Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Springer Construction was contracted to build an addition onto our home with a crawl space that was completed in February of 23. We discovered black mold growing in the crawl space December 11th, 23 and contacted Springer Construction immediately. We detailed the mold issue, the potential health concerns, and the urgency in which it needed addressed..The black mold growth was caused by many factors including, but not limited to, inadequate and improperly installed vapor barrier, Kraft faced baton insulation, and spotty and nearly non-existence spray foam. ******* code states, vapor barrier should extend up the crawl space walls a minimum of 6 inches and seams should overlap 6 inches and both must be taped or sealed, which none of the above was done. We hired a mold remediation company to inspect the crawl space. Their assessment was as follows: 1) The vapor barrier was improperly installed, unsealed, and inadequate (2 mil instead of the recommended 6 mil). 2) Kraft faced insulation on the underneath of the floor draws and retains moisture, encouraging mold grow and is not recommended in vented crawl spaces. 3) Closed cell spray foam insulation should be a minimum of 1/2 inch thick and needs to meet code requirements for the * rating.When we contacted Mr. ******************** regarding the black mold issue, he said it wasn't his problem and claimed the mold was caused by the crawl space being insulated so well. After viewing the pictures, he agreed to respray the crawl space, covering, not remediating, the black mold and then reinstalling the mold infested insulation. unless we supplied new. ******************** has given several reasons why they haven't been out and as of today, January 23, **** our crawl space issues have not been resolved.

  Customer Answer

  Date: 01/25/2024

   I am rejecting this response because: I believe the cost for the mold remediation, to install the proper vapor barrier and to respray the space will cost considerably more than the $1500.00, especially since the crawl space was not dug to the depth of ********************** the minimum code depth of 18.

  Perhaps if the vapor barrier and gravel would have been installed before the subfloor was, instead of having to come back and cut holes in the subfloor to gain access, we might not have this issue.

  You Mr. ******************** are the one who verbally abused, yelled, and threatened us. You were the one that said we were not allowed to talk or watch your employees as they worked on our house.  I did not have one issue with your employees, the issue was with you and your denigrating attitude.  We can air this here if you would like and discuss the inspection failures, the construction errors, etc.. or we can work to resolve the mold issue at hand and go our separate ways.  
  

  As I stated earlier, the professional we talked to deals with mold issues like these on a daily basis and has no reason to mislead us or inform us or exaggerate the poor workmanship that created this mold issue.
  

  We would like to get an estimate before and see what is fair before we agree to a nominal settlement.

   

  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on march 2022 hired Springer construction to put new front door in , back patio door , new vinyl soffit and facia around the hole house , put 220 line in garage for heater .. so the front door leaks air and snow in it ,was put in wrong not striate at all ,didn't seal around door at all , back door was the wrong size about 6" shorter they put in anyway. the facia and soffit was put over rotten wood ,was spots to replace all charged me in materials for it all ,didnt install new facia on but very little about a third of facia was put up . didn't take gutters off like was spots to just stuffed facia up behind it was the only new facia they used , but i paid for new all way around house . now *** still waiting on front door to be fixed , had to argue with about 220 plug they put wrong one up . pained someone else to fix that . no one will touch front door because its new . it need new frame on it was put in twice because first person put in wrong and the second person did to ,drilled dead bolt hole way to big and frame is all tweaked ....

  Business Response

  Date: 02/24/2023

  ********************* has been contacted and repairs are scheduled to be done. 

  Customer Answer

  Date: 02/27/2023

   I am rejecting this response because:
  he came out said he would take care of the problems yes,,,, be 2 weeks today think so *** staying neutral till i see don't put too much in his word. hope he does so wont haft to go to lawyer so **** we see ..  
  
  

  Customer Answer

  Date: 03/03/2023

  Mr. ******************** , You was out 3weeks ago and said you would be out to put up facia and fix or put new frame in door . I been waiting very patient for this work to get done . I called you and one reason or another you give me . So i wont call you no more , you say you want me gone and never hear my name again so come out finish so we both can move on .. Thanks *********************

  Business Response

  Date: 03/10/2023

  ***************** is on our service list. 

  Customer Answer

  Date: 03/10/2023

   I am rejecting this response because:
  hes been saying this since January , said it last time when we sent him a message to and still nothing ...
  
  

  Business Response

  Date: 03/13/2023

  I apologize that we cant get to ********************** repairs as quickly as he would like, however we will be completing them. 

  Customer Answer

  Date: 03/13/2023

   I am rejecting this response because:
  iam going to keep this open to done for legal reason if i need to go that way , filed a complaint with Attorney General to ... 
  
  

  Business Response

  Date: 04/07/2023

  From: ********************************** <**********************************> 
  Sent: Friday, April 7, 2023 9:43 AM
  To: Info@ mailbox <***********************************************>
  Subject: Message from BBB.org
  
  Complaint # ******** - ********************* service work has been completed. I have copied the emails between him and ***** showing work is complete, no warranty is implied or offered, and work outside the scope of the contract was provided at no charge. From: Hot rod **** ******* Sent: Wednesday, March 29, 2023 9:12 AM To: ***** Springer Subject: Re: Start OK, when this is done I will drop everything and you will never here from me again. Thank *** On Wed, Mar 29, 2023, 8:58 AM ***** Springer wrote: ***. On Friday morning around 8:30 I am going to send ******* and another guy down to service the door. However due to the weather that is supposed to be here with 84% rain. On Monday, the 3rd. I will send down my other guys to remove the gutters and wrap with White aluminum the front and sides only. This will be ready for gutter installation on your own. As a note I will need for you to acknowledge this email as We are going to do the work on removing the gutters on the front and then wrap the same and side of your home with White aluminum. No Gutters installed after wrap. Please acknowledge that this work is to be done at no cost to you and that the gutter removal / fascia install was not on the contract and that you are receiving these two items Free Of Charge. No warranty included on the fascia install. Removed gutters will remain on site after removal. Please acknowledge this email.. Sorry to push the timeline back for the removal of the gutters and install of the fascia due to the weather. But will be there on 4-3. Thanks 
  Sent from ********************* (********************************)
  

  
  

  Customer Answer

  Date: 04/10/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Springer Const. for a home remodeling project. The contract said the work would be done in 8 to 12 weeks. At 12 weeks we were told it would be a few more weeks. We were told via text message which we can produce, that if we wanted out of contract Springer would refund our money. Springer sent a check to us minus $800.00. We complained and ***** said we broke the contract and he didn't have to give us anything. The contract is worded in small print it has to be cancelled in 3 days and if we take him to court we have to pay all legal fees. Our comlaint is he is the one that offered us out of the contract and we had no idea that a penalty was involved.

  Business Response

  Date: 06/05/2023

  
  I have sent your deposit back to you last Friday the 2nd of June. I have reviewed the contract/ emails pertaining to the project that we were supposed to complete by the date on the contract. How ever we were not on schedule to start your project until 2 days after the date that we were to be finished by. This I apologize for. Just like all other companies. Skilled tradesmen are hard to find to work.
  I should if had just returned the deposit up front after the point of being late. Sorry for the inconvenience. Thanks *****
  

  Customer Answer

  Date: 06/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.