Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Apria has 248 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria Healthcare

  40 Sebethe Dr Cromwell, CT 06416

• 

  Apria

  744 Ulster Avenue Eddyville, NY 12401

• 

  Apria

  2157 Borden Ave Astoria, NY 11101

• 

  Apria Healthcare, LLC

  95 Main Street Bradford, PA 16701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about Apria harassing me for the past year about an oxygen condensor. My parents lived in ******, **. I live in *******, **. I went to visit my parents in Feb 2024. Both my parents were elderly & no longer able to care for themselves so I moved them in with me in *****. We arrived in ***** 4/21/2024. I had returned an oxygen condenser unit to the medical supply located in ****, **. I don't remember the name of that company but thier info was on the ********* was by the hospital. Apria has been billing my dad, ****** **** for $19.12 since April of 2024. My father was blind & on dialysis; he hadn't been hospitalized, never been on oxygen. I called Apria & told them this same info. Originally they told me it was for oxygen, then for a tank then for a condenser supposedly delivered & signed for by my father in August. He was blind & not able to walk by himself without help. They sent people out BOTH their house in NM & also told my house in ***** in March 2025. My father passed away Feb 1, 2025. I was in NM at that house getting it ready to sell & my husband was at home in ***** went these folks showed up asking about the oxygen condenser again. I told the gentleman the same thing that I had told the customer **** that I had spoke to on the phone as well as my dad passing away. I thought that the matter was closed finally. Then I got another bill to ****** **** in May, I sent a copy of Death Certificate. Then I got another bill on 7/23/25. I called AGAIN & told them everything again, told them he passed away & that I hadvslso sent a Death Certificate. The lady put me on hold then came back & said that a condenser was delivered & signed for in August. At this point I told the lady that they had told me that previously & I had told them that he was blind & couldn't have signed for anything and that I would be reporting them fir harassment.

  Business Response

  Date: 07/30/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the patient received an oxygen concentrator and portable tank August 6, 2021. There is a current balance of $19.12 for January 6, 2025 and collections of $1339.10 as the equipment was showing as not returned and converted to purchase. We have removed collections and adjusted balance as a one-time courtesy due to patient being deceased. We believe all appropriate steps have been taken to resolve this matter and apologize for any inconvenience.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *******

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria sent me a bill for a **** System dated 6/28/25 for $28.80. I received a **** system from Apria last year and they were billing me monthly but never submitted it to my insurance provider **********. The BBB got involved and handled the issue and my Apria account was adjusted earlier this year. The invoices have started up again and they still have not billed my insurance but claim to have but I have not received a statement of benefits nor has Health Net received a claim for the **** system which is fully covered by my insurance. When I called Apria today they checked my account several times and put me on hold several times. They claimed my insurance has been billed but they haven't and they claim I have a co-pay which I don't. The Apria *** then said "I can't hear you" and hung up. That seemed odd given our connection was fine the whole time we were on the phone.

  Business Response

  Date: 08/01/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that an adjustment has been made to the **** date of service, Julys date of service has already been billed and paid 100%. We do apologize as we know this has been an ongoing issue and unsure as to why this continues to happen as we added the correct payor with the correct coinsurance when we received the last complaint received in April. So again, we do sincerely apologize for the error and the frustration that it has caused you.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *****

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dispute is about a c-pap machine I originally purchased in full in November of 2019 after my insurance was billed from Apria of Hawaii with a 2 year warranty when I lived there. About 1 year after purchasing the machine in October 2020 it started making a funny noise. I called the company and they said and they said it was a defective c-pap machine and because I was within the 2 year warranty I was eligible to replace the machine at no cost. The only problem was due to the global pandemic of 2020 there were no machines available. The representative stated I could try again next year and because of the pandemic they would honor the warranty even after the 2 years. I ended up moving up moving to **************** in October 2021 and when I spoke with Apria in **************** they gave me a new C-pap machine and stated they would correspond with Apria Hawaii for the waiver of payment due to the warranty/pandemic situation. About 6 months after getting my new C-pap machine form Apria Washington I started getting bills for the machine, I called and was told they were having difficulty communicating with Apria Hawaii and to disregard the bills. After that they proceeded to bill my new insurance for the machine even though my previous insurance had already been billed for my original machine and I had paid the difference in full already. What proceeded was month countless phone calls where I would explain the situation over and over again and was told it would be escalated to a supervisor and manager but would never hear back from any of them. The only representatives that would call me were overseas representatives where there would be language barriers. I repeatedly advised them this needs to be resolved or I will be forced to report them to the better business bureau, they would reply with please don't do that we will escalate this again for you. I think I have been more than patient dealing with this and enough is enough.

