Complaints

This profile includes complaints for Fort Wayne Kia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fort Wayne Kia

  910 Avenue of Autos Fort Wayne, IN 46804-1181

• 

  Fort Wayne Kia

  1112 Avenue of Autos Fort Wayne, IN 46804-1168

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** in to purchase car based on lenders pre-approval and internet advertised price. When financing came around they played switch-aroo with the lenders and the paperwork and tacked on stuff to the loan that was not required by the lender, stuff i did not want, need or agree too and did not provide me with the printed documents to review until they were ushering me out the door.

  Customer Answer

  Date: 04/21/2025

  I was able to work with the dealership to resolve issue i wish to withdraw or close out my complaint. Thank if you have any more questions you can reply to this email or call me back

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After only having ****** miles on my wife's vehicle, she has been having transmission issues. After having it taken in to see what the issue was nothing was found. I let them know that I was not satisfied with this answer because my wife has issues with it every time she drives it, but somehow, they found nothing. When I raised my voice about not being happy, one of the employees said it wasn't his problem. After some words were exchanged, I started to leave. The employee followed me outside and got in my face, and then shoved me as hard as he could!! I had back surgery back in May, and it didn't work, so when I was pushed, I felt something pop. When he shoved me, he also pushed up into my neck. I was in pain, so I went to the emergency room, and they found a bulging disc that wasn't there when I had a scan 2 months ago. They can't say for certain that he caused it, but they said he definitely made it worse if it was already there. This assault happened while my kids and wife were in the car. They saw the whole thing outside, and my children were traumatized. My daughter was sobbing hysterically, and she was afraid for my life!! We made the mistake of leaving to get my daughter out of that situation because she was having a panic attack. We had talked to someone higher up who called his boss and said they would call us. They called the next day, and when I said I went to the emergency room, they said that in the video, it didn't look like I was shoved that hard!! HR just apologized and said they were sending it higher up. This happened on 11/19/2024, and we still haven't heard a word. I filed a police report, but they said that Fort Wayne prosecutors probably won't do anything if we press charges. I have never in my life been treated like this by a business!!

  Business Response

  Date: 12/07/2024

  We have been in contact with ***** regarding this issue to find resolution.  At his point he is asking for no further contact from the dealer as he considers his available options. 

  Customer Answer

  Date: 12/07/2024

   I am rejecting this response because:
  
  Their insurance contacted me and said they are doing an investigation. I will not be satisfied with closing the case out until I hear back and am taken care of. Their insurance instructed me to not talk to them (Fort Wayne Kia), and that is where we are at. 

• Initial Complaint

  Date:06/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 *** ******** from Fort Wayne KIA Thanksgiving weekend of 2023 and eveything went pretty well except for the clean-up/prep which was pretty bad -- the salesman even conceded this fact. One trip through ****'s Car Wash took care of the problem.One evening shortly after the purchase, while my wife and I were watching TV, we watched a *** ******** commercial which closed with an annuncement that there was a $1,000.00 rebate which we were not aware of.I contacted ********************* at FW *** via a text message and inquired about the rebate to which he responded, "Im sorry, I will have to look into this. on the surface, ist (sic) appears to be an overseight on our part, however I will have to confirm. Do you have the registration for the trade in? I will need this to confirm. Thanks, ****" I did communicate back an forth with **************** following the intitial contact with much of the conversation looking pretty positive on my behalf, especially when **************** asked me to provide him with the registration of our trade-in which, apparently, *** required for this specific rebate offer. **************** even provided me with his email address to send the document to him. At one point, I received the following text message from ****************: "it is processing, looks like everthing will work, thank you, Herb."I received additional text messages from ****************, at my prompt, mainly asking him what the status of the rebate submission was. Some of the text messages contradicted others. As of this filing of this BBB complaint, June 6, 2024, I have not received the rebate. As of May 20, 2024 I have not heard from ****************.I think there was some disingenuous discussion on ******************** part and some intentional manipulation on FW ***'s part to conceal the rebate in order to become the benefciary and recipient of a rebate that was intended for the buyer.

  Business Response

  Date: 06/18/2024

  We reviewed the process and submission of the rebate, which was submitted after the deal was completed.  This process does take longer as usually the rebates are instant and included in the deal.  I am happy to say as of today June 18th, we were able to complete rebate the process. I have confirmation a check for the rebate has been cut and is being mailed out to the customer today. He should receive it this week.  If there are any further inquires regarding this feel free to reach out to me at ************.  Thanks

  Customer Answer

  Date: 06/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/21/2024 198. 95 They committed to provide an oil change which I originally set the appointment for They completed a service I didn't authorize on my vehicle I have been in contact and they said they can't do anything due to the car being off the lot and the service being completed. They have not tried to resolve problem.Customer #****** Receipt #*********** ************ completed a fuel injection flush that I didn't authorize. They called me after the service was done to let me know my car was finished. I was confused with the charges and called back to have them explained. The person who dropped my car off did not have any knowledge of the fuel injection flush, he was only notified about the alignment in which he declined.

