Complaints

This profile includes complaints for Indiana University Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Indiana University Health

  1701 N Senate Ave Indianapolis, IN 46202-5306

• 

  Indiana University Health

  111 Ronald Reagan Parkway Avon, IN 46123

• 

  Indiana University Health

  P O Box 1367 Indianapolis, IN 46206-1367

• 

  Indiana University Health

  P O Box 7010 Indianapolis, IN 46207

• 

  Indiana University Health

  2039 N Capitol Indianapolis, IN 46225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IU Health Home Products has never mailed me a bill. Instead, they send me to collections. I have now learned of bills three times because of this. They refuse to provide a detailed bill. Their website has a link, but there is nothing there. **************** does not know the website to pay the bill. I had to call around ** to get the correct website so I could ********* I received collections notice from *** for a bill from March 2024 that I never received. The proof of debt documents don't tell me anything. They are full of garbage dates that don't make sense. I had to dig through the ****** website to finally discern what they were for. The dates on the collections statement don't correlate with any of the bills on Anthem. I am just guessing what they are for at this point.

  Business Response

  Date: 05/20/2025

  Thank you for contacting the Indiana University Health Revenue Cycle Services **************** inbox. Please read below for the instructions on how we can assist you with obtaining the information you are requesting.   

    

  If you are an IU Health patient, guarantor, or third party responding to a request to provide information on behalf of a patient, including insurance or attorney information, you do not need to provide an authorization and may disregard the rest of this message.  

    

  If you are a third party requesting itemized billing records, our office has recently updated the release of information for the Itemized Billing process. Please review this notice to ensure that your office is aware of the latest changes. 

    

  For Itemized Statements:  

  An itemized statement is a document identifying each medical service provided along with the respective charge for the same. When requesting itemized statements, please review your authorization and send your request to the following location:  

  
  

   

  • For all other IU Health facilities, please email your request to ***********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************, or fax your request to **************.  

   

  • For requests for records from IU Health ***********, *******, or Paoli Hospitals, please email your request to **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************.   
    
    
  • For requests from IU Health Frankfort, ******, or White Hospital, please email your request to **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************, or fax your request to **************.   
      

  To check the status of your request, please call ************. Please allow 10-15 BUSINESS DAYS for processing to begin before calling, as it may take some time for your request to be logged in our system.    

    

  If you are uncertain where to send your request, ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** will continue to handle and pass along requests to the correct location as they are received. However, this may result in a delay of production.   

    

  For Balance Inquiries:  

  Balance inquiries are a ledger of patient accounts that includes the charge and balance information, as well as a breakdown of payments and adjustments per account. The ********************** Revenue Cycle Services **************** (*****************************************************************) will fulfill requests for patient balances when it receives the following information:  

  • A valid authorization for release of information executed by the patient which identifies the healthcare providers with sufficient specificity (e.g. Indiana University Health Methodist Hospital, Indiana Clinic, Indiana University Health ********************* etc.).  
    • Broad designations such as Indiana University Health, RCS Legal, and IU Health are invalid.  
    • Requests made to non-IU Health facilities or locations, such as ******** Health, will be rejected as invalid, as IU Health does not handle facility billing for those locations. For physician billing out of those locations, please designate either IU Health ********************* Indiana Clinic, or IU Health Physicians on your authorization. 
  • A completed request template (see below);   

  INBOUND THIRD PARTY REQUEST FOR INFORMATION  

    

  The Indiana University Health Revenue Cycle Services legal department will not fulfill a request for information unless and until:  

  1. this form is completed and submitted in full; AND   
  2. a valid authorization of release of information from the patient/client is attached.    

    

  In filling out and transmitting this form, please take care to protect your clients rights under the Health Information Portability and Accountability Act (HIPAA).  

    

  Patient Name
  Patient Date of Birth
  Patient Social Security Number (unless MRN provided)
  Patient Medical Record Number (unless SSN provided)
  Facility/Physician Group Number (i.e. identity of service provider)
  Date(s) of Service on which patient was provided medical services
  Account Number(s) (if known)
  Information Requested (e.g. balance inquiry*, itemized statement, bill to insurance, etc.)
  Valid** Authorization of Release of Information is Attached (yes / no)

    

  *Balance inquiry: IU Health response will contain: account number(s); date(s) of service; service provider identity (or identities); total charge(s); payment(s); adjustment(s); and balance due and owing.  

    

  Itemized statement: statement identifying each medical service provided along with the respective charge for the same.  

