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Business Profile

Online Retailer

MelanieMartinez.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 Excalibur arrows from the (online) ******* Store for $46 on Sept.8, 2024. I received an email that day stating that the order was placed and being prepared to ship. Since then, even though I have set two emails regarding the status of my purchase, I have heard absolutely nothing via email or phone..

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, these shipments failed. When I click the tracking you provided it shows:DELIVERY STATUS Delivered This package is being returned since we're unable to deliver it. Feel free to contact the shipper for more information.and other shipment says The package was refused by the receiver and will be returned to the sender.Your shipment 1ZA806C4YW14227851 We never received anything. Maybe you forgot #** on the package?We went to the concert in ***********, and now do not need the merch, so please refund this order.

    Customer Answer

    Date: 05/19/2024

    SHOP156309MM

     

    This is the order number. Please refund

  • Initial Complaint

    Date:06/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a vinyl Album 2 months ago and have tried contacting customers care in three different ways and have not yet received any response to why I have not received the second half of my order. I haven't received the purchase or any updates on my order. No refund has been issued either.

    Business Response

    Date: 08/11/2023

    Hello *****, 
     
    I apologize for taking a bit longer to get back to you. It seems that your Vinyl order was delivered on June 25th, 2023.
     
    Here's the tracking number: 1Z91YY93YW97373554
     
    If you haven't received it yet, please let us know, and we'll look into the situation more closely.
     
    Thank you for being patient, and I'm sorry once again for any inconvenience.
     
    Sincerely, 
    ****
    ******************************* Store

    Business Response

    Date: 08/14/2023

    Hello *****, 
     
    I apologize for taking a bit longer to get back to you. It seems that your Vinyl order was delivered on June 25th, 2023.
     
    Here's the tracking number: 1Z91YY93YW97373554
     
    If you haven't received it yet, please let us know, and we'll look into the situation more closely.
     
    Thank you for being patient, and I'm sorry once again for any inconvenience.
     
    Sincerely, 
    ****
    ******************************* Store

  • Initial Complaint

    Date:05/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered numerous items on the ******************************* merchandise website on April 2nd 2023. Should have shipped by 10 working days after but still not been sent despite chasing numerous times and being assured it would be prioritised. Order number is SHOP90441MM

  • Initial Complaint

    Date:04/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed this place 8 times as of today. They have yet to reply to a single email and have only given me a generic response of "we can't respond to you right now do to a high volume of emails." These emails have occurred over the course of the last 2-3 months. I received the wrong order on April 22nd and emailed them for the 3rd-4th time regarding having an issue. They never replied to my previous emails about other issues which ended up being resolved on their own. However, I have yet to hear from anyone after 8 emails and I just want what I ordered. My order included two lenticular CDs and I only received one being the "Eyes Open Lenticular Portals CD." The other "PORTALS ALBUM ARTWORK LENTICULAR CD" I did not receive. All I want is what I ordered.

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a preorder signed copy of a item and paid to have it shipped on release date as a surprise..well surprise was on me..no item was ever shipped..they took the money though. I contacted the company and got a computer generated letter response about they've been busy don't write back it will only delay my response to the matter. I've waited patiently and attempted to contact them on several occasions and I get nothing. I'm not understanding how this girl is sitting around and continuing to allow this to occur to her fans.. either this is a bogus site and needs to be shut down or she needs to get better people in there running it..it's her name being drug through the mud at this moment and right now I just see my money was taken and I've got no merchandise or refund or even a response. This problem is all over the internet so it's not just a singled out issue!

  • Initial Complaint

    Date:04/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 22nd 2023 I placed preorder SHOP24023MM for a signed CD. The description said and still saya the item will "ship for 3/31/2023".It's April 8th and the item still hasn't shipped. **************** hasn't responded to my last two inquiries. There are numerous people who have stated they order in mid-March, and they have theirs in hand. I just want the item I ordered, or at the very least a timeframe. No one seems to be able to get customer service to vene give a timeframe.

  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website said "Order by X date to arrive by Christmas" it has not even shipped. I have contacted them three times and they can't even tell me if they will ship it. They lied about shipping it by a certain date. I could have used that money to buy it on **** had I know they were lying. After reaching out they still won't tell me if they will ship it or when. So, they took $60+ bucks from me and gave me nothing.

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been a month and I havent received my bracelets. I just want a refund. Im not getting a response.

MelanieMartinez.com is NOT a BBB Accredited Business.

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