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Business Profile

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Scheerer McCulloch

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Scheerer McCulloch's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scheerer McCulloch has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2024; commission dated April 3, 3024 on check for sale of some jewelry was $81.25 short (5%). *** McCulloch has acknowledged this in a text message and on a call with me back in April; said he needed to review calculation and hed get to this when he could. I sent him calculation; and, after 3 months, periodic calls and text msgs, hes gone silent. In my last msg to him I said I just wanted to know a date I could pick up or he would have a check mailed; no response. So, Im sadly filing this complaint in hopes that this may initiate payment.

      Business Response

      Date: 07/30/2024

      Scheerer McCulloch was under the impression that Ms.********* intended to pick-up the payment at our office.  We apologize for the confusion and delay.  A check for $81.25 was mailed to Ms.Carrisimi.  Thank you for bringing this issue to our attention.

      Customer Answer

      Date: 07/30/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that resolution is satisfactory to me because a check was finally made out on 7/22 and mailed to me, after 3 months of inquiries; but, just to clarify, per the attached picture, I asked if I could pick up the check on 7/15 and on 7/18, still no response; therefore, there was no misunderstanding and no need for Scheerer to embellish its response with an untruth. I had even sent a follow-up text saying the BBB had closed for the day on 7/18 and, if he would just respond, I wouldn't file a complaint, but, again, no response. I appreciate the support of the BBB.

      Thank you.

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Won an online auction lot that closed on 8/02/23 for a 2020 Polaris RZR UTV. Did not get an invoice the following day. So I called their office to find out there was a reserve on this particular lot. She then tried to get me to increase my bid in order to meet the reserve. The fact that this particular lot had a reserve was not divulged or disclaimed on any description of this auction. I even emailed this office with a question about this lot and their response did not include this information. My complaint is that if this was a reserve auction, it shouldve been advertised as such. And if the bidders bids didnt meet reserve they shouldve been informed. (Reserve Not Met). The argument that this was simply a mistake doesnt work either. This company is a reputable company and has been in business for many years. They shouldve known better.

      Customer Answer

      Date: 08/04/2023

      I want to know why this happened and what are they going to do to keep it from happening again?

       

       

      Business Response

      Date: 08/08/2023

      All lots (items) presented for auction on the Scheerer McCullochs Hi-Bid Bidding Platform that have a reserve that has not yet been met (the lowest price accepted by the seller) are designated by the verbiage Reserve Not Met highlighted in red on the right side of the page. (See photo of the webpage ****************** is citing.)

      If the reserve price of an auction item is met/exceeded during the bidding period, verbiage stating Reserve Met is displayed on the webpage containing the auction item.  (See example of a webpage where the reserve price of an auction item was met.)

      Scheerer McCulloch did inform ****************** of the reserve status of the item via the notice on the Hi-Bid Bidding Platforms webpage.

    Scheerer McCulloch is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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