Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, 6/12/25 I had problems with my vehicle. The service center I purchased the vehicle from said to contact Glenbrook Hyundai (GH) for service. GH ordered a truck to p/u my Hyundai Tucscon. I received a text from ******** @ GH stating they had the vehicle and would review. On 6/19 he confirmed the transmission needed replaced and it was covered under my extended warranty. 6/25 I received a call from ****** @ GH telling me he stopped the service as he needed to get confirmation how this would be paid for. He said that it wasn't 100% covered by warranty because they put a new transmission in my vehicle. The warranty process was supposed to supply the replacement transmission and they did not follow the process nor discuss with me if it was preferred to have the warranty replacement verses a new transmission. GH chose to put in a new transmission without discussing the terms and conditions of the situation. My discussion with ****** was quite immature as I asked questions and he said they would just put the old transmission back in the vehicle for me to figure out what I needed to do. At that point the vehicle was already repaired and in final stages of testing for me to pick up. My response was that I understand what has taken place and also expected my warranty may have a deductible but didn't get that type of response or confirmation from ******. It was only that there was a balance due of $1223.75. I texted 6/26 letting them know I would be in to pick up the vehicle and in my text included a request for GH to share the cost of the balance due since they chose to put in the new transmission instead of following the extended warranty protocol. Per ******** text response the answer was no they would not do that. Images of the texts are included with this complaint.

  

  Business Response

  Date: 07/09/2025

   Glenbrook Hyundai and ****** apologize and acknowledge that we failed to originally communicate that a new transmission was being placed in the vehicle. The service advisor that was involved with the repair failed to confirm the warranty coverages prior to doing so. Upon learning of what the service contract company was willing to cover, it became obvious that the service contract purchased from another party did not cover the same items that our standard service contract would cover. As such, ****** got involved and reached out to Ms. ******** The offer to place the old transmission back in the vehicle was to return the vehicle to the condition it was brought in. Unfortunately, due to the service contract not covering the replacement it was an attempt to undo the poor communication. At the time of the communication, the original had been removed, but the new one had not yet been installed. Based on these explanations, Ms. ******* gave the approval to proceed with the new transmission and was made aware and authorized the additional charges. 

  Again, we apologize for the original failure to communicate, but this ultimately was the best solution for Ms. ******* as the coverage of the service contract would not have resulting in the vehicle being in good running condition.

  We certainly appreciate the opportunity to serve Ms. ******** but we are not willing to share in the cost because the new transmission and the additional cost to Ms. ******* was explained and approved prior to completion.

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/2024 I purchased a Hyundai palisade Glenbrook Hyundai committed to provide a working vehicle that had two owners.The length of time that it took to get the vehicle repaired was unreasonable. The vehicle was returned once in September, once in October, once in November and December for the same repair. On December 31st until present day the vehicle is still out of my possession. On February 5, 2025 they gave me a phone call stating that they had a piece for the work that had needed to be done on the vehicle. They stated that they had a company that would be able to fix the vehicle. Before they found a company to fix the vehicle, they were going to send me my vehicle back the same way that it went in. Meaning my vehicle would have been sitting for two months with no work done.Before that phone call, in January they were having a problem with calibrating the vehicle and didnt know how to fix the vehicle. After the vehicle has been in their possession for two months the parts are supposed to be shipped to *************** and I should be able to get my vehicle back within two weeks. I still have to make car payments on my vehicle, so to have a loaner car that isnt the same size of what I am paying is ridiculous. This is a multi million dollar company and it took well over two months to be able to come up with a solution to the problem. My car isnt brand new so I didnt qualify for the lemon law. I believe I was sold a vehicle that they knew had malfunctions, they just didnt think that the malfunctions would occur in such an early stage of me having the car. I am very disappointed with the way that this situation was handled, as well as the lack of communication that was given amongst the employees.

  

  Business Response

  Date: 02/17/2025

  We have been working to resolve Mr. ******** vehicle issues for sometime now. Unfortunately, we have run into many obstacles with the instrument cluster for Mr. ******** vehicle. We have contacted the manufacturer without much luck on solutions. We certainly agree with Mr. ****** that this is frustrating that the manufacturer cannot provide resolution to this issue, but we continue to work to solve the problem. Currently, the cluster is in ********* and we have been told that the necessary parts/reprogramming are available to fix the vehicle. We will continue to update Mr. ****** from time to time as we have updates, but we are at the mercy of the information we receive from Hyundai Motor America. As of now, we hope to have the cluster back by the end of this week.

