Reviews

Review Details

• Review fromZoe K

  Date: 07/24/2025

  1 star
  My Fiance used this service for housing while he was in school. His air conditioning in the unit he was staying in has never worked. We have put in multiple work orders to fix the air-conditioning, but nobody has come to fix it. He is currently sitting in the apartment and its 82 in there. Multiple attempts were made to get problem fixed, but no resolution.

• Review fromRonnie F

  Date: 06/13/2025

  1 star
  Their Apartments are disgusting ***** infested. They scam you with fees when you move out. My son got charged for his roommates belongings all over the apartment, and because they never clean. They charged us cleaning fees, and never sent anyone out to clean as he still had roommates living there when he moved out. When you contact the office to question said fees, the people that work there are rude and just ignore your emails. Then they start sending you threats that they are going to send it to collections if you dont pay their fees.
  

  Collegiate Housing Services, Inc.

  Date: 06/17/2025

  Hello ******,Were sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating unexpected fees and unresolved concerns can be, especially when it involves your sons housing. Our goal is always to provide a clean, supportive living environment, and we take concerns about cleanliness, communication, and billing seriously.We want the opportunity to investigate this matter further and address your concerns directly. Please reach out to us at ******************************************************* and a member of our Housing Operations team will be happy to assist.Thank you again for bringing this to our attentionwere committed to improving wherever possible.The CHS Team
  

  Collegiate Housing Services, Inc.

  Date: 06/18/2025

  Thank you for your feedback. Were sorry to hear about your concerns. After receiving your review, we conducted a full internal investigation. Feedback from our field representatives confirmed that a professional cleaning was completed after the remaining residents moved out due to the condition of the unit. Photos were taken during our inspection, and one charge was removed after a review.While residents are encouraged to submit move-out photos to help establish their timeline and the condition of the unit, we did not receive any from your son. This limited our ability to verify his move-out condition independently of the final inspection conducted on May 5.We understand this situation has been frustrating, and we remain committed to transparent and fair communication. If youd like to continue the conversation privately, please reach out to us at ********************************************************** CHS Tea

• Review fromBrandon P

  Date: 06/06/2024

  1 star
  CHS housing has to be the absolute worst there is roaches and mold all over the apartment for 995$ a month in a premium plus location. The company has no empathy for students and wants to relocate us with zero help into an older apartment further from the school with smaller rooms. I have been violated multiple times by CHS housing services and will be looking to opening a lawsuit because as a student I should not be displaced from an apartment I am comfortable in and have plenty of space I will be filing a lawsuit against CHS for unjust reason for this displacement
  

  Collegiate Housing Services, Inc.

  Date: 04/29/2025

  Hi *******,Thank you for sharing your feedback, and I sincerely apologize for the delay in addressing your concerns. We are truly sorry to hear about the challenges youve faced during your stay with us. It's clear that we did not meet your expectations, and thats something we take very seriously.We regret any issues with the condition of your apartment and the inconvenience of having to relocate. At ***, we aim to provide a safe, comfortable living space, and we understand how frustrating it can be when thats not the case.While this review is from a while ago, I would still love the opportunity to discuss your experience further and see how we can make things right. If you're open to it, please contact me directly at **************************************************** so we can address your concerns and work towards a resolution.Thank you for bringing this to our attention, and again, Im sorry for any frustration this has *********** regards,***** ****** Collegiate Housing Services

• Review fromBeth W

  Date: 02/11/2024

  1 star
  If there was a zero rating I would have choosen it. Save yourself from a painful experience and find your own housing. We were never able see the apartment until move in day with a car full belongings. My daughter and her roomate moved in to go to school and out 3 weeks later. Her apartment was cockroach invested and they did nothing. We went to the person in charge the first day and they said extermination would be done right away and it did not happen. They said the girls would have to remain there with they did repeated scheduled exterminations over time (there were big ones and babies everwhere). This would have been bad for health as well as you can't have anything in the cabinets during extermination, so they really would not be able to live there. They would promise to call back, but would not. After all this, and filing the papers they asked for for early termination, for "living there for two weeks" they wanted two months rent and an $1,800 dollars early termination fee, They were essentially saing "stay in a cockroach infested place and pay us over $3,000." We easily lost that in having them eat out everynight, and eventually having to have them stay in a hotel due to the filfth. We tried calling coorporate, but got shut down at everystep. We were told because they had the keys they were considered moved in. There was trash all over the grounds, the dumpsters are overflowing and the air vents were filfthy. Inch thick dust on the ceiling fan and moldy food and cockroaches in the fridge. The roomate situation with the other roomates is too concerning to discuss, but I will say I felt my daughter and her roomate were not safe. I feel Collegiate housing does not care about studenst or health and will milk every fee possible. There are endless reviews the same as mine, so I do not know why they are able to continue this practice.
  

  Collegiate Housing Services, Inc.

