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Business Profile

Machine Shop

Harness Machine & Fab, LLC dba Make it Ring Targets
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item from this business (on ****), seller made no effort to ship the product, when i attempted to cancel the item due to slow processing/response they refused and claimed it had been shipped (a label was created after i requested the cancellation). Estimated ship date is 2 weeks out and is not acceptable. Seller is refusing to cancel the order and who knows when/if the item will actually arrive. Seller says i have to pay to return an item they haven't even shipped yet.

    Business Response

    Date: 10/08/2025

    Harness Machine and Fab is open Monday Through Friday 7-4. The Customer purchased the evening of Sunday October 5th. Harness Machine & Fab has a 2-business day handling time policy on its **** for all listings. This is displayed to the customer and **** would side with the seller if there were any issues. A label was printed for the order on the 6th, and it was due to ship out on the 7th which again is within our handling time. The customer requested a cancellation through **** and ****s automated system rejected the cancellation because a shipping label had been created. We as the seller did not refuse the cancellation, it was an automated response **** made. The customer claims they canceled because of slow processing and response time which is also false. A 2-day handling time was shown to the buyer as well as an expected delivery date. The customer at no point in time tried to contact us via ****, which is the correct and only method **** expects sellers and buyers to use. They also claim the ship date was two weeks out which is again false.The order was going to ship on the 7th via **** and the buyer would have had the order on Friday the 10th which is 5 days after they placed the order. At no point did we refuse the refund or the cancellation. We also did not tell the buyer they had to pay for return shipping. The ONLY time the buyer contacted us was a phone call at 4:52 PM at which our business had been closed for nearly an hour. It is ***** policy to communicate with the buyer via the **** message system.  At no point did the buyer ever try and message us regarding the order. I refunded the buyer on October 7th. The only communication between us has been us messaging them telling them we are issuing a full refund. We have attached screenshots of the listing showing the two-day handling time, phone call time from the customer, full refund receipt and other relevant information. I was driving all day yesterday or else I would have issued a full refund once I saw the automated system rejected the cancellation, but I was not able to do so.This whole situation was resolved in less than 48 hours of the customer placing their order. 

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company. The company created a shipping label but never sent it to a delivery company. I emailed the company three times and never got a response. I called the company over ten times and no one ever picks up and I am not able to leave a message.

    Business Response

    Date: 06/23/2025

    Our customer ******* ******** items have been delivered. I am attaching emails we had sent him to confirm delivery. He did not respond to the emails. We called him via phone at 11:02 eastern time and spoke to him. He confirmed he received the items and even purchased more during the phone call. I am attaching the screenshot of that as well. The customer seemed like he was satisfied as he confirmed his products were received and in good condition. Everything seems to be resolved as the customer has purchased from us 3 more times since the complaint was filed. We are going to follow up via email, but we believe this to be taken care of. We appreciate the customer working with us and we will do whatever is needed to make sure this is right. 

    Customer had 2 packages we shipped via UPS: 1ZB8F618YW29445451, and UPS: 1Z83F4790338955329. Both are delivered and confirmed received by the customer on our phone call. 


Harness Machine & Fab, LLC dba Make it Ring Targets is BBB Accredited.

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