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Business Profile

Machine Shop

Harness Machine & Fab, LLC dba Make it Ring Targets
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company. The company created a shipping label but never sent it to a delivery company. I emailed the company three times and never got a response. I called the company over ten times and no one ever picks up and I am not able to leave a message.

    Business Response

    Date: 06/23/2025

    Our customer ******* ******** items have been delivered. I am attaching emails we had sent him to confirm delivery. He did not respond to the emails. We called him via phone at 11:02 eastern time and spoke to him. He confirmed he received the items and even purchased more during the phone call. I am attaching the screenshot of that as well. The customer seemed like he was satisfied as he confirmed his products were received and in good condition. Everything seems to be resolved as the customer has purchased from us 3 more times since the complaint was filed. We are going to follow up via email, but we believe this to be taken care of. We appreciate the customer working with us and we will do whatever is needed to make sure this is right. 

    Customer had 2 packages we shipped via UPS: 1ZB8F618YW29445451, and UPS: 1Z83F4790338955329. Both are delivered and confirmed received by the customer on our phone call. 


Harness Machine & Fab, LLC dba Make it Ring Targets is BBB Accredited.

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