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Find a Location

Marshall Mechanical, Inc. has 1 locations, listed below.

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    Business ProfileforMarshall Mechanical, Inc.

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3604 S US 31, Franklin, IN 46131-8142
    BBB File Opened:
    2/23/2012
    Years in Business:
    19
    Business Started:
    4/1/2005
    Business Incorporated:
    10/12/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Michael Marshall, Owner
    • Mr. Bill Fleming, General Manager
    Contact Information

    Principal

    • Mr. Michael Marshall, Owner

    Customer Contact

    • Mr. Michael Marshall, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    - On September 28, **** came to repair my freezer, brazing in a new fitting and recharging the system.- ****, told me that if it discharged again, there is a possible fix by replacing all the factory tubing from the compressor to the evaporator and quoted me a price of $550.00 for the job.- Early November my freezer failed again and I requested the $550 complete bypass repair.- November 8th ****** came, he wasnt prepared to do the bypass I requested. The braze job **** did was leakinghe repaired the leak but didnt do the bypass as requested. To my surprise, I was charged to repair a leak I had already paid to be repaired! - Early January the freezer failed again again I requested the $550 full system bypass from compressor to evaporator as quoted. - On January 18th ****** came however he didnt have any of the needed supplies to do the work I requested. He found a leak at the same braze and measured for needed materials. I was charged againthree times I was charged to repair faulty repairs by Marshall Mechanical! Even that invoice referred to my request to have the $550 complete bypass preformed.- I then received a quote for $1,188.00 to do the bypass **** quoted me to cost $550! I pleaded to check the 116% increase from ***** quote to no avail! I was forced to sign the artificially inflated quote, or the work would not be scheduled.- On January 23rd ****** arrived to finally do the complete bypass from compressor to the evaporator. ****** stopped short of the complete bypass I authorized. He only replaced the from the compressor to where it enters the back of the unitabout 5 short and 3 hours less labor than was in the estimate. Despite the saving of labor and materials, Marshall Mechanical still billed me $1,188 as if the work was completed and well above the original quote by ****. Bait and switch - Quote low and bill high - do only half of the requested, call it done and bill for work not done! Provide faulty repairs and charge to repair again!

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central Indiana

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