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Business Profile

Property Management

5-Star Property Managers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11th I informed the landlord that our ** was not working. After four days of being in a heat wave I called and spoke to ***** who was very unprofessional and she eventually said that 20 other units broke down and they had no idea when it would get fixed. Two days later we went in the office to talk to them which they sent maintenance to fix **The ** worked for a couple days and it went out again. On July 18th I called to inform them and they said they would create a new ticket and would get someone to come look at the unit. Today August 5th I went to go pay my rent and I noticed I was charged a pletchers fee and in the notes it says came to fix ac but there were no issuesTo this day the ** is still not working and no one has even attempted to contact me to get this issue resolved.

  • Initial Complaint

    Date:02/18/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a tenant of 5 star property managers in elkhart/goshen IN. I have had to make numerous calls for unfixed repairs. The most dangerous being no heat on four occassions this winter!! I had been knowingly left without heat on at least two of these occasions. I have asked for some help regarding my large heating bill during this time as the thermostat was not working and causing the blower to constantly kick on. 5-star would not even consider listening to my request and lied about the incident. This does not take into account my extreme inconvience as my house was at 53 degree for over 36 hours. I am trying to leave on decent terms, but afraid they will also take my entire security deposit. I have attempted to speak with them regarding this information, but they refuse to give me a managers information to speak with. It is a constant pushing me off to another worker. I have documentation of the dates and occasions without heat totaling 5 days !

5-Star Property Managers is NOT a BBB Accredited Business.

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