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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    We have had to have our vehicle repaired so we could continue to get to work this entire week. There has been no  Communication from the company. We left voicemails with no response. No sense of urgency on their part. I would like to know how the company is going to remedy this entire situation?!  The lack of customer service is concerning. 
    VIN # *****************

    Business Response

    Date: 06/23/2025

    Hello, 

    I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

    Business Response

    Date: 07/01/2025

    Hello, 

    Thank you for sending the **** I was able to find that invoice. The shop that you visited at ******************************************************************************* is a Franchise location meaning it is privately owned and operated. This shop will handle all service failures themselves. I have asked the BBB team to send this complaint to that team so they can address this service issue and help come to a resolution. 

    Customer Answer

    Date: 07/02/2025

    6/22/2025 Came in for an oil change.They said that we had a last chance plug in. We knew that wasnt true because our mechanic would have told us and we would have fixed it. Then they told us that the plug was stripped and they couldnt get another plug in, so they were going to put another last chance plug in. They offered to send us home in an ***** have it towed, and to fix any repairs. Then they called a manager from a different store. The manager told us he was able to put a new plug in and everything was ok. Expect for the fact that there was oil all over the car. He was unwilling to put it in writing that they took out the last chance plug and werent suppose to even though they admitted they werent suppose to take it out. We asked to see the original plug and they had chucked it in the grass by the trash and it couldnt be found. They asked us to leave without any proof of conversation or that we even had an issue. He even admitted that the person who pulled the plug wasnt suppose to pull it and he had only been employed for 2 weeks. We have left a voicemail with customer service and we are to hear back from the district manager ******. We asked for his work number and was told no and we were asked to leave. We ended up calling the police and filing a police report to have some sort of documentation.

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in for an oil change in ******************. The oil filter was not installed properly and it came out during driving ruining the motor entirely. They have committed to replacing the motor and repairing the car. I have received no updates on the estimated time of completion of these tasks and the company has not responded to my messages. I was promised they would make this right. I have spoken with both **** (shop manager) and ***** (his boss)

Take 5 Oil Change is NOT a BBB Accredited Business.

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