Business ProfileforAutopotenza, LLC

On 5-12-22 at approx. 12pm ET, ********************************* (my spouse) dropped of our **** ******** C320 at Autopotenza West with ********************************* (manager). The requested repairs were (1.) rear left window motor replacement, (2.) replace front and rear brakes. At approx. 4pm EST, ******* E spoke with ******* and advised that an oil change was recommended due to the date of the last oil change. ******* provided authorization for the oil change contingent upon price match with ********************* Change (**** E ******************, **********, ** *****). The agreed upon cost of the oil change was $149.94 + tax. After not receiving updates on the status of repairs for the **** ******** C320 on 5-13-22, ******* contacted Autopotenza on 5-16-22 requesting an update. He was told that the car was next in line and would receive updates by 5-17-22. On 5-17-22 at approx. 2pm EST, ******* contacted ******* stating that the car was ready for pick up and the balance owed was $333 which included a $130.00 inspection fee + oil change. ******* refuted the price per initial verbal price agreement to perform work. ******* claimed that to perform the left rear window repair that an full inspection must be performed on the vehicle. This claim was refuted and validated, in 2021 the same issue occurred on the rear right window and was repaired by Autopotenza without a full inspection of the vehicle. On 5-18-22 at approx. 10am EST, I contacted ******* to confirm if the brakes and rear left window had been repaired. ******* explained that parts were not ordered parts and he would send me a text with the prices for parts + labor to complete the repairs. Due to the prices quoted, I decided against Autopotenza performing the work and contacted ******* at approx. 4pm EST to arrange vehicle pick up. At approx. 5pm EST, I went to pick up the car. ******* would not release the car unless I paid $221.60 for the oil change vs. $149.94 + tax. My credit card was actually charged for $226.03.