  Business Response

  Date: 02/22/2024

  I received the complaint and reached out to the customer as she requested. Once I can review the process and the complaint with her, then I will review with our team to determine fair resolution.  

• Initial Complaint

  Date:11/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a 2018 ***** Silverado **** LT from them back in October. When we purchased the truck they gave us a 45 day plate, ok no problem well that 45 days had come. We told them we would pay it off within a couple days because we should be getting our insurance check from our truck I totaled on my way to work. So within a weel we had the money and sent it to them the entire balance. It took the dealership over 45 days to figure out my wife and I over paid them. Well a month goes by and i call them for 2 weeks straight and no one will answer me i leave a message for the loan manager named **** and still no call back. So to make a long story short i have had my truck sit in my driveway since the 45 days was up because it is illegal to drive. So i finally call and get to talk to **** and he tells me that we over paid them and he has to send the over paid amount back to us to send to the finance company ( after the temporary plate has expired). So my truck has been sitting in my driveway with expired plates for almost a month now because Fort Wayne Kia didn't want to do thier job.

  Business Response

  Date: 11/28/2023

  We have reached out to this customer regarding the confusion with the check he wrote us, the payment for the balance, and the overpayment. Ultimately there was a communication breakdown on this from how and when the vehicle was paid for.  Now that it is all clear on our end, we have called and communicated to the customer he will have all the paperwork required for his title work overnighted to him directly.  Again, we are very sorry for the over sight and we will get this correction expedited and resolved immediately. 

  Customer Answer

  Date: 11/29/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 ****************** from Fort Wayne Kia on 8/29/23. It is 11/7/23 and they still have not provided the paperwork to the *** so that we can have our Registration paperwork done. The temporary license plate they provided expired on 10/13/23 which has left us unable to legally drive the vehIcle. On top of this problem with registration Kia ******* that we have been paying for our loan is threatening to cancel the loan if they dont get the Title from them within ****** days of the purchase date. We have been in contact with *************** their **************** many times regarding this also have escalated this issue to the General Manager at ************. They have given us excuse after excuse mostly indicating its a hold up with their online third party administrators ******* - who we called at ************ and they say the hold up is not with them - it is with the dealership and they opened a case number and reached out to the title department at the dealership to ask them to follow up with us. The last thing the General Manager told us was that their electronic system said the paperwork was sent to the ***. However, since then the Michigan *** at ************ opt 2, opt 2 said, once again, they dont have it.

  Business Response

  Date: 11/18/2023

  We do apologize for the time it took to process the out of state title. The title work is complete, I did double check and it shows a ******** title has been issued.  Because we use a Michigan approved vendor, we don't usually have issues that take this amount of time to get resolved. We would send the paperwork in and they would ask for corrections, and we would redo it and send it back and they would reject it and time to get it back and fixed was weeks at a time.  Our goal is not to upset any customer after the fact because of titles, but we know the ball was dropped for this customer and we do sincerely apologize. 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in to service on 9/5/2023 for a transmission noise that a previous auto shop diagnosed that it was coming from transmission.. Being it was a 2021 kia ***** with only ****** miles, they suggested I take it to a KIA ********** to diagnose further.. This is where I took the car and to my surprise, they came back with it not being transmission but the front end alignment and tire balance.. From the start I was already not believing what they said as the noise just didn't make sense.. They swore that's all that was wrong with the car and charged me ******.. Just as I suspected, the noise was still there.. Same exact noise, same exact everything and nothing was changed... I honestly believe they didn't even do any work to the car and don't believe they test drove it after the work was done to verify it was fixed.. Not only that, on 7/7/2023 I took the car there for inspection with ****** miles which is only **** miles until this incident and there was no front end alignment issue.. I did not hit any pot holes or anything that would have cause issue with front end.. What this all boils down to is that im out ****** and having the same exact issue.. The mechanic before said it was a transmission issue and I watched him through a glass window as he inspected the car.. That is something you cant do at ***** I dont trust this ********** and now I will have travel either 60 miles to ********* or 75 to ****** to a KIA **********... Not happy!

  Business Response

  Date: 09/06/2023

  Im sorry that you are still having the same issue. If you would allow us to have a second look at it, I would encourage you to schedule an appointment which I can have you ride with our service manager and verify the noise you are hearing with him.  If we can verify an issue with the transmission and that our original diagnosis was incorrect, I of course would be happy to issue a full refund on the previous bill.  

  Customer Answer

  Date: 09/06/2023

   I am rejecting this response because: It should have done this after I explained the noise and should have been thorough the first time... Now I have to take the time and make another appointment and have the service technician listen to a noise that should have been detected in the first place... Not only did I bring a receipt from the other shop that I had diagnose it first stating it was coming from transmission.. They did not offer to have me ride with and have them hear the noise and instead dismissed my complaint.. I honestly, do not trust the service at this KIA ************ Like I stated originally, I had taken this car in for an inspection **** miles ago and everything was fine with tires, Alignment and so forth.. I cant believe that everything in **** miles was out.. I also remember them trying to sell me a cabin air filter and engine filter saying they needed changing when in fact I changed both item right after I bought the car.. This shows me they never even checked the condition of the filters..