  We apologize for the inconvenience of having a smaller loaner vehicle and will continue to work diligently to resolve this matter and get Mr. ****** back in his vehicle.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2024, I visited the dealership with my brother, who has automotive knowledge. My brother pointed out issues and missing parts to ***********************, but ****** dismissed my brother's observations, claiming he was lying. A belt was cut with visible rubber material being flung onto the engine block, proof showing that the belt damage happened on the new motor. ****** insisted he had informed me of the need for its replacement, which he hadn't. He said I spoke with you and told you. I said you are correct we spoke and I asked you to text me exactly what needed changed. He claimed to have sent a text message stating that both belts needed replaced, but the message only mentioned the main "belt" not the secondary smaller/thinner stretch fit belt. When I told ****** the bottom cover was missing he said no it was like that. As I tried to clarify, my frustration grew, and I did raise my voice.While still at the dealership my brother witnessed them cutting the bolt half way down the threads and called them out on it. My brother pointed out that ****** wasn't present during this action, suggesting he might not have been aware of his team's mistake. They eventually put whichever bolt they could find because they didnt have the specific one in stock and said now its holding and called it a day. At this point, overwhelmed by ******'s demeanour. When I asked for copies of paperwork he asked if my brother had taken pictures of the paperwork. My brother said no. ****** then went into the copy room and my brother followed after having an uneasy feeling about his question. My brother then asked to see the paperwork again. When ****** handed him the paperwork my brother said to him, convenient how what we just talked about is now on the paperwork ****** didnt respond to the remark my brother made.(I left an online review and would like to share it all but this box doesn't allow more then 2000 characters, so I have attached that into the upload along with pictures.

  

  Business Response

  Date: 08/05/2024

  Good afternoon, 

  Please see the attachment for our response.

  Customer Answer

  Date: 08/09/2024

   I am rejecting this response because:
  I have had the serpentine belt replaced myself. ****** charged me I believe he said his fee would be $65 or $69 and he would waive the labor fee. I went to ******** Auto Parts and purchased the exact belt needed for my vehicle and the cost was $34.98. Nuts and bolts are loose and those need tightened. The turbo return line is kinked and I have only taken my vehicle to get worked on the engine there. ******'s team also made sure to cut a bolt down and then force it into place. ****** did not know that the mechanic was doing this according to him. When my brother asked for a new bolt ******'s words were exactly, would it make you feel better if I recoiled it? I have not been pleased with service there nor have I been pleased with the treatment that ****** has provided. I do not know him personally just from the dealership and he is a very dishonest person. He altered the paperwork and he asked my brother if we had taken pictured of the papers. We said no. We asked for copies and ****** went to make copies we followed because once again we lost trust. The paper in question for clarification ****** actually tried not to copy it for us. 

  I am not asking for much I am just asking for the right thing here. Anything that my brother had pointed out ****** said was missing already or it was like that or it was my fault. He is very hostile and the worst thing is that everyone continues to take his word against mine. Corporate and the dealership itself refuse to see anything from the customers stand point. I am not a liar and I have worked very hard to pay off my vehicle so the accusation of me going and tampering to ruin it just well was unkind and uncalled for.  My question here is, why would I lift up the hood of my car and mess with things in?  I know nothing about cars and I made sure to get a second opinion who is my brother because of the experience he has. 

  
  

  

  Business Response

  Date: 08/22/2024

  Please see attached

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle 5 months ago and never received a title to my car making it impossible to get plates or tags on my vehicle which was not my fault it had absolutely nothing to do with me I was in contact with the dealership about this for weeks and nothing was resolved I have been paying on an almost ****** dollar vehicle for 5 months that they recommended me driving illegally in the state of **** without plates or tags until the issue was resolved which means after my 30 day tags expired Ive hardly been able to use my vehicle and if I have it was with chance of being in legal trouble due to me driving with a expired dealership tag I feel as if I should be reimbursed for the last 5 months I have not been able to drive my new vehicle because of a issue that was not my doing .

