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Business Profile

Plumber

Roto-Rooter Plumbers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Roto-Rooter Plumbers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter Plumbers has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When we moved into our house about 2 months ago, we noticed that the upstairs sink gurgled when the toilet was flushed and also had some odors at times. I called Roto Rooter to come out and fix the issue. They arrived and took some info and said the "sewer line needed flushed/cleaned out." They "cleaned" out the sewer line outside and after said the line was actually really clean and they would need to go back to the office to get their camera because they didn't bring it to diagnose further. They charged $280 for the clean out of the line that wasn't the issue and another $280 to go back to the office and get their camera to come back out which made no sense. They came back and used the camera and couldn't figure out the issue, which seemed very incompetent. They said the issue was likely from the roof vent being blocked but the guy said he was afraid to get on the roof. They then sent out a different crew about a week or so later and said the vent pipe was blocked and needed "hydro jetted." They said this would fix the issue and charged me an additional $720 to hydro jet the vent. The guys did this and still didn't fix the issue. They then told me that they would need to tear into my drywall and have the vent pipe either repaired on replaced which would be thousands more. The crew said they would be getting back with me on a quote and never did. The company seems to be only interested in price gouging me on issues I don't understand.I have now spent almost $1300 to fix an issue that should've been fixed when the first crew came out and still the issue isn't fixed. This is ridiculous and negligence.

      Customer Answer

      Date: 05/10/2023

      From: *********************** <*********************> 
      Sent: Wednesday, May 10, 2023 3:09 PM
      To: ************************* <***************************************************>
      Subject: Fw: ********

      Hello,


      I am writing to let you know the business, Roto Rooter, contacted me outside of the BBB complaint and took care of my issue. With this I would like to positively close the complaint ********.


      Thank you,
      ***********************

    Roto-Rooter Plumbers is NOT a BBB Accredited Business.

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