Customer ReviewsforCollegiate Housing Services, Inc.

Day of Orientation, we are excited that my youngest is moving in, and we are waiting for the housing rep to show up at 1pm, our time to accept the keys, only to be late. AWESOME! We finally get our keys and finally get to the apartment to see that there are already 2 students who have been living there for several months if not much longer, this was NEVER explained to me or my son, we were told this was dorm like housing and assumed they all moved in around the same time. When we went to check out his room, we found that the carpets looked like they ate, drank and slept right there, I have attached the pictures of the room that we moved into. It was so nasty, that my son would not be able to remove his shoes, and putting his things in there was not our first mistake. I drove back up to UTI to see what was going on with the carpet and was told they are backed up. A ton of people moved out and what do we expect? The kids work with oil and grease? But they will get it cleaned. I expect to move my son into a clean and healthy environment, but clearly Collegiate Housing Services thinks otherwise. He has never stayed there, and we moved his stuff out, so we called her 8/16/23 to find out what we need to do to cancel the lease, return the key and ask about the fees. She told us she will send the paperwork and inspect the apartment that day and we all said our goodbyes, but she immediately called back asking if ***** wanted to be in his own room and that she had tried calling earlier that day but he didn't answer, wait what ( he checked his phone) She is beyond RUDE, and LIED that she tried calling my son a few hours before offering him his own personal room, we have his phone call history and there are no missed calls from her number or UTI. When ***** told her no, he no longer wants housing she HUNG UP THE ****** That is extremely unprofessional and by far the worst experience we have had dealing with *** and CHS at this point.

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you and your son experienced during the orientation and move-in process. We take your concerns seriously and are currently investigating this issue.

My daughter has been living in a CHS apt since August 2022. She has been moved 3 times. Now she was moved into a ***** infested apartment. After being moved in, she received a bill for damages done to the old apartment. The furniture in the old apartment was there when she moved in. Before she could dispute the charges, they removed the money from the money she was paying for her rent. She was charged for trash removed, but there was no trash when my daughter left.This new apartment they came in a replaced the furniture in her room with damaged furniture (which we do have pictures of). However, my daughter is scared to go to CHS b/c when she tried before they were rude to her.** this new apartment, they have had several inspections in the less than 2 months. Today they got a knock on the door and the "cleaning crew" coming in. My daughter was on a virtual call with her doctor which she was forced to reschedule her apartment. She showed the cleaning crew that they were not given notice of anyone showing. The apartment was cleaned and an inspection was done earlier in the week. They did not leave the inspection in the apartment. When she told the cleaning crew they did not get notice that they were coming, the cleaning crew called CHS and told them that the girls were not told they were coming. CHS said that they were. None of the girls have gotten notice of them coming. So, they were not given a 24 hour notice. They have a text stating that they were once again bringing furniture in. The Apartment was clean other than dishes, 1 bathtub not cleaned and floor not vacumned. Again, no inspection letter was left on what needed to be done and no notice on cleaners coming.Also, we were told that my daughters rent will go up $200 a month at the end of her lease. how does a college student afford that when they can only afford to work part time? These people are very rude and do not follow the rules. They are taking advantage of college students.

We take your concerns seriously and are currently investigating this issue.

***** at the ****** villa campus is horrible no point even trying to reason our appartment is clean and they give a 17 hour notice when Im working and at school full time I have maybe three hours to clean instead of doing homework they **** our floors as dirty and sticky when they come in with shoes which one is rude we dont wear shoes in the apartment. Then they send cleaners that leave a bigger mess then what was there and when you try to argue it they wont talk to you without an appointment which is ******** if there not busy so dont rent from these people if youre going to the moorseville ****** tech campus its a scam and will cost more money long term also fire ***** for peat sakes

We take your concerns seriously and are currently investigating this issue.

STAY AWAY!!! FIND SOMETHING DIFFERENT!! I wish I could give a Negative Number for this company. They are charging an obscene amount of money for mediocre apartments at best (over $4,000 for one apartment). They will s**** you over on the move out charges. For example, there were 4 people living in an apartment and they charged each of them the same amount so imagine the charge and multiply that by *****they are making a killing!!! They charged each of the tenants $20 to clean a mirror... so total of $80 to clean a mirror. Then they are charging each of them $225 for trash... $900 total for trash. All the trash was outside the apartment at the doorstep due to it being valet trash and the direction of the complex is to leave the trash at the doorstep. $900.... are you serious?!?!?! BEWARE!!!! THEY WILL TAKE YOU FOR EVERY CENT THEY CAN!! THEY ARE NOT NICE PEOPLE EITHER!!

We take your concerns seriously and are currently investigating this issue.

My son had to use Collegiate Housing when he went to ************. They do not take into account your preferences and your age. He was older and placed with kids 6 years younger. They had no regard for his things and did not pick up after themselves. My son was moved over 4 times. Each time they moved him, not his choice, he had to pay a cleaning fee. Also when issues arose with a roommate, they were quick to make him move out and not the roommate threatening him physical harm. He also had his tires slashed while living in one of their communities. They did not care about his safety or the bullying and psychological impact it was having on him. He always had to be the one to move out. He also had to pay two months extra rent because his signed agreement that he signed in person in the office was never turned in. The office has a high turnover rate and because it was their mistake that the form was never put in his file, he is now owing them $1500. They know your graduation date and they know when you graduate so beware they will try and pull the no notice 60 days prior to move out. Then they will charge you two months extra in rent even though you are not living there because you graduated. Make sure you always check and recheck back on things they are supposed to do and make sure to check on your paperwork that it got put in your file no matter what. They are only about making money and putting these poor college kids in debt and in collections. If you can, find another way to pay for housing. My son was charged 785 a month for two bedroom apartment and he had three other roommates. You can't tell me something is fishy with this company. I would give zero stars, but I had to at least select one to get my review on the BBB website.

We apologize for any inconvenience and would like to help in solving this matter. However, we don't have enough information to find out who the son is mentioned in this review. We also do not show any guarantor information with the name provided by the one who left this review. Once we have better information, we will be able to look into this matter more thoroughly and provide a better response.

Please provide any additional information to ***************************************** and refer to Review ID: ***** and we will be happy to follow up with you.

My son's name is *****************************. He went to ************ School in ******, ** from 8-2020 until the end of August 2021.