  

  Business Response

  Date: 05/16/2024

  Good morning, 

  We apologize for the challenges that ********************** has experienced in obtaining her title for the Hyundai she purchased. We have attached a copy of the **** tracking information showing that the title was mailed on January 6, 2024. The **** attempted to deliver the package on 1/8/24. According to the **** tracking information, notice was left for ********************** indicating that the package needed to be claimed. The **** informed Glenbrook Hyundai on 4/16/24 that the package would be sent back to Glenbrook Hyundai as the package was still unclaimed. We have not received the package back and have contacted the **** on multiple occasions with little success.

  Due to these challenges, we applies for a duplicate MSO (new vehicle title information) and it will be sent to Ms. ******************** sent ********************** the title work in a timely fashion and unfortunately there were delivery challenges. 

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date was May 23rd, 2023. 2023 Genesis *** was the vehicle purchased. At the time of purchase I was informed of valet maintenance, warranties, etc. A little over a month later, I went to schedule a service appointment for a tire stem to be replaced, the service advisor informed me that they are no longer a Genesis ******* and none of the maintenance or warranties will be covered with this dealership any longer. The closest dealership is an hour and 27 minutes away. The dealership knew at the time of purchase they were losing ******** it should have been explained that once that happened none of the benefits were going to apply to me.

  

  Business Response

  Date: 09/18/2023

  Unfortunately, We did not know we were losing the ability to service ******* vehicles under warranty at the time of ********************** purchase. It was a situation that was out of the hands of the dealership. 

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, Feb 13, 23. spoke to *************** on the phone regarding a potential vehicle to purchase. The vehicle was online priced at $35,900 and you reviewed it online as well as *** called me & discussed and reiterated the price of $35,900 he sent via email the sticker and vehicle information. I gave him my credit card and $1000 to hold the vehicle as I was out of town traveling and could not get back until Wednesday. I had spoken to my bank with pre-approval for $35,900 plus tax - $1000 I put down. The bank VIN # and was approved I just wanted to drive to make sure. I have an email with confirmation of *** processing down payment for sale of the vehicle that I will upload below to supporting documents.Tuesday, Feb 14, I receive a call from **** the sales manager saying that the pricing was incorrect online and they would be adjusting it to $44,000 - I told **** that I already had a deal for $35,900 and cannot help that they typed in wrong a price online and would need to honor it. The dealership of course corrected the price online - took down, updated? But *** the salesman knows Wednesday, Feb 15 I drive from ******** to ************* dealership, an hour each way to drive the vehicle and discuss what the sales manager **** had phoned me about Tuesday. I drove the car and it was great, just what I had read about online & discussed with *** on Monday. *** meets me after I drove the car with a price now of $42,000 and I asked to speak to **** the sales manager who "refused" to come down and talk to me that the price was the price. Now I am 52 years old, bought numerous cars, 4 from this groups dealership. I had in writing the ********** was online, why would they not honor? I asked to speak to ******* was not available. I am inquiring with an attorney regarding my rights, however also seeking your help as time is of the essence as cars get bought and sold hourly. I would like to purchase this car as agreed upon price of $35,900 and desired resolution.

  

  Business Response

  Date: 02/27/2023

  As **************** indicated, there was an error made by Glenbrook Hyundai when uploading the vehicle information which resulting in incorrect pricing online for a brief period of time. In **************** complaint, he indicated that he wouldn't be able to come to the dealership until Wednesday. **************** also noted that ****, Sales Manager, contacted him on Tuesday to make him aware of the error. **** shared this information on Tuesday to prevent **************** from making an hour drive with bad information on the vehicle. According to ****, **************** seemed to understand this at the time it was communicated.

  
  When **************** arrived at the dealership on Wednesday,both *** and **** thought that **************** came to discuss the actual pricing that was communicated to him on the phone by ****, prior to his making a trip to the dealership.

  
  Unfortunately, when **************** was at the dealership, **** was dealing with a vehicle issue and by the time that he was available, **************** was ready to leave. According to ****, he would certainly have discussed the matter with **************** as he did the prior day when he called **************** without prompting.

  
  An error was made by clerical staff at the dealership and upon identifying the error, ****, on behalf of the dealership,immediately communicated the matter to **************** to prevent **************** from driving and hour.