    

  **General designations (e.g IU Health, Indiana University Health, Revenue Cycle Services, etc.) are not valid.  The facility or facilities or physician group(s) authorized to release information must be specifically identified (e.g. Indiana University Health Methodist, Indiana University Health Riley, Indiana University Health Radiology etc.).  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********* ******
  

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Indiana University Health (IU Health) for sending a medical bill to collections without ever notifying me or giving me an opportunity to pay.Details of the Issue:On March 31, 2025, my husband received a text message from ********, a debt collection agency, stating that I owed $80.53 for a bill from IU Health Indiana Clinic (Account Number: *****************, Reference Number: ************). However, I never received any prior notice, bill, or statement from IU Health before the debt was sent to collections.Upon contacting IU Health, I was informed that the bill had already been transferred to ********, despite never receiving a mailed invoice, phone call, or electronic notice about the balance. Additionally, the collection notice was sent to the wrong address, further preventing me from resolving this issue in a timely manner.Why This is a Problem:IU Healths failure to notify me before sending my bill to collections is unfair and deceptive billing practice. Had I received proper notification, I would have promptly paid the bill before it impacted my credit and financial standing. This has caused undue stress and inconvenience, and I am now forced to dispute the debt through a collection agency.Desired Resolution:I am requesting the following actions from IU Health:Provide proof that a bill was ever sent to me before referring it to collections.Recall the debt from collections.Ensure that no negative credit reporting occurs due to this issue.Implement better billing practices to prevent this from happening to other patients in the future.I would appreciate a response within 15 days to resolve this matter. If no resolution is provided, I will escalate the complaint with the Indiana Attorney General and the ************************ (***) for further investigation.Attached our screenshots of both mine and my husbands online bill pay accounts showing $0.00 balance due.

  Business Response

  Date: 04/09/2025

  Please see attached.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am not satisfied with IU Healths response for the following reasons:

  Lack of Direct Resolution: The response merely acknowledges receipt of the complaint and states that it has been forwarded to another department. It does not address or resolve the specific billing dispute or explain the steps IU Health is taking to correct the situation.
  

  Failure to Take Accountability: There is no admission of any error, no clarification of why the account was sent to collections, and no explanation of the billing timeline or communication breakdown that led to this issue.
  

  No Assurance of Collections Reversal: The response fails to address whether IU Health will take steps to remove or confirm that the collections action will be reversed or resolved.
  

  Shifting Responsibility: I expected a resolution or, at minimum, a meaningful acknowledgment of the issue from IU Health's billing department. Instead, they have simply passed it off to another team without any indication of timelines, accountability, or outcomes.

  In short, this response feels dismissive, vague, and insufficient. I'm requesting a formal, written resolution to the billing issueincluding confirmation that the collections action will be reversed and remedied.
  
  Regards,
  
  *************

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this establishment very nicely not to call me because they had the wrong telephone number. I gave them my full name and mytelephone number and I asked them not to call me stating that they had the wrong number and the wrong person they are trying to reach They persistently call me and ignore my request and it takes up a lot of my valuable time and they decide to call me on my day off, which is very disrupting to my rest because I work three different jobs so I have to file a complaint with the Better Business Bureau to get this matter resolved

  Business Response

  Date: 04/09/2025

  Please see attached.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is NOT satisfactory to me.  
  

  The reason why this business seems very disorganized. I got a letter from them from the collections department. I dont owe them any money. All I want them to do is to not call me anymore because they have the wrong telephone number. I called them and politely asked me not to call me that they had the wrong number and they persistently still call me, especially on my day off on Monday. Of course I dont get the call because I put my phone on do not disturb but its still pretty it causes me such a huge huge hassle because theyre bothering me unnecessarily so theyre wasting my time and wasting their time. Theyre not getting a hold of the person that they wanna get a hold of and so nobodys winning here. Its just a lose lose situation its just I really really think that this company is incompetent and they dont have their things together. Theyre very disorganized if they cant even even get the right number to the person theyre trying to reach so I had to resort to the Better Business Bureauand now they sent the information to the wrong person thinking I owe them money. This is so awful man its like you find one thing wrong and then you uncover a Pandoras box so many problems so I dont know if theyll ever get this fixed. I dont wanna call him again because theyll just give me the runaround. Its just a really bad system that theyve got. 
  