  Date: 04/29/2025

  Hi ****,Thank you for taking the time to share your experience, and I sincerely apologize for the issues your daughter and her roommate faced during their time with us. I understand how deeply frustrating and upsetting it must have been, especially given the living conditions described.While I understand your daughter and her roommate have already moved out, I want to assure you that this situation does not reflect the high standards we strive to maintain at CHS. Pest control, cleanliness, and resident safety are our top priorities, and we deeply regret that there was a breakdown in communication and follow-through on our part.We are actively working to address the specific concerns you raised, including ensuring timely pest control responses, improving the condition of our properties, and enhancing our communication channels so that future residents do not experience similar issues. Your feedback is invaluable, and we are taking immediate steps to ensure that this kind of situation does not happen again.If youd like to discuss this further, please dont hesitate to reach out to me directly at ***************************************************** Im committed to making sure we learn from this experience and improve moving forward.Once again, I apologize for the frustration and inconvenience this caused. Thank you for bringing this to our attention, and I hope we can work together to make things ********** regards,***** HouserCollegiate Housing Services

• Review fromTandy M

  Date: 01/07/2024

  1 star
  Avoid this service at all costs!! Apartment was disgusting upon move in and required a full cleaning. During the stay, maintenance issues were not resolved. Bugs in unit also not resolved despite several requests. At move out, charges were assessed that were not correct. It is disappointing that I trusted this company to support my 18 year son in his first apartment during his short term training program. Highly recommend any other option!!
  

  Collegiate Housing Services, Inc.

  Date: 04/29/2025

  Thank you for sharing your experience, and Im genuinely sorry to hear about the challenges your son faced during his stay with us. Its clear that we did not meet the expectations you had, and I understand your frustration.We take all feedback seriously, and I want to assure you that we are reviewing our cleaning and maintenance procedures to ensure that future residents do not encounter the same issues. We have also updated our processes for handling maintenance requests to ensure they are addressed in a timely and thorough manner.Regarding the charges at move-out, I apologize for any discrepancies. We are working to ensure that move-out charges are fair and accurately applied. If you would like to discuss this matter further or resolve the issue, please reach out to me directly at ************************************************************** again, I sincerely apologize for the inconvenience your son experienced. We are committed to improving our services, and I appreciate you bringing these matters to our ************** regards,***** ****** Collegiate Housing Services

• Review fromChristina U

  Date: 10/13/2023

  1 star
  This company scams college students! They lose paperwork, inspection reports, and the like. My son moved out and have to pay for damages done by another tenant. After leaving the unit, they did the move-out inspection, outside of the ********************* the lease, knowing there are still 3 residents still living there, but charged me for the garbage in the waste baskets in the bathroom and kitchen. They go through your personal things, the fridge, bathroom, bedroom. Will charge you for not properly making your bed, having food in the fridge and freezer, having clean dishes in the drying rack to dry. Oh, and heaven forbid there is a hair on the sink or toilet, as you will be charged a cleaning fee. Watched the housing inspector come in, take a Mr. ***** Magic eraser to a **** on the wall, it came off, then stop cleaning it, take a picture of it and report the **** as "damage" to the wall, when it clearly washes off. Also, didn't get a working key for the mailbox for almost 10 months after living there, so when he was finally able to get into the mailbox, he discovered that the checks he received from family had become invalid as the date they were written out was past the allotted time the bank allows to cash the checks. Lost almost $1,000 that way. This is a Federal Violation, as they are not letting you access your personal mail. The water smells stagnant, is discolored, and tastes funny, which is a health violation. They tell you to put the trash out on certain days of the week, only to "forget' to pick it up, then charge you if there is more than 1 bag out there, again, another health violation. Well, if you don't pick it up when you state in your lease, yes, there's going to be more, which comes out to a breach of contract on their part. The water smells stagnant and is discolored. When showering or doing laundry, everything smells rotten. This is a Health Violation! Again, run from this place, they are professional scam artists!!
  

  Collegiate Housing Services, Inc.

  Date: 04/29/2025

  Hi *********,Thank you for sharing your feedback, and I sincerely apologize for the difficulties your son experienced during his time with us. We understand the concerns you raised and appreciate you bringing them to our attention. Since receiving your review, weve taken steps to carefully evaluate and improve our processes to ensure that future residents have a better experience. Were committed to continuously enhancing our services to meet the expectations of our residents.Weve made updates to our move-out procedures, inspection processes, and fee structures to ensure more transparency and fairness. Additionally, we are improving our mailbox key distribution process to ensure timely access to mail, as well as addressing any maintenance concerns like water quality and trash collection practices.If youd like to discuss this further or have any other questions, please dont hesitate to reach out to me directly at ***************************************************** Your feedback has been instrumental in helping us make positive changes, and we are committed to improving the overall experience for all our residents.Thank you again for bringing these issues to our attention, and I hope we can restore your trust in our ************************* regards,*********************** Collegiate Housing Services