  
  **************** shared the window sticker for the vehicle, as you will note, the **** was $52k. The $44k pricing that was corrected online actually reflected a sale of the vehicle below the dealerships cost.

  
  We certainly appreciate **************** business and apologize for the error that was made.

  Customer Answer

  Date: 02/27/2023

  I am rejecting this response because:  I appreciate the BBB in helping get a response from Glenbrook Hyundai and for Glenbrook to respond 10 days later.  As I said to **** on the phone Tuesday and to *** in person at the dealership Wednesday, it is the dealerships error.  The dealership is responsible for honoring the $35,900 price verbally agreed upon.  i spoke numerous times to sales rep *** and agreed on price and he took my credit card for down payment.  He sent the sticker and I had gotten bank involved the day I spoke to *** over the phone so I could buy vehicle.  

  I do not know how long the online price was listed at $35,900 I saw it and *** saw it that day and to say they called and said oh an error and not doing? Doesn't make sense when *** and I had verbally agreed to a price and I provided down payment. 

  It was after they tried to run my card they realized error- Glenbrook Hyundai needs to make right and when I asked for the ** to call me not once, not twice but 3 times and not received a call back?  

   I drove down there to talk in person to determine if they would reconsider and explain the situation.   It is clear from the response from Glenbrook Hyundai, ***** perception of the phone conversation and mine are different.  It is also clear that they are not willing to do anything further?  Not even a phone call from ** after leaving 3 messages.

   

  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car from the dealership in January. It looked clean and ran great during the test drive. I had a trusted mech check the car out and advised they didn't find anything mechanically wrong. Car did come with a CarFax that showed it was totaled. I had to first bring up the salvage title while talking with the salesperson and she went back and forth with me and "the banker"; I was able to get $800 knocked off cost but they snuck a warranty in there that added that cost plus more to the car. My complaint is that I found out months after the fact that the front bumper was broken and needed to be replaced. They doctored up the car to hold together long enough to sell. I've gone to a body shop and was told the cost of the repair will be about $1000. I left a 2-star (going to be 1-star soon) review on ****** and got a call from ***** their internet manager. He said this is normal procedure for them to sell a vehicle and then "tried" to contact a body shop they work with to see if they can help with the cost of repairs. After many voicemails and messages left, I get a call back from ***** 2 weeks later saying they couldn't do anything.I'm really upset at this dealership as they sold me a vehicle that was broken and now I have to pay an extra $1000 for something they covered up. I expect to have to change a battery, filters, or tires.. Normal wear and tear items. I was sold a broken vehicle and now am having to pay for something that wasn't made aware on their end. My experience with the company is that they're very dishonest and unprofessional. I'd like to file a complaint to at least see if the cover of the repairs can be covered.

  

  Business Response

  Date: 12/20/2022

  In **************' complaint, he clearly identified the fact that the vehicle ran well and looked good at the time of his purchase. ************** further pointed out that he had the vehicle inspected by an independent mechanic that he trusted. Furthermore, ************** was aware the vehicle was deemed a total loss. All of these items were acknowledged by ************** and all of these items occurred prior to **************' purchase of the vehicle. 

  As ************** stated, he left a 2 star review and was contacted by ****************, Internet Manager, to understand his concerns. In an effort to help potentially reduce the cost to Mr.  ********************** offered to contact a collision center that Glenbrook Hyundai works with. Unfortunately, ***** was then out for about 10 days with illness. Upon return, he checked with the body shop and found that ****************** estimate of $1,000 was less than the body that ***** contacted and informed ************** of the same.
  

  The vehicle that ************** purchased was traded in by a customer in December of 2021. ************** purchased the vehicle in January as he stated. The condition of the bumper was not "doctored up" by Glenbrook Hyundai in order to sell. The vehicle was damaged prior to being traded in - as was communicated to, and acknowledged, by **************. We are certainly sorry that ************** has experienced issues with the vehicle, but he purchased a used vehicle knowing it had been deemed a total loss. 

  We apologize that ************** feels as though his experience was dishonest and unprofessional. However, in his complaint he acknowledged that he was fully informed of the condition of the vehicle prior to taking delivery of it. 

