Business ProfileforBMW & Mini of Fort Wayne

On 6/15/23, I brought my 2012 Mini ****** S ********** to the ** dealership because my battery charge warning light came on while I was driving to work. On 6/16, I was told that my alternator belt broke, which triggered the light. I was quoted $2750 for the repairs needed. I knew going to the dealership would be pricier, but felt desperate and trusted that they would do the right thing. I was later contacted that I would need a new wheel-bearing and it wasnt safe to drive during the test. That was an additional $719. Before I came in on 6/22 to pick up my car which was "ready", I was told that there may be some electrical glitches, but to wait for a potential recall. After I paid $3469, I discovered that my turn signals didn't work and my windows couldn't roll down when I was leaving the lot. They were working when I dropped my vehicle off, after the belt had broken. Very upset, I explained that my car was completely unsafe to drive in this condition. I was then told that the *** module burned out after the alternator broke. That should have been caught during the test drives, especially before I was called to pick it up. It was $1118 to get that replaced on 6/23. I discussed with other professionals that the mechanics likely made errors causing the electrical issues, on top of over-charging me for all of the parts and labor from the initial invoice. The mechanics knew I couldn't drive my car, so I had no choice but to have the electric diagnosis with them. I called *** to confirm that my car is not on the recall list, so I will not be getting that repair reimbursed by the dealership. I feel taken advantage of, especially because I had no closer options to take in my car when I got my initial warning. I expect the most professional service from the dealership over other shops. They either knew my lights and windows didn't work, or neglected to check. Although I was given a loaner, and got a $200 discount in the second invoice, I think I was gouged and misled.