Business ProfileforFloors To Your Home

Would not reccomend. We needed an extra 3 boxes of Pergo vinyl floor could not find it locally so we drove 6 hours (round trip) from ************* to pick it up. When contractor went to install the product was defective and cracking and breaking. Asked to return 3 unopend boxes and was told they do not do returns that are less than 4 boxes per store policy. We were never told this. Also. there was a 25% restocking fee and a 3% credit card penalty. Basically held our $275.00 hostage. Do not do business with this company.

We appreciate you taking the time to share your feedback. Our minimum order requirement of 4 boxes for sold materials is in place to maintain operational efficiency within our inventory. This ensures that we can effectively manage our resources and provide the best service to our customers across all our locations.We apologize for any inconvenience you may have experienced. If possible, we would have included a photo of your receipt showing the stipulation for a minimum return of 4 factory-sealed cartons within 30 days of payment/purchase. Additionally, our policy outlines a restock charge of 25%, and a 3% service charge for returns or cancellations, covering expenses incurred from credit card processing.While we almost always waive the 25% restock fee for in-store returns versus online orders, the 3% service charge helps offset the fees imposed by credit card companies during return transactions. We understand that these policies may seem intricate, but they are in place for specific reasons, and we strive to ensure they are communicated effectively to our valued customers. If you have any further concerns or questions, please feel free to reach out to us directly. We appreciate your understanding.