Business ProfileforPolar King International, Inc.

I purchased a brand new refrigerated trailed from Polar King in October of 2020. The compressor on the unit was not initially installed correctly and failed. In October of 2021, under warranty, Polar King arranged for a local service provider to replace the unit. The local service provide did not install the correct compressor. We assume they installed the one sent from Polar King, but we have no way of verifying this, as Polar King arranged the repair/replacement. Additionally, the wrong compressor was incorrectly installed. Now, less than a year after the replacement. The compressor has failed again. We have contacted Polar King and requested that they stand behind their product. They sent the replacement compressor and selected the service provider. Polar King has not taken care of their customer. They refuse to replace the failed compressor or even offer a replacement at a discounted rate, insisting that we must pay full retail if we want to replace the compressor that has failed due to their lack of diligence. At this point, we feel we have been sold a lemon. Polar King should stand behind their products and fully replace the failed compressor/refrigeration unit. At this point, we will take full responsibility for the instillation, as we are not confident in the service provider choices Polar King has made.