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Business Profile

Engines

Engines LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engines.

This business has 1 alert

Complaints

This profile includes complaints for Engines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Engines LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with **** several times regarding purchasing a Pontiac 400 motor. He was quick to respond to my voicemail and sent me an invoice when I requested it. He answered all my questions and told me he could have the motor shipped to me in about a month. A little over a month i contacted him and he told me he had some setbacks with machine equipment, but he was working on it. The next month when i contacted him, he said he was sick and restricted to his bed. 4 March when i tried to call him, he replied to my email and said he couldn't talk on the phone and email was best. That was the last i have heard from him. He is no longer answering my phone calls or emails. I have tried several times each week and nothing. One month has now turned into almost 5 so far and still no motor and he has not returned any of my attempts.

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mechanic: ******* ******** Address: ************************************* Engine: 235 engine Price: $3,968.48 Purchase Date: 03/22/2024 Credit Card Transaction #: **************** we have not received the engine to this date

      Customer Answer

      Date: 01/22/2025

      we order an engine from ****** works at ********** on March 2024.  I have repeatedly called ********** ************ and spoke to the owner **** and he gives me the run around each time I called him.  He stated that I would have the engine 235 by Christmas 2024.  I still have not received this engine.  This engine was purchased with a credit card from our Mechanic ******* ********.  I just want my money back.  We paid $3968.48 for this engine.  The credit card transaction number is ****************.

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an engine for $1605.00 and had it shipped to EnginesLLC February 13, 2023 to have it remanufactured, I sent a check to the business EnginesLLC for $3287.50 which they cashed, I have spoken to ***************************** the owner several times. They have had my engine for 10 months soon to be 11 months, ***** does nothing but give excuses for why the engine isn't ready. The last communication which over the last 10 months has been very minimal they said my engine would be ready and shipped out this week, well this week is up and no word from them after I have emailed, texted, called many many times this week with absolutely no reply whatsoever.The motor is mine, they have actually stole not only my money but my engine too. I hope that somehow I can get my engine whether it be remanufactured or not.

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We wrote a check number **** on 6/9/23 for $4,545.00 to your company. This check was to purchase a 4.1 ******** V8 engine and have it shipped to us. This check was cashed and cleared our bank account on 6/20/23. We were told this would be a 1-2 month turn around. We want our product or a full refund or we will pursue legal/criminal charges.

    • Initial Complaint

      Date:07/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an engine in Oct of 2022 for **** dollars,it is currently July 17th 2023 and the engine has not been delivered, getting in contact with them has been a struggle.

    Engines LLC is NOT a BBB Accredited Business.

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