Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2025, I purchased a 2021 ****** Sentra SV from DriveHubler in *********, *******. The vehicle was listed and sold as DriveHubler Certified Pre-Owned and included a completed 128-point inspection and oil change, as shown in the provided documents. Within days of purchase, I began experiencing significant brake noise. Upon inspection by their service department, it was confirmed the vehicle had the wrong brake pads installed, causing excessive noise and potential safety concerns.The service advisor acknowledged that the pads were incorrect and that the issue should have been caught during the inspection, especially since the inspection checklist clearly includes evaluation of both discs and brake linings. Despite that, I was told the inspection only includes brakes but does not require correctioneven though this contradicts the idea of a certified inspection and consumer expectations of safety.The salesperson offered to cover the cost personally, not through the dealership, which further signals the dealership may be sidestepping accountability. I believe I was misled by the certified label and that the dealer sold a car that was not fully inspected or safe by their own advertised standards.I am seeking reimbursement for the cost of replacing the brake pads ($300) and documentation from the dealership that outlines how certified vehicles are evaluatedspecifically what is covered, what is excluded, and what is guaranteed to the buyer.

  Business Response

  Date: 07/14/2025

  Hello,
        I am sorry to hear that you are having trouble with the brakes on your vehicle. Attached is the independent inspection that was performed April 9th right after we received the vehicle into inventory. Then after on April 10th (attached), we sent it to Hubler ****** in ************ to be able to have it reinspected by Nissan Certified Technicians and have the oil changed. That was the requirement for Certification as the vehicle was in working order. Brakes and such are a wear and tear maintenance item and other than the pad width, which did fit the state's safety requirements, there's nothing else that was concerning to ******, as ****** would have made us fix it for certification. These items that you are inquiring about are customer pay if you choose to modify your vehicle after the sale. Respectfully, Thank you for reaching out and I hope you have a wonderful day! 

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   
  

  Hello, I am writing to submit additional documentation for an active complaint I recently filed against Hubler ***** in *********, *******. I had my vehicle inspected at the same dealership, and the service technician documented that the rear brake pads were unseated and recommended immediate replacement. This confirms the vehicle was sold to me with a mechanical safety issue and that the inspection prior to sale was inadequate. This directly supports the claims in my original complaint, and I am requesting that this new evidence be added to my case. I have the documentation available and can send a copy as soon as you advise how to upload or attach it. Thank you, ***** *********

  Sent from ***** ********* (**************************************************************)

  
  Regards,
  
  ***** *********

  
  

  Business Response

  Date: 07/15/2025

  I've spoke with the customer and we are at an impasse. #1, she quoted she complained against Hubler ***** in her rejection notice. #2, We satisfied our certification process for what we call a Hubler certified vehicle and satisfied the state's brakes requirements which are it stops the car and the pads are at least 4mm which they were 6mm on the fronts and 8mm on the rears. It is not a manufacturer certified vehicle as we have no new ****** vehicles sold here if there were different requirements which those requirements are the same in my experience. There is nothing more to be done here. 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my boyfriend and I just bought a new car from drive hubler in greenwood. Our salesperson was *****, he ended up being very rude and unprofessional with us over the phone.We wanted to return the vehicle because of financial reasons, he called me at work telling us he can't have us return it. I told him that he told us the wrong mileage on the car which was actually 32k not 30k like he said. He blew up after that on the phone. My family was trying to get us to a manager he said no and CUSSED AND WAS VERY UNPROFESSIONAL AND LAUGHING, ALSO VERY RUDE. HE NEEDS TO BE FIRED IMMEDIATELY.I have a video recording of everything he told us and yelling, it's too long to add on here though.

  Business Response

  Date: 06/26/2025

  Greetings, first thing, thank you for reaching out as every feedback is valuable. Next, I see that the person on this complaint isn't the person on the deal, however, I have attached the odometer statement to make it clear that the miles are correct on the deal that was signed by the customer that was on the deal's paperwork for the state and legal documents. This is a common case of buyer's remorse. There is no right of rescission in ******* so once docs are signed, there is no backing out of a deal per legal. There was no foul play in this transaction. I will review the salesperson's professionalism and I'm sorry to hear that you had a problem there. Have a wonderful day and thanks for your business!