  Business Response

  Date: 07/25/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that we found that you received your equipment on 2.26.20 and contacted your local office on 2.3.22 and informed us that your equipment was making noise, the local office advised you of the national shortage and put you on a waitlist. Upon reviewing your account, we found that there wasnt any more communication with you from your local office regarding the warranty exchange. We found that you had moved and were being serviced by another Apria office and contacted them on 7.24.23 regarding your equipment needing service which initiated the local office processing an order for new equipment and billed your new insurance, on 8.4.23 you called and asked if they would still honor the warranty and you were advised they would contact the manager no further communication from your local offices. Based on the review we feel that there was a lack of communication from your local office, and you did notify them within the warranty time frame, we will adjust the balance and recall the balance from collections. Please allow the collection agency 30 days to remove the balance and notify the credit bureau to update your credit report if reported, please disregard any calls
  or statements from the collection agency during this time frame. We do sincerely apologize for the frustration this has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:07/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria provides mail order sleep apnea products. They utilize an automatic system where the billing **** and shipping **** are not in contact with one another. (This isnaccording to their employees) They use *** to ship and *** will not leave the product at my house if no one is home. Apria will be cue me to order products online every few months. The products do not arrive to my house and then the company bills me a few weeks later for the items i have not recieved. I then have to call the billing **** to cancel charges. If i had automatic payment set up they would just be collecting on items they never sent. I have not received a new order in over a year. Thankfully they overprovide the customer what is needed so i ***** have excess product. I would like to never be conracted by this company again.

  Business Response

  Date: 07/25/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed there is a balance of $110.45 for supplies shipped June11, 2025. However, you refused order, and balance has been adjusted with no further contact. We believe all appropriate steps have been taken to resolve this matter.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of this year I received a phone call from the company suggesting that I order ***lacement CPAP supplies. I informed the person on the phone that I had switched insurance and I didn't think it would be covered but he assured me he could complete the order and they would contact me if there was any problem. I also stated that I am not using the equipment right now but might in the future. I said okay to them shipping the items although I was concerned but typically trust medical providers.I received the supplies and Left them unopened in the event of an insurance coverage problem. I thought there was obviously no issue as that much time had gone by but 45 days later I received a call out of the blue asking for $128. The person informed me it wasn't covered so I told them I wanted a shipping label and to ship it back. They refused saying it was outside of their 30-day return period which makes no sense because my initial knowledge of any billing came the first time they informed me well beyond that time. I made several calls after that and the amount grew to $172 and the company maintained their position of refusing the refund despite the fact that it is new in the box and the bill did not exist in the first ****************************************************************** the billing is 30 days behind. Now I am receiving phone calls from them almost daily asking me to pay this. As I have learned from these phone calls this is call center and nothing to do with medical Care and I would have never listened to the person on the call they got me into this if I knew that. I have spoken with a supervisor there as well and was transferred to a ****** person who referred me to this to be more who said he would investigate but he never got back a ****** person who referred me to this to be more who said he would investigate but he never got back with *****'s not a lot of money but what they are doing is wrong. This could be easily remedied and they refuse.

  Business Response

  Date: 07/29/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that We apologize for the inconvenience you experienced and the unexpected bill. We have reviewed your account and calls to find that the proper process was not followed to call you back with the possible total due relating to copay and deductible. We have provided coaching to the agents involved and will use this as an opportunity for training, as this is not the type of service we strive for. Our escalation team agent was able to reach out to billing to adjust the amount of $172.47 off your account, with notes added to your account as well. This can take a few weeks to adjust and update, but your balance is $0. If you receive any calls or bills while your account is updating, please disregard. Thank you for bringing this matter to our attention.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria is billing more than contracted with the insurance carrier (Highmark). They are also not crediting the account for all the payments made to the account. To date, with the payments made and the adjustments that should have been made per the insurance company at Total of $406.38 should have been billed. I have been billed and paid a total of $582.68. I have requested my account to be reviewed with no action. I have requested an itemized statement, I received a jumbled mess of the account. I get online to see they only have my account credited for $499.68, I have been told multiple times that a supervisor will call me back. To date I have not received a call back.

  Business Response

  Date: 07/25/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that Apria is billing for the rental equipment per the insurances contracted rate and business rule. The insurance business rule allows a three-month rental then the provider will submit the purchase claim for the balance due to meet the purchase price of the rental equipment. Supplies are not included in the rental and are billed accordingly and again based on the contract rate set forth by the insurance. Unmet deductible and out of pocket will increase the patient responsibility. We will prepare an itemized statement and mail to the address we have on file, please allow 7 days to complete and send to be mailed.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early November 2024, Apria mailed me a CPAP machine as ordered by my doctor. I never actually used the equipment and ended up returning the equipment to Apria in February 2025 paying an estimated $70 balance for having that equipment. This zeroed my account. However I continued to receive harassing phone calls from Apria telling me I had a balance, call us now, you're overdue. and then in July, they sent me more equipment and charged me. I did not request this equipment. so now I have a balance and equipment that I didn't order or ask for. apria's process takes 7 to 10 days to process and to then email me a shipping label. Based on the 36 pages of horribly negative reviews, I am extremely concerned that we will continue to be harassed by Apria healthcare, and I am just wrecked. I don't know what to do.