• Review fromAndrea A

  Date: 08/28/2023

  1 star
  Day of Orientation, we are excited that my youngest is moving in, and we are waiting for the housing rep to show up at 1pm, our time to accept the keys, only to be late. AWESOME! We finally get our keys and finally get to the apartment to see that there are already 2 students who have been living there for several months if not much longer, this was NEVER explained to me or my son, we were told this was dorm like housing and assumed they all moved in around the same time. When we went to check out his room, we found that the carpets looked like they ate, drank and slept right there, I have attached the pictures of the room that we moved into. It was so nasty, that my son would not be able to remove his shoes, and putting his things in there was not our first mistake. I drove back up to UTI to see what was going on with the carpet and was told they are backed up. A ton of people moved out and what do we expect? The kids work with oil and grease? But they will get it cleaned. I expect to move my son into a clean and healthy environment, but clearly Collegiate Housing Services thinks otherwise. He has never stayed there, and we moved his stuff out, so we called her 8/16/23 to find out what we need to do to cancel the lease, return the key and ask about the fees. She told us she will send the paperwork and inspect the apartment that day and we all said our goodbyes, but she immediately called back asking if ***** wanted to be in his own room and that she had tried calling earlier that day but he didn't answer, wait what ( he checked his phone) She is beyond RUDE, and LIED that she tried calling my son a few hours before offering him his own personal room, we have his phone call history and there are no missed calls from her number or UTI. When ***** told her no, he no longer wants housing she HUNG UP THE ****** That is extremely unprofessional and by far the worst experience we have had dealing with *** and CHS at this point.
  

  Collegiate Housing Services, Inc.

  Date: 09/06/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you and your son experienced during the orientation and move-in process. We take your concerns seriously and are currently investigating this issue.

• Review fromAmber E

  Date: 05/26/2023

  1 star
  My daughter has been living in a CHS apt since August 2022. She has been moved 3 times. Now she was moved into a ***** infested apartment. After being moved in, she received a bill for damages done to the old apartment. The furniture in the old apartment was there when she moved in. Before she could dispute the charges, they removed the money from the money she was paying for her rent. She was charged for trash removed, but there was no trash when my daughter left.This new apartment they came in a replaced the furniture in her room with damaged furniture (which we do have pictures of). However, my daughter is scared to go to CHS b/c when she tried before they were rude to her.** this new apartment, they have had several inspections in the less than 2 months. Today they got a knock on the door and the "cleaning crew" coming in. My daughter was on a virtual call with her doctor which she was forced to reschedule her apartment. She showed the cleaning crew that they were not given notice of anyone showing. The apartment was cleaned and an inspection was done earlier in the week. They did not leave the inspection in the apartment. When she told the cleaning crew they did not get notice that they were coming, the cleaning crew called CHS and told them that the girls were not told they were coming. CHS said that they were. None of the girls have gotten notice of them coming. So, they were not given a 24 hour notice. They have a text stating that they were once again bringing furniture in. The Apartment was clean other than dishes, 1 bathtub not cleaned and floor not vacumned. Again, no inspection letter was left on what needed to be done and no notice on cleaners coming.Also, we were told that my daughters rent will go up $200 a month at the end of her lease. how does a college student afford that when they can only afford to work part time? These people are very rude and do not follow the rules. They are taking advantage of college students.
  

  Collegiate Housing Services, Inc.

  Date: 09/06/2023

  We take your concerns seriously and are currently investigating this issue.

• Review fromJeremy B

  Date: 05/19/2023

  1 star
  ***** at the ****** villa campus is horrible no point even trying to reason our appartment is clean and they give a 17 hour notice when Im working and at school full time I have maybe three hours to clean instead of doing homework they **** our floors as dirty and sticky when they come in with shoes which one is rude we dont wear shoes in the apartment. Then they send cleaners that leave a bigger mess then what was there and when you try to argue it they wont talk to you without an appointment which is ******** if there not busy so dont rent from these people if youre going to the moorseville ****** tech campus its a scam and will cost more money long term also fire ***** for peat sakes
  

  Collegiate Housing Services, Inc.

  Date: 09/06/2023

  We take your concerns seriously and are currently investigating this issue.

• Review fromKara B

  Date: 02/28/2023

  1 star
  STAY AWAY!!! FIND SOMETHING DIFFERENT!! I wish I could give a Negative Number for this company. They are charging an obscene amount of money for mediocre apartments at best (over $4,000 for one apartment). They will s**** you over on the move out charges. For example, there were 4 people living in an apartment and they charged each of them the same amount so imagine the charge and multiply that by *****they are making a killing!!! They charged each of the tenants $20 to clean a mirror... so total of $80 to clean a mirror. Then they are charging each of them $225 for trash... $900 total for trash. All the trash was outside the apartment at the doorstep due to it being valet trash and the direction of the complex is to leave the trash at the doorstep. $900.... are you serious?!?!?! BEWARE!!!! THEY WILL TAKE YOU FOR EVERY CENT THEY CAN!! THEY ARE NOT NICE PEOPLE EITHER!!
  

  Collegiate Housing Services, Inc.

  Date: 09/06/2023

  We take your concerns seriously and are currently investigating this issue.