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Business Profile

Property Management

Lilac Property Management LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a home through Lilac Property Management LLC in **** 2023 at ************************************************************. Rent was $1475. per month. Gave them 1475 security deposit. Moved in mid month so they charged partial month for **** and monthly after that. I purchased a home in October and informed them of intent to break the lease. They had me turn in the keys and said I should contact them if I needed to get in. I paid November, December and January rent and continued to pay all utilities. They notified me on January 23 2024 that they had rented the house and would terminate the lease that day. I had to repeatedly contact them for my security and pro rated rent to be refunded. They finally refunded the security deposit ( check dated 2/12/24). I contacted them several more times to request my pro rated rent refund. They say they will but I still havent received it.

Lilac Property Management LLC is NOT a BBB Accredited Business.

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