  Business Response

  Date: 07/22/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, we apologize you received the shipment of supplies in error. The balance has been adjusted off your account. Your account has a $0 balance, and there will be no new billing unless you receive new equipment or services.
  Since your account has a $0 balance, you will not be receiving any calls stating you have a past due balance.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred to ********************** last year and my new sleep specialist referred me to apria for supplies. My insurance was blue shield under *** gemcare according insurance Apria is affiliated. There has been several back and forth with billing as they dont know how to request for prior auth and they bill blue shield instead of the hmo. I end up with the bill despite since insurance does not want to pay for Apria mistake. Apria sent me to collection even if its their mistake. If anyone reading this that has *** insurance I highly recommend finding some another company that is local and knows how to file for prior auth.

  Business Response

  Date: 07/25/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that the date of service of 10.12.2024 is being adjusted in the amount of $286.12 & we also recalled the balance from collections. Please allow the collection agency 30 days to remove and to notify the ************* to update the credit report if reported, please disregard any calls or statements you may receive during this time. When the account was reviewed it was found that when the order for supplies was processed the wrong insurance had been attached, this was human error, and we do sincerely apologize for the frustration this has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/2025, I underwent an 8-hour long-spine fusion. The hospital recommended I use home oxygen for a couple of weeks after surgery, and included Apria Healthcare on their list of providers. I returned home on 3/1/05, and called Apria and asked them to deliver the oxygen tank/equipment. I had to convince them that I was not able to pick up the unit, but they finally agreed to deliver it. I called for a pick up of this equipment in mid-March 2025, and again had to convince them to come pick up their equipment. They finally came on March 18, and picked up the equipment. I was in the shower, so my husband handled returning the equipment. They did not give him a receipt.Apria insists I still have their equipment and are billing me monthly even though I've told them 3 times that I don't have it, don't owe them anything. I paid for the 1 month I had the equipment on 3/12/25 and again on 5/15/25 (forgetting I had already paid), and now they have started to make calls threatening collection. As mentioned above, I don't have a receipt for the equipment, a serial number, or any other documentation from **********************. What I need from them is: 1) to locate their own equipment in their facility; and 2) leave me alone. Thanks in advance for your help.**** ********

  Business Response

  Date: 07/17/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the equipment has been returned and the adjustment for the dates of service after the equipment was returned has been initiated. We have reversed the payment made on the 4.4.25 date of service and will initiate a refund in the amount of $16.20. We do sincerely apologize for the frustration this has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** ********

  Customer Answer

  Date: 07/18/2025

  As of 7/18/2025, I'm still getting daily automated collection calls from **************. Apria needs to stop these.

   

  Thanks again for your help.

   

  **** ********

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My healthcare provider, ******, authorized and paid for a **** machine from Apria Healthcare, which I received in April 2025. When I accepted the machine, I was given a QR code linking to an application for ordering supplies.However, the nose mask included with the machine did not work for me, making it impossible to use the ***** I called Apria at ************ within a week of receiving the machine to request a different face mask. The representative refused to assist me unless I could provide an order number, which I was never given.On July 12, 2025, I attempted again to order the correct mask through the app. The app would not let me place an order because it requires prior use of the machinesomething I could not do without a usable mask. This created a circular problem: I cant use the machine without a suitable mask, and I cant get a mask because I havent used the machine.I called Apria again and was finally able to speak to a representative using only my name. She told me I could not order a mask until October. I explained I had never been able to use the machine and asked to speak to a supervisor. She said one wasnt available, kept me on the line while asking unrelated questions, and ultimately disconnected the call. I called back and spoke to a supervisor who contradicted the previous representative, stating I could order a mask but not the headgear until ********** summary, Apria received payment from my insurance for a **** machine that I have been unable to use for months. My attempts to resolve the issue have been met with delays, contradictory information, and a lack of support. Their system seems intentionally designed to discourage or block customers from receiving timely assistance.I am requesting that Apria immediately provide the proper equipment so I can use the **** machine prescribed by my physician

  Business Response

  Date: 07/18/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that we could not find incoming calls from your number until the date of 7/12/25. We unfortunately are unable to provide a new mask outside of the initial 30 days & insurance only covers the mask without a headgear replacement every 3 months and new headgear every 6 months. The **** is a purchased item through your insurance, and we are unable to accept a return. We called after receiving this complaint to obtain further information and try to provide a solution, we were going to try to send a new mask no charge for courtesy, but you confirmed you were no longer going through us for PAP therapy and will be using your VA benefits moving forward. You let us know you did not want to continue with the call because there was nothing more that we could do for you before we were able to talk about the options to resolve. Again, we apologize for your experience and are available if you need supplies in the future.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC