Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my parents 2022 Chevrolet Malibu to Garber Chevrolet to replace the left side mirror cover. Garber had the part in stock, although it must be sent to a body shop to be painted. Garber requires pre-payment for this item because once it is painted, it can only be installed on the car it was painted for. They charged $264.95 on 4/19/25 ($18.50 labor, $88.15 parts, $150 sublet amount, and $1.99 misc charges). The $150 amount was for the body shop to paint it. I received a call saying they had the mirror cover back from the body shop ready to install. A few days later, I received another voicemail saying that the body shop charged $300 instead of $150, and that I would have to pay the extra $150 which was not in their original estimate. This is the basis of my complaint.

  

  Business Response

  Date: 05/29/2025

  THIS DISPUTE WAS RESOLVED YESTERDAY WITH CUSTOMER. THEY SHOULD BE REMOVING THIS 

  Customer Answer

  Date: 05/30/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I spoke with *** ****** and he promised that they would make up this to us with other free services which is acceptable to us. 

  
  

  Thank you.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew in from ******** thinking I was getting a fair deal on a used vehicle. After reading other reviews, I believe they like to wipe the codes so that it can be the next guys problem. I got to **** when the drive cycle was up so the service engine light came back on. Its the catalytic converters which just so happens to be why I got rid of my last car. Milan, the service manager was too scared to even call me. I got the run around from big ***, my sales guy, who passed me to the finance manager ********, who stated my cats arent covered under the 5 year bumper to bumper warranty that I bought from them. Then she passed me on to *** the service manager who apparently doesnt know how to use a phone because I waited a week for the first call from him. I had to call him to get the answer Ill call you back in ***** minutes. Took another 10 days to get a response. They arent going to do anything to make it right. Not only are they doing nothing but didnt offer to get a discount on parts or labor or anything. Now Im stuck with the same 2-3k repair i needed on my older vehicle. This is the dealership that gives them all a bad name. Run!

  

  Business Response

  Date: 12/20/2024

  At this time we are trying to contact the customer to come to a resolution on this matter.

  Just waiting on a response from the customer.

   

  Thank you

  ***** *****

  Garber Chevrolet Highland

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment on Saturday and took my newer SUV in and asked them to look at the tire and the service lady was very unprofessional and told me my tire was not under warranty. The tire I purchased 15k miles ago from them. They took 2.5 hours for the oil change and asked me to look at the tire and said that they fixed it. Got home 3 hours later the next day my wife said the time has the same problem. I called the service manager and he told me to bring it back the next Saturday. Well drove over and pulled into the barn and had a vehicle in front of me and the staff came out and serviced several like 6 other people in the line next to me. I backed out and had people behind me backing out this was a safety hazard and we will never go back to that dealership! Beware!

  

  Business Response

  Date: 11/01/2024

  We have settled out with Mr. **************** understanding had he was going to with drawl his complaint.

   

  Please let me know if he has not.

   

  Thank you

  ***** *****

  Customer Answer

  Date: 11/02/2024

   I am rejecting this response because:
  
  after thinking more about the actions displayed by the company we are not in agreement to agree. With the request to settle. We will not be going back to that dealership. We will not be removing our comments and we the American people will not stand for this unjustified conditions. 
  
  

  

  Business Response

  Date: 11/07/2024

  ******* ******

  13256 *******

  Crown Point IN 46307

   

  Mr. Webber 

  I'm sorry your experience was not good here at Garber Chevrolet as we like our customer to have.

  Unfortunately, a nail in the tire is not covered under warranty as your service writer explained to you on your visit, and Saturday's is our busiest day, and I know that's not an excuse.

  Again, I apologize it wasn't the experience we hope to give you.

  My service manager offered to give you a free oil change and tire rotate. I understand if you're not wanting to come back. (Dening the $95.00 service).

  You did get the oil change and tire rotation done on this last visit and you paid nothing out of pocket. (Reward points used, non-refundable).

  *** the service manager will refund you the $24.95 for the nail in the tire. I will send out a check this week and again sorry your experience was not what we hoped.

   

  Thank you

  ***** *****

  ***** Chevrolet of Highlan

  Customer Answer

  Date: 11/07/2024

   I am rejecting this response because:
  

  I will keep my report on BBB and with Chevrolet since I was neglected and mistreated. I am not playing lets make a deal with the dealership. So keep my comments about the company and in am done dealing with the dealership. No one should have been treated the way I was. I was in the garage in my car for 30 minutes and staff walked bye and never waited on me! Charged me to fix a tire and never repaired it. Techs are unqualified to do its job and charged me for warranty work on my new tire I bought from the dealership

   

  
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/3/24 2011 ***** Equinox was bought with ****** miles on it. I brought the car in June with BRAKES SQUEAKING, I was told to drive it because it had been sitting in the Garage. I was taking care of my Mom in ***** couldn't drive it. Since then along with the the same Brake noise the car now STOP'S. THEY WANT FIX IT. 8/26/25.

  

  Business Response

  Date: 09/20/2024

  Regards:

  ****** ******

  ************************

  ******* Ill 60649

   

  Dear *** ******

   

  I'm sorry you're having such issues with your 2011 Chevrolet Equinox.

  I have pulled you service records and found that the brakes are at 8mm & 7mm on the rotors and visually look good and the mechanic heard no noise.

  We did do some work the first time on your Chevrolet on 8/26/24. Due to other concerns on your vehicle.

  When you returned on 9/11/24 for your concerns, we kept your vehicle for 7 days driving it different times of the day and actually putting 40 miles or so on the vehicle and could not get it to dye out.

  We put you in a rental at no charge, kept the vehicle for 7 days drove it off and on to get it to dye out while driving and just could not get it to. 

  The dealership was never notified that the vehicle was undrivable.

  Please feel free to contact the service **** to get your vehicle towed in and serviced if it is undrivable and we should be able to diagnose the problem now.

   

  Thank you

   

  ***** *****

  Garber Chevrolet Highland

  **********************

  Highland In 46322

  ************

   

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle from them about 2 years ago. Some trouble came with then engine and the check engine light as well as the auto start/stop light would come on. Went in to get vehicle checked out and fixed. I paid approx 700+ dollars to get issue fixed and was told the problem was solved. Within that same day the same issue came back and popped back up. I ended up returning 3 times that week for the issue and was told I couldnt get a rental or loaner car even with my extended warranty. I was also told the warranty did not cover the diagnostics. About 3/4 months later the same lights and issues came back on for the same thing, I came in and was sent out because I was told the codes would not pop up. even though I had paid and spent ample time driving over and hour each way to dealership and was told the problem was fixed. Fast forward around ******* to a year. (Current) the same issue is popping up again. I was told to pay 50$ from what my warranty wouldnt cover. once again having to return 3 times in 1 week to return for a problem I was told was fixed. I spoke with manager about situation and was given a loaner car this time But after paying and going out my way multiple times they informed me I will just have to go to jeep to get it fixed and pay more money. I have a new born baby and these interactions have been extremely inconvenient and expensive. .

  

  Business Response

  Date: 08/06/2024

  ***************************

   

  I apologize for any and all inconvenience this may have caused you. Unfortunately, pulling all of your repair orders.

  I don't see any unseen charges to you. I see charges for routine maintenances, such as throttle body service, spark plugs and etc. That you authorized to have done.

  I do see where your warranty did pick up the charges for work done to your vehicle that were not routine maintenances, and I have enclosed them repair orders.

  Having a conversation with the service manager he does claim he did put you in a rental that you do" said" that was given at a later time, even though your ex-warranty will not cover it.

  Again, I do apologize for the inconvenience you've had with your Jeep and without any "codes stored", we recommended, to seek a Jeep Dealer.

  Also enclosed I have attached a Buyers AS IS - NO Dealer Warranty signed by the customer.

   

  *********************

  **********************

  Highland IN 46322

   

  Customer Answer

  Date: 09/06/2024

  Reject, because I now have to pay for the repair that they did not fix. I was in the hospital with my baby so I couldnt respond. I just had my baby. 

  

  Business Response

  Date: 09/13/2024

  ***************************

   

  Again, I apologize for any and all inconvenience that you've had with your 2018 Jeep. Not sure why your ex-warranty did not cover the currant repairs to your vehicle.

  Again, You did purchase the vehicle 2 years ago as is ( without warranty from Garber Chevrolet ) and signed you were buying the vehicle as is. 

  Please reach out to your ex-warranty to see if you can retrieve any refund from them. I have enclosed a copy of your vehicle warranty, again I apologize .

   

  *********************

  Garber Chevrolet Highland

  **********************

  Highland IN 46342

  Customer Answer

  Date: 09/17/2024

   I am rejecting this response because:
  
  You guys charged me for a Service you didnt fixz the date of purchase and warranty are not the issue

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded my Malibu for an HRV. Was lied to about the condition of the vehicle, and they tried to cover it by resetting the battery which eas installed incorrectly and left me stranded days after purchase. I was not assisted to recitfy any issues. Starter issue, sunroof issue. They put in a transfer for my plates but failed to give them to me had to urgently go get new plates. A mechanic looked at the vehicle and does not believe previously stated services were done based on vehicles current state. I believe I was sold a faulty vehicle. I was not provided all of my documentation. No one will answer their phones or call back. I want them to either make all repairs, pay for me to have repairs done elsewhere and pay me back for repairs Ive already had done. My brakes they claim to have replaced are bad, rotors too, cracked drive belt, car needs fluids filled , rear struts broken cup holders, and middle armrest. Estimated repairs over $3000. I believe they sold me a faulty car with multiple known issues, tried to cover it up and lied about services completed in this vehicle.

  

  Business Response

  Date: 04/01/2024

  Regards:                                                                                                                                                                                                                                                                                     4/1/2024

  *******************

  **************************

  ******** ** 60430

   

  I'm really sorry Mrs. ****** is unsatisfied with the purchase of her 2017 ***** HRV.

  I did pull all of her service records and her actual deal and went through everything.

  I sat down with the sales manager & service manager and went through Mrs. ******** claims.

  The sales manager feels he did not lie about any issues with the vehicle.

  The service manager said the vehicle did infact pass the safety inspection and was safe.

  As far as the interior wear and tear items Mrs. ****** did see them when she test drove the vehicle.

  I never want anyone to feel mis-lead on a vehicle purchase, but in this case Mrs. ****** had option to have the vehicle inspected by anyone of her choice.

  I have enclosed the AS IS -NO WARRANTY that Mrs. ****** signed agreement. 

  Again I apologize if  you feel you were lied to. That's never how we want our customers to feel. That is why we always ask if you want to take the vehicle elsewhere for an 

  inspection.

   

  *********************

  Garber Chevrolet Highland

  ***************************************

  Highland IN 46322

  *********************

   

   

  Customer Answer

  Date: 04/01/2024

   I am rejecting this response because:

  I was not provided this documentation  at the time of my sale and have requested all documentation from both ******* and ****** multiple times. This does not negate the fact I was lied to about an icon on the dash that did in fact indicate an issue with the car, you then had the battery reset to cover up that icons existence and put it in wrong which left me stranded. Had I been told the truth about the icon I would not have trades my car with no issues for this one. The defects of the car were not noted to me during test drive of discussion of the vehicle. This also does not make up for bad business practices or sending out a letter stating my plates were coming in the mail when you actually filled a transfer for my plates and should have given them to me, it took a very long time to get someone to answer me only to tell me oh well we dont have them. Furthermore, the work documented on the carfax cannot be confirmed as complete given the current state of the back brakes and rotors. The unprofessional at this location is extremely lacking, no one ever answered their phone or calls back which also put my in a position that o was not able to rectify necessary issues in a reasonable timeframe. Clearly the staff is completely incompetent at this location. And they made me pay for my oil change on the car I traded in. What a joke of a company. 

   

  
  

  

  Business Response

  Date: 04/02/2024

  Again Mrs. ****** I apologize for not so great exprience with Garber Chevrolet.

  Please feel free to reach out to me at the store and I can get you the documents that you feel you did not receive.

  Again, my service **** felt the car was safe and you did have the choice to take the vehicle anywhere you wanted for an inspection.

  Again, I'm sorry you feel the way you do with your purchase.

   

   

  *********************

  Garber Chevrolet Highland

  ***************************************

  Highland IN 46322

   

   

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 3/20/2024 Amount: $506.10 The issue is I was charged shipping on a part that was already on stock. The part is $77.95+Tax. However, I was charged $136.64 because I was told I had to pay for shipping. I was also charged for 2 hours of labor at $179.05 per hour when the fix only took 30 minutes. When I asked why I was charged 2 hours I was told because the books allow them to charge up to 2 hours for the labor. The key words being "up to". I don't believe that meant charge max ****** of time. I have had this issue with this dealership on several other occasions of then overcharging especially on the hours of labor and brushing it off at standard because the box states they can.

  

  Business Response

  Date: 03/22/2024

   

  Date of transaction: 03/20/2024

  Genesis Brown

  I have pulled your service bill and, also looked at the one you have attached. I also talked with your service advisor ( *** ).

  The charges are 1 hour diagnostic, and 1 hour labor. I apologize if it was explained incorrectly, but these are the normal fees charged to everyone.

  As far the shipping on part that is incorrect. That is the cost for the part that we charge everyone on that GM part. 

  I pulled your history with Garber Chevrolet and I've never seen a complaint made with us.? I'm sorry your unhappy with your service charges and would like to make you a happy

  customer. At this time ******************************************* feel refunding you the full amount is unfair when these are the normal charges. 

   

  If you would like to reach out to ******************* or myself. We can see if there is something that we can do to make you feel better about our services.

   

  Sincerely

  *********************;

  Garber Chevrolet Highland

  ****************************************/p>

  Highland In 46322

  ************

   

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle repaired with a refurbished part. My receipt states 24 month warranty/restrictions apply. I experienced the same problem with the repair within the 24 month time frame. I was told refurbished parts only have a 12 month warranty. I understand that restrictions apply but knowing they used a refurbished part, my receipt was stamped with the warranty for a new part, not a refurbished part. I feel that Garber Chevrolet used deceptive practices by not stamping the correct warranty for my repair. After reviewing BBB and online complaints, I am not the only customer scammed by *******************************************. Having them explain this situation to me does not excuse their negligence in stamping my receipt with the warranty on a new part when it should have been stamped with the warranty for a refurbished part. I feel they should be responsible for their negligence and honor my claim as stated on the receipt.

  

  Business Response

  Date: 12/06/2023

  ******************* is correct. The cluster that she had was refurbished. Unfortunately, they only refurbish them parts and that part being refurbished is only covered for 12 months or ****** miles. ***** do we use deceptive practice for any of our customers.

  I pulled ******************* receipt and the warranty work she had done was for rear suspension toe link. After all said and done. I had my service manager reach out to ******************* and we came up with the agreement that we would split the cost with her so that we would not loss her as a customer and trust us again. We believe in keeping our valued customers.

   

   

  *********************

  Customer Answer

  Date: 12/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First thing that happened was that I just bought this car brand new. I had this car less than 6 months (brand new) and the air compressor went out. Didnt make it through its first summer. While they were fixing this problem the mechanics either left something inside the engine, or forgot to connect something, or forgot to remove something, before they connected the air compressor. Anyway something got broke because of a mechanic mistake. The dealership was supposed to order a part and fix the mistake they created. No one can seem to have ordered the part and I never get a phone call on the status of this repair.It has been about a month to a month in a half since this mistake has not been corrected yet. And I get nothing but a cold shoulder from most of the service people that I do contact.

  

  Business Response

  Date: 11/20/2023

  I'm sorry ************************ feels the way he does, but Garber Chevrolet had no knowledge of this problem. We did reach out to ************************ and have him coming in on 11/21/2023 to look into this problem. Unfortunately, new cars do have problems as well. It's rare, but it does happen time to time. We will have this problem fixed and make him a happy customer.

   

  *********************

  ***************************************

  Highland IN 46322

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a Lemon of a Car; The Car pulls to the Right all the time and it cannot just be the Roads. I brought to their attention the Recall on the Tires, they took off my original tires and but on some cheep tires, not even sure if they were new, they sure did not look like it. I just keep getting the run around.

  

  Business Response

  Date: 10/10/2023

  To whom it may concern,

  I'm sorry *********************** feels she purchase a lemon vehicle. Unfortunately the vehicle did not have a tire recall, but we did replace all four tires with new ones, because we wanted to keep her as a customer. No charge to her. The tires we replace were actually new tire and I have enclosed the receipt and the cost of the tires. We do not put used tires on any customer vehicles. It is unsafe.  I'm not sure where she keeps getting the run around from.? We definitely will help her if we can.

   

  Sincerely

  *********************

  Office Manager