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership in May 2025 and experienced poor communication, inconsistent info, disrespect, gaslighting, and inappropriate pressure regarding reviews and follow-up service.5/17: Shortly after the sale, I got multiple texts from sales consultant ****** *** pressuring me to leave a five-star ****** review mentioning his name. When I said Id leave an honest review, *** replied anything less than five stars wouldnt be honest and suggested I not leave one at all. This felt manipulative and inappropriate.5/18 & 5/23: I requested the We Owe document and warranty/package info. *** acknowledged both times he would send them, but I never got anything.5/20: I asked ****** about Q-Certification, 24/7 roadside assistance, 30-day warranty coverage, and sticker removal. She said someone would follow up, but no one did.5/29: I told *** I did not want to advertise for the dealership. He said removing the sticker would not be a problemlater contradicted by others.6/2: I returned for a scheduled paint buff. Initially told no loaner was available due to expired plates, I eventually got one after pushback. Finance manager ****** ****** said, If I help you out, you need to help me out, implying I had to keep the sticker in exchange. He was dismissive and rude throughout.While speaking to ******, I again asked for the sticker removed, explained I felt taken advantage of, and shared ****** clearly had a problem with me.6/3: The sticker remained. When I asked *** to remove it, he said no, citing possible paint damage. I said I never consented and would file a complaint. He replied, I dont care, see ya.Later, *** texted asking me to call. On the call, he cited a prior case of paint damage and offered free car washes instead. I declined. I followed up by text, stating I would file a complaint and needed his decision in writingeither remove the sticker or I would proceed. I have now politely asked six times for the sticker to be removed.

  Business Response

  Date: 06/07/2025

  Hello, I am sorry to hear about this. Bring your car in and I will remove the Hubler sticker that goes on all of our vehicles. Thank you

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The desired settlement has not being fully addressed.
  
  Regards,
  
  ***** ***
  

  Business Response

  Date: 06/11/2025

  Why reject my response? You wanted the sticker removed and I told you to bring it in and I'll remove it. I'll personally do it if you would like. 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I visited the Drive Hubler ************************ today (06/11/25), and ******* removed the dealership bumper sticker. The removal took under one minute and was completed without condition. That specific request has now been fulfilled.
  
  However, none of my other concerns have been addressed. I have not received:
  - A copy of the dealerships We-Owe document (requested on 05/18/25 and 05/23/25).
  - An explanation and copy of how my Social Security number is being safeguarded and used.
  - A response with a copy of the details pertaining to my 05/20/25 questions regarding Q-Certification, Auto Assist roadside assistance, and the 30-day warranty.
  - Details on the extended warranty and package options available at the time of sale;
  - A reasonable extension to decide on these packages, starting from the date I receive complete information.
  - A commitment that staff will not pressure customers into dishonest or inflated reviews.
  - An apology regarding ****** Wilsons behavior during my visits.
  
  Only one issuethe bumper stickerhas been resolved. I am still waiting for a complete and timely response to the rest of my concerns.
  
  
  Regards,
  
  ***** ***
  

  Business Response

  Date: 06/12/2025

  I sent requested docs to email **************************************************************** that you provided here. Have a wonderful day!

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  Response from business: 
  Attached is the paperwork that you requested. I also wanted to apologize for how you said you were treated as that's not how I want our staff to act. I also included your finance list of products that were discussed when you were in the business office so you may look over that to see if you wanted protection for when something happens to the vehicle as time passes. I understand where you are coming from on reviews. I would rather us just not have a review if there's nothing nice to say. That being said, thank you for reaching out to me and letting me know how you were treated as we can always improve! Have a wonderful day!  
  Thank you for providing the following items:
  - The We-Owe document
  - An explanation of how my Social Security number will be used and safeguarded
  - The powertrain limited warranty documentation
  - The buyers guide
  - The finance product list showing available warranty and protection packages at the time of sale
  - Confirmation that the dealership sticker has been removed
  - A formal apology regarding my treatment by staff
  Before I close the BBB request, I still need:
  - A complete response to my May 20, 2025 questions, specifically:
  -- Full documentation and explanation of the Q-Certification program
  -- Details about the Auto Assist roadside assistance
  -- A clear outline of what the 30-day warranty covers
  - A clear, written commitment that dealership staff will not pressure customers to leave dishonest or inflated reviews.
  
  Once these two remaining items are addressed, I will be satisfied and can close the BBB case. Thank you for your attention to these outstanding points.
  
  Regards,
  
  ***** ***
  

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/25 I purchased a vehicle. I was assigned warranties I did not want. My car is certified preowned and I did not want TWO other warranties added on. ***** was not informative while signing papers. We moved quickly and did not discuss any of the warranties that had been added. I couldnt see very well what I was signing on the small tablet so I did not realize these things until I got home and looked over the papers. My interest rate was also a percent higher than I was verbally told. After 3 days of ***** not returning my calls I had to harass them into putting her on the phone. Finally went in and canceled the warranties. They refuse to refund the $1,000 AWS paintless dent repair ***** said I dont know why its labeled that. Thats not what that is, rather its a coating we put inside and outside of the vehicle I was never told or asked about this non existent dentless paint repair. So did they ever put it on? It wasnt an option for me that anyone discussed and I didnt leave my car for them to do so. If its mandatory - thats sneaky because its no where on the website or car listing. They added $1,000 to the selling price without discussing it, incorrectly listed it on the invoice, have no proof it was even completed, and refuse to take it off of my total price.

  Business Response

  Date: 06/07/2025

  Hello, I am sorry to hear that you are having this issue. Let me look into this. 

  Business Response

  Date: 06/09/2025

  Will refund their lender (customer financed vehicle) $1000

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *** *****

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle at this location on April 30th. Several issues since the purchase! Finance guy rushed through documents and only provided a copy of the loan. Did not disclose all required information during closing of loan, which is a violation of lending laws and regulations. They had added a product that I told him I didnt want. I told him during closing I want it cancelled, he failed to tell me it wasnt cancellable is is now costing me the $1,000 plus interest! Then, I went on a trip 3 weeks later. At our first stop out of state, my friend couldnt get out of backseat. Door isnt functional and from door **** aligned properly. I called because under the Motor Vehicle Protection Act, which the Manager, ******, claims doesnt exist in *******, states that how do they know it wasnt an issue after I purchased the car. I said, I dont ride in my own backseat and that was the first time anyone had been in vehicle with me to know it wasnt functioning. I expressed that it impacts the vehicle safety, value, and use and is required to be fixed by law. He stated they dont have a shop and I would need to take it elsewhere. I asked how they got the issue fixed I had 3 days after buying the car-they took it to ******. I asked how they could assist in working that out. Its not their concern according to ******. I want the issues with both doors resolved immediately as it qualifies under the *** for that to happen. Its not safe for my family, impacts the use and value; all 3 of which are qualifications for immediate remedy. I have legal rights being violated in this situation.l and they are violating their legal obligation under federal and state law.

  Business Response

  Date: 06/09/2025

  Complaint has incorrect purchase date she claimed april 30th which isn't even in the same month they may or may not have purchased the vehicle, incorrect name **** **** wasn't used on title work. The MVPA says used vehicles under eighteen thousand miles. All function of vehicle from a used vehicle store should be checked by customer before leaving. No right of rescission in ******* either. Customer was presented with extended warranty options and declined additional protection. Just like in the ******* checkout line, when you decline the protection, all sales are as is. At the bottom of the purchase order it also states that which was signed by customer. Nothing to do here. Have a great day
  
  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  No offer received for repairs as they do not understand, or believe, they are grossly negligent in their actions. I did decline the extended warranty as the car was 2 years old with ****** miles on it and shouldnt expect to have issues. All consumers should beware of this dealership! Improper lending regulation adherence and disclosure along with misinformation on listing with CarGurus! All around dishonest practices and they will continue to take advantage of consumers without regard for whats proper. 
  
