Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them the 1st occurrence was I requested the ** be repaired before I purchased it , they said they would so a day or two later I picked up ** worked approx 20 days went out I called them them they said they replaced compressor took to one shop to get freon NO they said something else was wrong took to my mechiac told him not compressor the car Lot just replaced so for 2 days he's checking all else come to find out it was it was never replaced so that cost me more . then now I went to get winterized and when purchased I was told new struts new brakes it had new struts but they were put on wrong , and were wrong struts , bolts were missing engine had been replaced and put back in and bolts not lined up so car was pulling it was a mess and these things couldn't be seen unless the car was pulled apart

  Business Response

  Date: 10/29/2024

  To whom it may concern,
  A customer who purchased a 2016 **** Explorer from Cortezanos Auto Sales LLC on May 21, 2024, recently filed a complaint. At the time of sale, we provided all necessary paperwork, including a Bill of Sale, ST-108 Form, As-Is Condition form, and temporary plates. Both the Bill of Sale and As-Is form confirm that the vehicle was sold as-is, with no warranty, and that the buyer understood these terms after test-driving and inspecting the vehicle.
  Each used vehicle at our dealership undergoes an inspection and servicing to ensure it is in good condition. On August 7, 2024, the customer texted to inquire about additional SUVs, showing no current issues with her vehicle. She later asked if she could trade in the Explorer, and I explained that we do not accept trade-ins. She responded, ok.
  On October 11, 2024, the customer informed me that she had spent $1,200 on tires, brakes, and rotors and that her mechanic could not complete a wheel alignment. I reminded her that she had tested the vehicle, which did not have alignment issues at the time of sale. Now, five months later, she claimed the vehicle was swaying side-to-side. Although I offered to examine it, she threatened legal action, intended to contact the Better Business Bureau, and accused our staff of incompetence.
  As a dealership, we cannot control a vehicle's handling after sale or any potential damage from subsequent use. We pride ourselves on a fair and transparent process, encouraging buyers to involve their mechanics in the pre-purchase inspection.
  Sincerely,
  Cortezanos Auto Sales LLC
  

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a car from this dealership for $**** dollars, the dealer stated this car had a clean title no accidents and was in mint condition and trying to negotiate would be unfair due to the price of the car already being slightly under retail value. It was a 2016 ************, I took it to a body shop and they stated it had been in an accident and has over $4000 in damages that need repaired "a broken radiator, fog lights, front bumper, front grille" and the only thing he told me was the grille was broken, we specifically asked him if the car was in an accident and he stated no and said the grilles only broken because work they did at their shop. I've had the car 2 weeks as of February 10th, I tried to contact him about a refund and he blocked me. All I want is a refund the car has been driven less than 100 miles but this dealership needs to be shutdown or the owners punished, selling lemons and lying about it is illegal and no way should have to spends **** dollars on a lemon due to a liar.