  
  

  Regards,

  ******* ****

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My toddler received treatment from ** Health in April of 2024. The billing department still has not submitted the claim to my insurance agency. Each month I receive a letter from ** Health asking me to pay and stating that the bill can be submitted to collections. Each month I call and plead for them to just send the bill to *******. Each month the billing department absolutely does not submit the claim to Tricare. I cannot comprehend why. I have spoken with dozens of ** Health representatives who always promise to submit the claim to *******, but never do so. I know because I called Tricare many times to verify. I simply am asking for help to get one competent ** Health billing representative to submit the claim to *******. I need the ** Health billing agency to actually do their job.

  Business Response

  Date: 03/06/2025

  Please see the attached document.

  Thank you,

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:

  Complaint ID ********:
  
  Has the company addressed the issue of the dispute?

  
  Yes. **** *******, RCS Senior Advisor of Revenue Cycle Services for Indiana University Health, reached out to me via phone and email to assure me that the bill was finally submitted to *******. She said that I shouldnt receive another bill. If I should receive another bill for my toddlers treatment on 4/18/24 then I could reach out to her directly. 
  
  I really appreciate the BBB looking into this. If you hadnt helped, I truly feel as though **** wouldve never stepped in. IU Health wouldve billed me & countless other patients in perpetuity. 
  I dont believe I will receive another bill. If I do, I will let you know. Thank you so much for your assistance. May good fortune come to you all for the work that youre doing.
  

  Regards,

  ****** *****

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patient is ***** ***** DOB ******* DOS ******* claim billed amount $527. Ive been dealing w/ this since Sept 30th and your billing **** are absolutely awful. I have billing experience as well and I know more about billing than your ****. **** claim was processed as out of network with my insurance causing them to pass a coinsurance balance on of $131.75. The *** of ********** is in network with my health insurance and previous claims with this office were processed at 100% paid in full. no balance passed on to patient. See DOS 8/13/24 and 3/21/2024 for reference. The $131.75 was a result of the claim being processed out of network and is an out of network coinsurance. Per my health insurance has confirmed that this claim should have been processed as in network since the *** used was ********** and paid at 100%. however they are unable to correct the claim because IU Health Billing didnt bill this out correctly. There is an error on this claim causing it to be processed as out of network an error. I have talked to ******** (Quality Tier 3 rep) who refused to send this claim back to be reviewed further due to 1. The *** doesnt say it is out of network and 2. Someone has written off the $131.75 due to my son having CSHCS as a 2ndry plan. I tried explaining to ******** twice that the claim was indeed processed out of network because we have met our max out of pocket for the year and all claims are paid at 100% and we dont have a coinsurance or copay for in network providers after we pay our $300 deductible. I also explained to her that the $131.75 should not have been written off because CSHCS only covers certain diagnosis any kind of hearing issues its a covered diagnosis. And we no longer have Anthem HIP(Medicaid) as of 8/1/2024. But yet ******** will not send this to the correct department for them to review the claim for the error and resubmit it to get paid an additional $131.75. **** is the 3rd billing error I have had with IU since 2022 while I was pregnant

  Business Response

  Date: 12/16/2024

  Please see attached.

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  ***** ****** confirmed that there was an error with the claim on IU side and there were several other claims processed wrong for the ********** She is to get this claim fixed and keep an eye on our Sept visit to make sure it does get reprocessed and will send me a corrected invoice/statement. 
  

   

  Regards,

  ******* *****

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attempted to file a complaint with the Indiana **** of Insurance and the Indiana **** of Health, but both state they don't handle complaints like this, so who does?I went to a General Practitioner for a VERY SMALL bump on my forehead that I was looking to get removed. The ** sent me to a dermatologist at IU Health to have it REMOVED. Never was I under the impression, nor was I ever told, that the dermatologist wouldnt actually remove anything, even though thats why I was there. They had 3 different doctors look at my forehead, and simply say yeah, thats a bump, it should be removed. After that, they just forwarded me to a plastic surgeon at IU HEALTH. So nothing at all was done at the dermatologist, other than wasting my time and money. Before I even went to my appointment with the plastic surgeon I made it clear that my expectation would be to have the bump removed, not to just waste my time and money again. They said they understood perfectly. During the appointment, again, I had three doctors look at my forehead only to say, yeah, thats a bump, it should be removed. Again, a waste of my time and money. In the meantime, I keep getting bills from IU Health that make no sense at all. First of all, I already paid the co-pay, so why am I getting billed at all? Insurance should be covering the rest. But, despite that, Im getting bills that are gibberish. I have now gotten 4 bills from them, and every month I get a bill, its different than the bill from the month before.8/16/24 billed $133.00 9/13/24 billed $133.00 10/11/24 billed $296.80 11/15/24 billed $90.00 Then after I get all of these bills, I send IU Health a letter asking for explanation but I never get a response. After I send in the letter, they forward my account to collection. But the letter from that collections company says I only owe $66.80. So how much do I owe? And what exactly do I owe for, since so far, NOTHING HAS EVEN BEEN DONE?