  Regards,
  
  Kary 

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I buy this 2021 Bronco Sport from them along with an extended warranty. Thing has about 32k miles and at the time the tire was low. They aired it up and said if it leaked again they'd fix it. Great they did. But right away I'm noticing this LOUD moaning noise in the rear breaks backing up, usually when it's cold and damp. When I inform them the tire is still leaking and needs to be fixed I also tell them about this noise. This is within like a week or two of taking ownership. When I take it in for the tire they tell me they can't look at the breaks at that time because it wasn't on the schedule but this is a KNOWN problem with this model and a technical service bulletin is out to repair it. I make several other attempts to get them to do something about this noise, but get no response. Finally I just schedule an appointment to get them looked at at the Hubler **** dealer they sent me to before figuring they had a known problem, I informed from the get go and had an extended warranty. HUBLER **** CHARGED ME $75 BUCKS TO TELL ME WHAT THEY ALREADY HAD AND THAT DRIVEHUBLER PREOWNED AND THE EXTENDED WAREANTY WERE NOT GOING TO COVER IT BECAUSE ITS A MAINTENANCE ITEM? they hand me an estimate for $550 bucks to replace rear breaks **** has issued a technical service bulletin because its a known problem. I barely had it a week when I first heard this loud MOANING BRAKE NOISE every time I backed out of my driveway. THIS IS AN ISSUE THEY KNOW THEY HAVE WITH THIS MODEL AND THEY KNOW THE UPGRADE HAD NOT BEEN DONE TO IT BEFORE THEY SOLD IT TO ME. if they had said or by the way, these have terrible break noise you'll need to take care of, I'd have been off that lot.

  Business Response

  Date: 03/31/2025

  We are sorry to hear this happening. Machines are finicky and machine sales is hard sometimes as things like this arise once in a while. As company policy, we pay a third party inspector to complete a thorough inspection and test drive and no fail codes were noted. If no codes are noted, then there is nothing to fix. Maintenance after the sale is done by the customer. Thanks  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an older model car for cash. There was an inspection report that showed the car had several problems that would cost over a thousand dollars to remedy and they agreed to a lower price since the car had been inspected by certified mechanics. The car was taken to my mechanic for repair of the known problems and after spending over a thousand dollars for repairs I was told the engine would need to be replaced. I purchased the car when it was very cold. A thick oil had been placed in the car. I was told this was an "old trick" used to cover the sound of a rod knocking. When the car repairs were completed, the oil was replaced with the recommended oil by the manufacturer. This made the rod knocking apparent to the mechanic who called to apologize that this was discovered and the car would "throw a rod". He said this car should have been scrapped. Due to the time the car was at the mechanic and the information revealed, I called Hubler and spoke to T.J. He was nice and apologetic but stated due to the time that has passed, they cant do anything. I asked even if very little miles were put on the car? I informed him my mechanic would provide a statement of the time that it was in thier possession. He stated due to the car being sold 'as is' there was nothing he could do. I thought having certified mechanics inspect this vehicle would be a good thing so I would buy a car fully aware of any issues or problems. This car should have been salvaged and not passed on to a unsuspecting person using unethical practices.

  Business Response

  Date: 03/06/2025

  We have an independent inspector that doesn't work for us inspect them and then we give it to the customer and have them sign the inspection along with as is forms. Machines sold are man made and can break down at any time as they aren't perfect. Now, lets talk about a car that was sold for ******* plus tax that has 178k miles and a 2008 that's 17 years old... There was nothing hidden in the transaction as we showed everything that we knew about it to the customer including the independent inspection, which is way better than buying a ************************************************** ********** etc. There is nothing that can be done here. We do however appreciate the business! ******* regards!

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle Saturday 2/8/25, was told vehicle passed inspection that's why it was able to get warranty, well before I got home I heard the engine making noise and shifting bad, I notified sales man immediately I wanted to return vehicle, never would I bought this vehicle already known it had issues. If that was the case I would of bought another more in my price range with warranty that supposedly had issues, I feel deceived and I'm out 1500 and a payment I'm not real happy with and a vehicle that has issues from the start.