   

  Customer Answer

  Date: 12/20/2022

   I am rejecting this response because:
  
  

  I still believe the dealership is too dishonest about this purchase went above and beyond to hide the broken bumper of this car, leaving the cost to me. It was confirmed by the ***** that Glenbrook Hyundai will perform such work on vehicles to sell them, this is normal for them. The bumper is in fact broken and there are pins in it where someone worked to cover that up; I have pictures to prove this. I purchased the car "as is" and took it to a mechanic to look for mechanical issues as there were no discernable issues with the body of the vehicle at the time. If it were apparent that the bumper was damaged, then it would have been easily noticeable. 

  The dealership didn't want to openly admit the car had a salvage title; when I brought that up they added a warranty to cover that cost. The dealership doctored up that bumper to sell the vehicle leaving the cost of the repairs to the consumer. These actions alone make me feel this dealership isn't as forthcoming with their used cars and they're a bait and switch scheme to get them off the lot. I'm concerned there are more consumers who will be mislead into purchasing broken vehicles and left with more costs than they originally agreed to. I understand I purchased a car on a salvage title but I don't feel this should alleviate the seller from misrepresenting known defects/issues. 

  
  

  

  Business Response

  Date: 01/16/2023

  We understand that ************** doesnt agree with our initial response to his complaint, but his concerns were addressed in that response.************** was aware of the vehicle having been deemed a total loss prior to taking delivery of the vehicle.

  
  *********** Speak explained that it was customary for Glenbrook Hyundai to perform work on vehicles to make them ready for sale. This was a general statement about the company performing inspections and making certain mechanical repairs as deemed necessary.

  
  While ************** continues to believe that the companys represents were dishonest, that is not consistent with the facts of this situation. ************** acknowledged in his initial complaint that he was aware of the title issues and the prior accident information prior to purchasing the vehicle.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2011 Hyundai ****** that I have serviced at Glenbrook for 4 years. I brought it in because I smelled gas after filling the tank. I was told I needed a catalytic converter and spent over $3,000.00 repairing the problem. less than 2 weeks later, again after filling the tank I smelled gas. I was told my gas tank needing replacing and I communicated my concern but had to spend $1500.00 to replace the tank and the gas filler neck. Again, I filled my gas tank and again my car is literally leaking gas! I need help. I was too far from home to safely get the car back to the dealer and I am concerned that ******* + later, I still have the problem that I originally brought the car in for.

  

  Business Response

  Date: 12/13/2022

  ***********************, Service Manager, has contacted ************** directly and will communicate with ************** to address his concerns.

  Customer Answer

  Date: 01/04/2023

  I am glad to give you a positive update on the case mentioned in your last letter.  I additionally made contact with the Hyundai Corporation and apprised them of the situation with my car & repairs. They were aware of the involvement of the BBB, and they worked along with Glenbrook Hyundai and brought this matter to a positive resolution.  Glenbrook Hyundai agreed to refund me *******, the gas tank and filler neck repair cost. Additionally, Glenbrook took care of the cost of the emergency repair that occurred, causing gas to leak from a broken fuel tank pump casing (approx. 950.00).  I am grateful for your help as well as the help of the Hyundai corporation and Glenbrook Hyundai's response and the resolve of this matter. 

   

  Thank you so much!

   

  Sincerely, 

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has refused multiple requests to stop sending me mail, promotional items, and requests to trade in a vehicle I no longer own. At this point it's harassment and it needs to stop. The company sold me a car in 2016 that fell under an existing Class Action Lawsuit against Hyundai and the company continued telling me my car was "operating as intended" even though it was clearly experiencing issues related to the suit and it nearly caused an accident on more than one occasion, including once on the interstate surrounded by semis. I traded the vehicle in back in 2020 and will never return to this dealer or purchase another product from Hyundai so there is no reason for them to have my name in their database or continue mailing me items as a potential customer. I want my name deleted from their files and I don't want to receive any correspondence from the company or any of its employees. If this complaint does not work I will contact the ****

  

  Business Response

  Date: 08/26/2022

  Glenbrook Hyundai will notate **************** customer profile to discontinue further contact. We will also contact the mailing company that is utilized and request that the purge his name from future lists that are pulled from public records. In the event that his name is missed in the future, please accept our apologies.

  Customer Answer

  Date: 08/26/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.