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Business Profile

Bathtub Refinishing

Miracle Method Surface Refinishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner, ****, came to my home on 2/9 to provide an estimate for repairing a large crack in my bathtub. He said they would have to do a "full rebuild and refinish" and it would cost $1,029. He said, "it comes with a 5 year warranty on the adhesive, when we are finished with it you and ******************************* it and it won't crack". I paid a $400 deposit at the time of the estimate. The job was done on 2/14 and 2/15 and I paid the remaining $629 after the job was completed on 2/15. We used the tub for the first time on 2/17 and there was a crack and bubbling in the adhesive after 1 use. I called the company on 2/19 to inform them of the issue, they asked me to send photos. After I sent photos they said they were going to schedule **** to come out to look at it on 2/23. He didn't show up. I sent a message asking when someone was coming after he was an hour and a half late and then someone named **** (she said she was another owner) called to tell me he wasn't coming at all. Eventually, they scheduled a technician to do a repair on 3/9 at no charge as part of the warranty. The technician said he thought it happened because he used too much lacquer when cleaning during the initial application. We used the tub on 3/11 and there were 2 new cracks/bubbles in completely different spots. I called on 3/12 to inform the company. They asked for photos which I sent while I was still on the phone with them and she said they would talk to the technician the following morning and call that day. I called them 45 minutes before they closed the following day because I had not heard anything. They claimed they just received the photos and someone would call me the next day. I told the girl on the phone I wanted to talk to someone in charge about a refund since I have paid over 1k and can't use my tub. She said it would be discussed with the owners and they would call me in a few days. Now it has been a week and now the company will not respond to my messages or return my call

    Business Response

    Date: 04/08/2024

    Ms. **** should now be satisfied.  A Technician was out on March 9, 2024 to deal with issues that arose from the repair.  When that did not solve the issue, on March 30, 2024, AT NO ADDITIONAL CHARGE, the entire bottom of her tub was cut out, the rotten areas underneath her tub were repaired and an entire new bottom was installed in her tub. 

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Miracle Method 3827 ************** Indianapolis, ** ***** I paid ****** The owner ************************* came out and spoke to **** had Miracle Method come out to fix rust area on the tub. **** said ************** no problem and the warranty is 5 years the best in the business. **** even said the warranty is transferable. The rust came back after 5 days. I called the office and she said rust is not covered. I informed the rude lady on the phone **** verbally informed me it was. The lady also informed me me **** will be unavailable for 10 days. Invoice date was Feb 22nd of 24

Miracle Method Surface Refinishing is NOT a BBB Accredited Business.

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