  Business Response

  Date: 11/21/2024

  Please see attached.

  Business Response

  Date: 12/02/2024

  Good morning, 

  I tried to submit a response via email, but Ms. ***** was not able to open it. Please find attached the response to the complaint.

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I've attempted to contact IU Health many times myself by phone and even letter, and not gotten a single response.  IU Health has still never attempted to contact me in any matter about this issue.

  
  Regards,
  
  ******* *******

  
  

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  No one from IU Health has ever made any attempt whatsoever to contact me about this issue.  I have attempted to contacted them several times over the last 3 months and not a single one of my messages has been returned.  Now they're saying they're contact me due to my complaint with the the BBB, but still nothing has been done.

  
  Regards,
  
  ******* *******

  
  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indiana University Hospital Methodist refused to take my payment multiple times demanding that only my husband could pay his own bill when he was on a vent in ICU. I have the records to prove they refused payment that exceed your upload limit. After multiple attempts to pay the bills including having IU Methodist return my payement they sent a $350 bill to collections after being paid over $500,000 from our health insurance plan. Methodist is a god awful terrible hospital. They called and called wanting payment but sent the payment back. They called to schedule appointments while my husband was inpatient. Their collection agency has called over 50 times and sent countless letters. Its straight out harrassment.

  Business Response

  Date: 08/12/2024

  Good afternoon,

  Please find attached Indiana University Healths response to Ms. ******** BBB Complaint - Case ID ********.
  

  Sincerely,
  

   

  *************************, JD

  Business Analyst

  RCS Legal Support & Audit

  Indiana University Health

  ***********************

  Indianapolis, IN *****

  P: ************

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********************
  

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received a collection notice for $2,024.44 and had not received an itemized bill to date from IU Health for this amount. They claim to have sent an itemized bill in August and September. I have not received either bill. I do not have $2K to pay. I tried to pay $600 today and work on getting a loan for the remainder. I was on the phone for 40 minutes talking to a script and not a person. They claimed that they could only take payment in full. I would like to pay this debt and pay $600 today until I can get a loan for the remainder. I have requested an itemized bill to be mailed to me.

  Business Response

  Date: 12/20/2023

  Please see attached.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been turned away on two different occasions by IU Health Paoli walk in clinic. Both occasions were ***** issues that the web site says a person can be seen for. First I was seen in the ** for spike in blood pressure. I was told to see primary doctor on Monday which they were closed. I looked on the web site for the walk in clinic and it clearly states can be treated for blood pressure issues with follow up appointment with primary care physician. I was turned away by the provider and told to go to the **. The second occasion was with my son. He had a painful bump arise in his r***** We were told to go to the ** not even seen. Their website says a person can been seen for cysts and small ones can be drained. I understand that maybe it was not a cyst but he was not even seen before turned away.

  Customer Answer

  Date: 11/13/2023

  My son was forced to go to the *** He will now have a bill I wish to dispute.  Both the doctor and nurses could not believe the walk in clinic would not see him for that. My son heard much chatter about it.  The doctor did not ***** anything or perform any procedure. He only looked at the area and described antibiotics something the nurse practitioner at the walk ** clinic could have done.  We are always told not to go to the ** for minor non life saving emergencies and we were told specifically to waste time and staff in the ** on an abscess. 

  Business Response

  Date: 12/05/2023

  Please see the attached. Thank you.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to whinston vision. i had no idea my doctor quit. this place should be closed until they get more staff. its says do to COVID we do not have any help. when you check-in. i found out by *****'s patient helper that the West professional building is not reasonable for what doctors do and treat patients. She would not listen to me. by eyes could have been damaged. because Whinston Vision has trainees do everything even check for classes and write the prescriptions. she did not care she said i u any hospital just rents and never gets involved in any doctor ********** there letting doctors volatile the **** act. and do not care i was told by my insurance to get a second opinion and i did my eye could been damaged and the medication

  Business Response

  Date: 10/16/2023

  Please see the attached response regarding this complaint.