   Im sorry, I just dont trust this dealership to do the right thing..
  
  

  
  

  Business Response

  Date: 09/14/2023

  I am not going to issue a refund unless we find there is an issue we missed with the transmission.  You brought the vehicle to us, we had a technician drive that vehicle for 20 minutes to try to verify any issues your mechanic stated were with the transmission.  We then put it on the lift and inspected the transmission case and other drive train components. We did not charge you any diagnoses fees for any of it. Our fee for diagnosing mechanical issues is typically $160.00.  We charged you zero diagnosing charges, and for less than we would have charged for diagnosing the issue we did the alignment and rebalancing of the tires.  We recommended replacing the tires if you want the noise to go away. We just started a buy 3 tires get 1 for a ***** sale, now might be a good time.  We also offer financing that is 0 interest for 6 months on any purchase over $350.00. We offer free tire rotations for the life of the tire as well with any purchase.

  Customer Answer

  Date: 09/14/2023

   I am rejecting this response because:Well,let me tell you that if he actually drove it for 20 minutes like you state than it would be clear its not tires!! I have a receipt from a local shop that can verify its not tires. The tread on the tires are still very, very good and if you took the time to see that before all of this I was there having the car inspected ******************************************************************** **** miles my tires are trash and the front end is so far out of alignment it makes this odd noise that other mechanic says is transmission.. I watched them inspect this like I said previously I told your advisor all of this and he swore that was the problem even though I knew better and drove off with the same issue I guarantee you guys did not diagnose my car properly and now you want me to buy tires that I dont need just to have the same issue again If this car was not under warranty I would never have brought it to this dealership.. You misdiagnose an issue and then expect your customer to jump threw hoops to bring it back and try to get it right 
  
  
  

• Initial Complaint

  Date:12/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction-10/8/2022 Hi, my name is *******************. I live in ******, ********, and I recently purchased a vehicle from Fort Wayne Kia in *******. The dealer issued a 45 day temporary tag until I could get my paperwork to register the vehicle in ********. However, it has been 35 days since the temporary tag expired and the dealer still, has not sent the title paperwork to get the car registered in ********. I have tried contacting them several times and I get the same story that its in the process and it will be sent out soon. I filed a complaint with the *** department in ******* I have also contacted the state police. I cannot drive my car because its illegal to drive on expired registration. I need help getting my paperwork so I can register my vehicle. The dealer will not issue another temporary registration and will not respond to my calls/emails.

  Business Response

  Date: 12/29/2022

  The Customer is Correct that we have been unsuccessful in perfecting the title so far.  We are working through out title company to get this resolved.  With the vehicle she purchased it was traded in here.  When we traded for it it had a payoff, and we were unaware that the spouse was one the title.  We had to get new title documents resigned by the spouse for the trade.  After we sent it in, the paperwork was rejected because they wanted a separate odometer statement signed by the previous owner, and will not accept the Odometer statement that is printed on the Indiana title we currently have.  We are working to get this resolved as soon as possible as we know it is an inconvenience.  

  Customer Answer

  Date: 01/03/2023

   I am rejecting this response because:
  
  
  
  The dealer has had over 3 months to try and get this issue corrected. I have not been able to drive my vehicle since the temporary registration expired (11/22/22) 

  Business Response

  Date: 01/19/2023

  I verified with my office that the customer received all paperwork needed for titling on January 9th.  If any further assistance is required I can be contacted directly at ************.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fort Wayne Kia sold me a vehicle before they legally owned the title. It has been 51 days since date of sale and Fort Wayne Kia has provided the same response two weeks in a row that they are in the process of sending payment to obtain title. My temporary license plate expired after 30 days and Im unable to legally plate vehicle until Fort Wayne Kia can obtain the title and complete the paperwork. I have filed complaint at the legal.sos.in.gov site to request another temporary license tag.

  Business Response

  Date: 09/20/2022

  We have had issues getting the title from the previous lien holder.  They were to mail us the title and never have, and they cannot find it.  At this point we have requested a duplicate title and for a lien release from the previous bank.  We expect to have the title back this week for processing. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Dodge chargers RT on 8-18-22 and I was forced to buy products I didnt want that supposedly had to come with the car. ***** **** ************** for ****** and a ******* appearance protect for ******!!! The sales lady was great but the sales manager was very forceful and unpleasant. He told me he couldnt remove those two items after I repeatedly said I didnt want them. He tried to force me to take the extended warranty which I refused several times. The guy was beyond pushy. He also ran my credit after I was already pre approved from my own bank when I was told that they would not. I am seeking full reimbursement for these two products that I said I did not want. Please and thank you

  Business Response

  Date: 09/10/2022

  Thank you for making me aware of your experience.  I will be happy to accommodate your request for refund of the smartlink and ******* package, and review your concern with our sales and finance managers.  

   

  *********************

  General Manager 

  Customer Answer

  Date: 09/12/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.