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Find a Location

Silverthorne Homes, LLC has 1 locations, listed below.

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    Business ProfileforSilverthorne Homes, LLC

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.71/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/20/2004

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9225 Harrison Park Ct, Indianapolis, IN 46216-1089
    BBB File Opened:
    3/27/2008
    Years in Business:
    19
    Business Started:
    9/20/2004
    Business Incorporated:
    5/21/2004
    Accredited Since:
    9/20/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Ben Watkins, Vice President of Customer Care
    • Mr. Nathan Custer, Vice President of Sales
    • Mr. Brian Wheeler, Customer Care Director
    Contact Information

    Principal

    • Mr. Ben Watkins, Vice President of Customer Care
    • Mr. Brian Wheeler, Customer Care Director

    Customer Contact

    • Mr. Nathan Custer, Vice President of Sales
    • Mr. Brian Wheeler, Customer Care Director

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/16/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    We are about closing on our home with Silverthorne Homes. We started this process over a year ago. We eventually signed the contract 12/02/21 with $10,000 as *******/down payment.. Construction dates keep shifting until they started building in July of 2022. Then first issue was with the builders lender, we were told to use their lender(Silvertone) for ease of transaction. We got preapproval by the lender for ****. But lender/builder were not willing to do anything about the rate(7.25) even though construction did not start almost a year after we got pre approval(Oct 2021). We decided to go with another lender.Some changes were done that we were not notified of, but we let those slide since they were not damaging. The color for the exterior Trims and Sidings were flipped by the *************(white for Trims and Worldy gray for Siding, but the exterior Siding and Trims were painted the other way round. Raised this with the them but they asked us to take responsibility for the repainting which according to them, will cost another $2900. They are not even willing to compromise on anything. I did not catch this mistake made by the ************* when the final changes were made. According to them I signed off on the design sheet. But there were changes they they made that I did not sign off on. We are to get$1500 towards closing, I asked them to use it and another $530 credit for upstairs hallway that they use carpet for(this is another issue still in contention). I was told they cant do that even though my lender is not aware and didnt have the check yet. I know they will try to explain this away, as seen and done from the other complaints Ive seen so far. I try to reason with them and meet them halfway but Silverthorne is not ready to budge/compromise
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lauren P

    5 stars

    03/04/2024

    *********************** has been an ************ to work with from the beginning. She was very personable and very detailed oriented throughout the whole process which we most certainly appreciate as first time home owners.We also went through Silverthorne Mortgage, and that process with **** was seamless; the process was quick and painless. They were also very thorough in explaining the coming steps and what to expect next. Lastly, the design center in Fort ******** was a gratifying experience. We went on a few Saturdays to browse, digest, and get a good idea of what we wanted. This made our final selections appointment very easy, and we had great confidence in what we were getting.Overall, the homebuilding process is stressful but it was a great experience, especially with *****. She was always available when we needed her and always made time for us on short notice. I can't thank her and Silverthorne enough for our new home

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