspect but anything that was shown to me was just normal wear and tear not anything that was damaged by us.
  
  Later I received a subrogation from her insurance company for the damages.
  
  I sent the claim to my insurance company and this is their response letter.
  
  Also attached is the contract from the day we did the move.
  
  Thank you

  *************************
  

  www.busybeemovers.com
  ************

  

  Business response

  09/08/2021

  Kaysey ,
  
  Im responding to this complaint through your email as Im not able to send attachments otherwise.
  
  We did move ********************************* on 10/12/2020   She was referred by ************************* a past customer and even requested the same mover.
  
  No damages were reported upon completion of the move.
  
  Approximately a month later she reported damages. I went out myself to inspect but anything that was shown to me was just normal wear and tear not anything that was damaged by us.
  
  Later I received a subrogation from her insurance company for the damages.
  
  I sent the claim to my insurance company and this is their response letter.
  
  Also attached is the contract from the day we did the move.
  
  Thank you

  *************************
  www.busybeemovers.com
  ************

• Initial Complaint

  08/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Busy Bee movers moved me on July 27th, 2021. They damaged 2 tables legs leaving large deep scratches in the wood legs, tore the arm of my sofa and also tore my mattress. During the move *****, the experienced mover, noticed that the other mover, who appeared to be on some type of drugs, had damaged the table and sofa. He called his supervisor to report the incident. The other mover became irate and very aggressive. ***** then left the apartment and went down to the moving truck. While ***** proceeded to speak to the supervisor the other driver was screaming and yelling making an appalling scene in front of my apartment. ***** returned and took pictures and I did as well. They only had my mattress left to move and when they brought it in and placed it on my bed I noticed a tear on thr top which I also took a picture of. I spoke to the supervisor who stated a damage form would be emailed to me. I received the form and filled it out and attached pictures of the damages.

  

  Business response

  08/31/2021

  We movedMichelle ***** on 7/27/21. No known damages were claimed upon completion of themove although ************** did call into the office afterwards to make a claim A claim form was sent out and returned to us.  I called ************* myself to hear her complaint and to see what resolution we could agreeon.  I tried to explain to ************** that since she did notpurchase additional insurance that her items were insured up to a value ofsixty cents per pound.  I new that ************** was a past happy client ofours so I offered to refund $300.00.  She declined my offer.

  Customer response

  09/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I don't feel that $300 is a reasonable offer for all the damages that resulted during my move with Busy Bee. I would be willing to accept $500 which would at least help to partially cover the fees to repair the damages I incurred.
  
  Regards,
  
  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