  Business Response

  Date: 02/20/2025

  Greetings, It looks like you purchased an extended warranty for your as is 2016 ******* Tucson with over 128 thousand miles. I would recommend taking it to service with your warranty that you bought. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 **** Fusion SE on June 23rd from this dealership. I since then had it at different hubler service locations a total of 14 days since June 23rd. After an hour of having the car in my possession and driving the vehicle around I noticed a shutter at around 45mph. I went back on June 24th and spoke with the dealership and they recommended me taking it to Hubler ***** as that is the location that does a lot of service for their dealership. The mechanic looked at my car and confirmed my concern but stated that, since it was a sealed transmission there is nothing they could do. Hubler ***** advised me to take it to Hubler **** in ***********. I called Hubler **** and they could not get me in until July 13th. In the meantime I spoke with Hubler ***** in ******** and they made an appointment for me on July 5th. They also confirmed my concern but since they could get the misfire to read on their computer they advised me to go to Hubler ****. I took the vehicle to Hubler **** and found out on July 18th that the car I just purchased needs an entirely new transmission. To add on to the frustration transmissions are on back order. According to ******* at hubler *************************, it could be a week, a month or 6 months before I could have my car back depending upon when transmission will be in stock. As far as loner car with Hubler *************************, I am third on the list and am told that my warranty only covers a rental car for 10 days up to $35. If I had not purchased the warranty I would not only be out of a car but out thousands of dollars as well. I would like to either be exchanged a new car at the same value after being thoroughly inspected by a mechanic of my choosing OR be given a car in the mean time while my car is getting fixed WITHOUT having to pay up front for a rental and waiting for reimbursement OR giving me my $4000 down payment back in order for me to cover the cost of a rental for an unknown amount of time that my car will be in the shop.

  Business Response

  Date: 01/30/2025

  Greetings, 
  Unfortunately this happened with the prior management team. To our knowledge, we assume this matter has been taken care of.
  General Manager
  DriveHubler Certified Pre-Owned

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2019 Ram **** Lamarie on 4/19/2023, was told that the truck had been through service and inspected. When we looked at it, we noticed the tires were bare and windshield was broken so asked that tires and windshield be replaced. When signing paperwork the "we owe paper" only said two tire would be replaced. Which at that point we were ready to back out especially after putting down a large down payment. They said they would replace all 4 tires, so we went ahead and finished signing. We were told we would have the truck Thursday, at the end of day Thursday we were told tire didn't come in we could get it Friday. When we picked up Friday, only 2 tires were changed. They had to order 2 more tires that wouldn't be there until the following Wednesday. When driving the truck home, it was making a noise in the tires, so my husband inspected it, and the wheel bearings were completely shot. The truck was undrivable, and should NOT have been on the road (let alone driving my son and husband 45 mins). Sent them pictures and they agreed to have it towed back and fix the wheel bearings when they changed the tires. We made it clear that we wanted the truck to go through an inspection, since it was obvious that a service inspection was never completed after this truck was on their lot. They did make repairs to the truck, we did not get it until that Friday. What makes me angry about this entire situation is not once did a manager reach out to us to try and correct the situation. **** and ***** both finance managers told me they would call us and update us, but we never heard back from either one of them. This was the most ridiculous sales experience I have ever been through. Even after all this not one higher up person has reached out to sympathize or take responsibility for their horrible customer service and the fact that they sold us a truck that was a safety hazard.

  Customer Answer

  Date: 05/16/2023

  At this point we would like some type of compensation, after filing the complaint we took the truck to a local mechanic to get looked over, because it still seemed like something was wrong.  They determined all the breaks needed replaced.  So we paid for that out of our pocket.  I let our sales person know on 5/11/22 and asked him to have someone higher up contact **, as of 5/16/23 we have yet to hear from someone.  I have attached screenshots from that text conversation.  I feel we are owed something back as we put ****** down on a truck that we bought 4/26 werent able to drive until the evening of 5/5/24 then had to take back to a mechanic 5/11/23.  

  Business Response

  Date: 01/30/2025

  Greetings, 
  Unfortunately this happened with the prior management team. To our knowledge, we assume this matter has been taken care of.
  *********************
  General Manager
  DriveHubler Certified Pre-Owned

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Our complaint was never addressed or resolved.  No one from the company ever made an attempt to contact us.  Even if it is under new ownership, it was never made right.  We ended up having to trade the truck in at a loss because of the issues that kept happening with the truck.  
  
  Regards,
  
  ****** ******