Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Modeling Schools

John Casablancas Modeling & Acting Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modeling Schools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2024, I signed a contract for modeling classes but was unable to attend any classes. I called many times to cancel, but no one ever answered for months. The company only responded after I contacted them again from a different phone number.When I finally spoke with someone, they told me I had to keep paying, and if I didnt, they would damage my credit. They also refused to let me reschedule the classes, even though I had already paid over $2,000.Because they kept charging my card weekly even after my cancellation attempts, I had to report my card as stolen to stop the unauthorized charges. Later, instead of fixing the issue, they sent my account to collections, claiming I still owed money even though I never attended a single class.Recently, I also started receiving new notifications from the collection agency, saying I owe even more money, which is completely unfair and false.Yesterday, I was told that my refund was approved and would be sent on October 31, but when I explained that I no longer have the original card, they said they would still send it to that same account. I clarified again that I no longer have that card, and they told me that if the refund is declined, then I would have to wait for another process to issue it through a different payment method. I reviewed my contract, and it does not include any refund delay policy, so they should not be holding the refund for that long. I believe this is just another tactic to delay returning my money.I also have a recorded voice call where their representative clearly stated that the only way to resolve this issue was to pay the collections, which demonstrates coercive and unethical behavior.This recording was made legally under Arizonas one-party consent law, as I was a direct participant in the conversation.I believe this conduct is intentional and unacceptable. Im requesting BBBs assistance to ensure that **** Casablancas International LLC

    Business Response

    Date: 10/16/2025

     

    No idea who this person is - This is not our client - we have never worked with this person.

     

    They signed an agreement which is attached with the Saint Louis office.  Please take this up with them.

John Casablancas Modeling & Acting Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.