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Business Profile

Window Installation

Springer Construction, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     I am rejecting this response because: I believe the cost for the mold remediation, to install the proper vapor barrier and to respray the space will cost considerably more than the $1500.00, especially since the crawl space was not dug to the depth of ********************** the minimum code depth of 18.

    Perhaps if the vapor barrier and gravel would have been installed before the subfloor was, instead of having to come back and cut holes in the subfloor to gain access, we might not have this issue.

    You Mr. ******************** are the one who verbally abused, yelled, and threatened us. You were the one that said we were not allowed to talk or watch your employees as they worked on our house.  I did not have one issue with your employees, the issue was with you and your denigrating attitude.  We can air this here if you would like and discuss the inspection failures, the construction errors, etc.. or we can work to resolve the mold issue at hand and go our separate ways.  

    As I stated earlier, the professional we talked to deals with mold issues like these on a daily basis and has no reason to mislead us or inform us or exaggerate the poor workmanship that created this mold issue.

    We would like to get an estimate before and see what is fair before we agree to a nominal settlement.

     


    the underneath of the floor draws and retains moisture, encouraging mold grow and is not recommended in vented crawl spaces. 3) Closed cell spray foam insulation should be a minimum of 1/2 inch thick and needs to meet code requirements for the * rating.When we contacted Mr. ******************** regarding the black mold issue, he said it wasn't his problem and claimed the mold was caused by the crawl space being insulated so well. After viewing the pictures, he agreed to respray the crawl space, covering, not remediating, the black mold and then reinstalling the mold infested insulation. unless we supplied new. ******************** has given several reasons why they haven't been out and as of today, January 23, **** our crawl space issues have not been resolved.

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I am rejecting this response because:
    he came out said he would take care of the problems yes,,,, be 2 weeks today think so *** staying neutral till i see don't put too much in his word. hope he does so wont haft to go to lawyer so **** we see ..  

    bolt hole way to big and frame is all tweaked ....

    Business Response

    Date: 02/24/2023

    ********************* has been contacted and repairs are scheduled to be done. 

    Customer Answer

    Date: 03/03/2023

    Mr. ******************** , You was out 3weeks ago and said you would be out to put up facia and fix or put new frame in door . I been waiting very patient for this work to get done . I called you and one reason or another you give me . So i wont call you no more , you say you want me gone and never hear my name again so come out finish so we both can move on .. Thanks *********************

    Customer Answer

    Date: 03/13/2023

     I am rejecting this response because:
    iam going to keep this open to done for legal reason if i need to go that way , filed a complaint with Attorney General to ... 

    Customer Answer

    Date: 03/10/2023

     I am rejecting this response because:
    hes been saying this since January , said it last time when we sent him a message to and still nothing ...

    Business Response

    Date: 03/13/2023

    I apologize that we cant get to ********************** repairs as quickly as he would like, however we will be completing them. 

    Business Response

    Date: 03/10/2023

    ***************** is on our service list. 

    Business Response

    Date: 04/07/2023

    From: ********************************** <**********************************> 
    Sent: Friday, April 7, 2023 9:43 AM
    To: Info@ mailbox <***********************************************>
    Subject: Message from BBB.org

    Complaint # ******** - ********************* service work has been completed. I have copied the emails between him and ***** showing work is complete, no warranty is implied or offered, and work outside the scope of the contract was provided at no charge. From: Hot rod **** ******* Sent: Wednesday, March 29, 2023 9:12 AM To: ***** Springer Subject: Re: Start OK, when this is done I will drop everything and you will never here from me again. Thank *** On Wed, Mar 29, 2023, 8:58 AM ***** Springer wrote: ***. On Friday morning around 8:30 I am going to send ******* and another guy down to service the door. However due to the weather that is supposed to be here with 84% rain. On Monday, the 3rd. I will send down my other guys to remove the gutters and wrap with White aluminum the front and sides only. This will be ready for gutter installation on your own. As a note I will need for you to acknowledge this email as We are going to do the work on removing the gutters on the front and then wrap the same and side of your home with White aluminum. No Gutters installed after wrap. Please acknowledge that this work is to be done at no cost to you and that the gutter removal / fascia install was not on the contract and that you are receiving these two items Free Of Charge. No warranty included on the fascia install. Removed gutters will remain on site after removal. Please acknowledge this email.. Sorry to push the timeline back for the removal of the gutters and install of the fascia due to the weather. But will be there on 4-3. Thanks 
    Sent from ********************* (********************************)

    Customer Answer

    Date: 04/10/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

    Business Response

    Date: 06/05/2023


    I have sent your deposit back to you last Friday the 2nd of June. I have reviewed the contract/ emails pertaining to the project that we were supposed to complete by the date on the contract. How ever we were not on schedule to start your project until 2 days after the date that we were to be finished by. This I apologize for. Just like all other companies. Skilled tradesmen are hard to find to work.
    I should if had just returned the deposit up front after the point of being late. Sorry for the inconvenience. Thanks *****

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.     

      YES **** DID DO A LOT OF LINE WORK .THIS SUMMER. THEY STAYED IN THERE EASMENT . AT MY PLACE. 

     SO YOUR CREWS AND SUBS , NOW  KNOW WHERE NOT TO DRIVE. WE SHOULD BE GOOD. 

     IF WE ARE ALL GOOD, YOU CAN HAVE THIS COMPLAINT REMOVED

     ALL I WAS AFTER IS NOT TO HAVE RUTS TO FIX . WHEN MOWING GRASS AND HITTING RUTS ,SOMETIMES HURT.

     THAT PART OF YARD STAYS SOFT A LONG TIME AFTER RAINS. 

    TAKE CARE

     

    Business Response

    Date: 08/05/2022

    We are working next door on a major remodel job. When this was first brought to our attention, that we do not use the neighbors property to access the job, site the homeowner showed our crew, the subcontractors and the business owner where the property line is located. At that time we were not on the neighbors property. We will remind all workers to be mindful of where the property line is located so there is no confusion whos property they are diving on and parking on. There has been other work being done on this road all summer long by the utility company. If there were ruts left in his yard by our company's workers we were never notified at the time. 

Springer Construction, Inc. is NOT a BBB Accredited Business.

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