Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website not allowing me to search or make payment or create an account. I have tried several times over the last couple months and still keep getting the same error.

  

  Business Response

  Date: 11/16/2023

  Thanks for bringing this to our attention.  We are sorry this consumer has had this issue with our website.  I have reached out to get a bit more information to help us diagnose the issue and requested the following information:

  URL being used to make the payment
  Pay ************* ***** or Agency name you are trying to pay
  Browser you are usingis it mobile or desktop
  What is the error/message you are receiving - I have noted the attachment sent

  Thanks for any additional information you can provide to help us diagnose the issue further.  We process thousands of payments via our website every day, so finding the exact issue this consumer is experiencing will require more information.

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dont really care who gives my money back but it needs to happen. I paid my brothers full bail/bond ($2500 plus fees). It clearly states me being the one paying and shows my card. I live in Ga and did my brother (who I dont talk to) in ** a favor. According to his wife he was sent the $2500 I paid once his case was dismissed. Either ************** or Allpaid owe me money. It is very clear he did not pay and I did. I have screen shots of him making threats after they sent my money to him. How is it justifiable to send someone $2500 who didnt pay it and just got out of jail. How far do I need to take this?? I want whats mine and it will be forgotten.

  

  Business Response

  Date: 10/02/2023

  This consumer processed a payment to the ************************** - Leavenworth District Court in ****** on March 28, 2023 using our website.  Our customer (************************** - Leavenworth District Court) accepted this payment on March 29.  In order to process a payment using our website, the consumer must accept the terms of service which indicate in section 4 and section 10 respectively:

  - You understand that state law determines how cash bail payments are applied to a defendant's various obligations, and how the court may return or forfeit the posted bail funds depending on whether the defendant appears in court.

  - Once funds have passed to the Recipient from AllPaid, the Recipient is solely responsible for how those funds are applied or any refunds. If You disagree with any of the Recipient's actions in how the Recipient handled Your payment, please contact the Recipient not AllPaid.

  The terms of service are attached to this response.

  Although we are very sorry the consumer had a bad experience, the consumer should contact the *********** District Court regarding any refunds.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/28/2023, I attempted to pay ****** for court costs to the Will County Circuit Court. The site said the payment could not be authorized, so I paid it in two chuncks of ******. I looked a moment later as they took the ****** that they claimed "was not authorized" and when I called at first, they found the payment and said that it would be sent back to my bank. When I called my bank, they didn't have a notice of cancellation. I called back, and customer ********************** claimed they could not locate the payment and I have yet to get my money back.

  

  Business Response

  Date: 08/29/2023

  We are sorry that this consumer had a bad experience when attempting to process a payment.  I found reference #******** for an incomplete transaction for $669.18 for this consumer.  This payment was not authorized on our payment platform.  However, the consumer's bank may have placed a temporary hold for a pre-authorization.  If the consumer doesn't see this pending authorization drop from their bank, they should contact us. 

• Initial Complaint

  Date:03/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, I had a fraudulent charge on my debit card and as a result, I had to have a new card issued. On February 4, 2022, I sent an email to All Paid requesting instruction on how to update my auto payment information. I never received a response. Admittedly, with all the other companies I was trying to update my info with, I neglected to follow up with All Paid. I did not give it another thought until today when I spoke with an account rep from Nationwide Interlock who informed me that my February and March premiums were outstanding. I explained the situation to her and she told me that All Paid would have sent me an email when my payment didn't process. I have no evidence of having received any such email from them or any other communication related to the declined payment. Thankfully, I had not yet incurred a late penalty for the February premium and I was able to take care of it.Additionally, the Nationwide rep told me that I still had an outstanding balance of $19.50 on the vehicle swap that I paid for on March 12, 2022. I explained to her that I'd paid the $200 and the $6 service fee through All Paid. The rep told me that the outstanding balance was for sales tax. At no point had anyone involved in this process informed me that I would have to manually calculate and include sales tax on this payment. I assumed that since all All Paid seems to do is accept and process payments, that they would include any necessary taxes. If the Nationwide rep had not contacted me, I would have had absolutely no way of knowing that I owed the $19.50. So, I MANUALLY paid $19.50 just for the sales tax, and I was charged another $2 service fee. The website is confusing and frustrating to use. They have poor customer ********************** and do not reply to inquires or issues. Nor do they communicate with customers in any sort of helpful way.

  

  Business Response

  Date: 03/23/2023

  We are very sorry that this consumer had a less than satisfactory experience when using our website to process a payment to our contracted customer/recipient Interlock Web Tn/Nationwide Interlock.  AllPaid does not have access to the consumers obligations (including the amount owed) to the customer/recipient.  Our Terms of ********************** indicate that the consumer is responsible for providing us accurate information.  The Terms of Service must be agreed to (by checking a box) before we are able to submit the transaction for authorization.  Im including a link to our Terms of Service ********************************************************************************************* as well as highlighting below relevant terms related to this complaint. 

  The consumer did email our help desk for help related to updating her payment card on file.  The help desk responded on the next available business day which was Monday,February 6.  A screen shot of that response is included.

  
  The consumer indicated that our customer/recipient (Interlock Web Tn/Nationside Interlock) told her that All Paid would have sent me an email when my payment didn't process.  This is not accurate information.  Our payment platform does not send notices of declined payments.
  

  We have refunded the full payment + service fee amount for transaction reference #******** ($19.50 + $2.00 = $21.50)
  

  Highlighted Terms of Service:
  

  9. Our web site describes in detail the Service Fees for making each Transaction.
  You have the opportunity to cancel any Transaction before submitting it for processing and becoming responsible for Service Fees, which will be charged to Your Account. Service Fees are non-refundable. 
  

  10. The Recipient will determine how to apply Your payment,not AllPaid.
  AllPaid is obligated by Our contract with the Recipient to transmit funds to a Recipient Account the Recipient has identified to Us for all Transactions involving that Recipient. Once funds have passed to the Recipient from AllPaid, the Recipient is solely responsible for how those funds are applied or any refunds. If You disagree with any of the Recipients actions in how the Recipient handled Your payment, please contact the Recipient not AllPaid. 
  

  13. AllPaid needs accurate information to process Your Transaction.
  You are responsible for giving Us accurate information so We can process Your Transaction. Our website provides various ways to help You confirm the information You need to provide to Us about Your Transaction and the Recipient. Recipient staff may also assist You with Transactions You are making at the Recipients location. 

  
  

  Customer Answer

  Date: 03/25/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************************