Complaints

This profile includes complaints for Premier Martial Arts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premier Martial Arts

  10240 Coldwater Rd Fort Wayne, IN 46825

• 

  Premier Martial Arts

  6714 East State Blvd Fort Wayne, IN 46815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 I purchased a 1 year membership for my daughter and did not have any issues. In August 2023 I was encouraged to enroll my daughter into a black belt training program. The program was too difficult for my daughter. They wouldnt refund my $2700 but said they would transfer the membership as of January 2024. Since then they will not give me a gift certificate to transfer the membership. They now say only a household member can take over the membership but there is no one else in my household. I tried filing a chargeback. *** asked the owner to make an exception and they refuse. This means I was charged for services not received. $2700 is a big loss for only 2 months of enrollment

  Business Response

  Date: 06/20/2024

  Thank you for the opportunity to reply. After completing the first membership, this customer decided not to enroll because her daughter did not want to continue. She came back to us and enrolled her anyway for 36 months and decided to pay annually to receive a discount. We disclosed all the terms of the membership-including refunds and cancellations in a private conference with a staff member. 

  
  We forgave the remaining 24 months that was not paid and gave her the option to switch back to a lower tier of training. We have members from age 5-78 and its always a work at your own pace environment. She stated her daughter simply did not want to continue. 
  
  
  The customer attempted a chargeback for the tuition. We received an email from this customer on March 23 that she is in fact aware and was notified that her financial institute DENIED her claim and sided with us that she is NOT ELIGIBLE for a refund as per her membership agreement! 
  
  
  On April 1st, an email reply was sent to this customer with the options that her daughter or anyone in the immediate household could resume the membership as she was previously told. 
  
  
  This customer has been harassing and threatening. We have tried to work with her but unfortunately a refund is not an option as per her membership agreement. Please close this claim to prevent this customer from further harassment. Again, she has no legal entitlement for a refund of any type.

  Customer Answer

  Date: 06/22/2024

   I am rejecting this response because:
  I am not asking for a refund. I have reached out several times asking to have my daughters membership reinstated. I emailed June 3rd and again on June 6th 2024 and have not gotten a response from Premier. I have reached out on social media as well because Ive gotten no response. That is not harassment. *** asked for a gift certificate since they refuse to respond so that I can gift the membership and was denied. So as of today I have not received services/membership for which I have paid. I will be taking legal action as the next recourse. 
  
  

  Business Response

  Date: 07/01/2024

  This customer messaged us that her daughter would not be returning to classes. We did not receive any emails from her on June 3rd or 6th. Her membership is still valid until July 31, 2024 and there is nothing to reinstate. Our facility is in the same location with the same class schedule as when she decided not to return or continue. We do not and never have provide any transportation.
  
  
  This customer has publicly stated she is not interested in a refund. Attending classes is their responsibility. We did not prohibit them from attending. As per our policy that this customer signed and initialed, Failure to attend classes is not grounds for cancellation or refunds.

  Customer Answer

  Date: 07/09/2024

   I am rejecting this response because: I signed a document in person at the facility indicating a credit on file. I prefer a refund but since the business refused I requested a gift certificate to transfer the membership to another family who would benefit but was also refused by the business. I have emailed yet again and have attached all emails and can see I have gotten no response from the business. The last document signed is proof that the business agreed to transfer membership and then backed out on their promise. I have now hired a lawyer and will be taking Premier Martial arts to small claims court. My daughter only attended 3 months of the program before this ordeal took place. It is theft to steal $2779 for 3 months especially from a single parent. I will be at the business when I return from my business trip on July 15th to retrieve all contracts which are legal documents Ive asked for several times and have been denied. 
  
  
  

  Business Response

  Date: 07/16/2024

  At the time of enrollment copies of the documents were provided to *******. There is no documentation available for her to receive. 
  
  ******* signed all documents pertaining to the membership and agreed to the terms. ******* chose to move forward and purchased the membership. 
  
  There is no refund available in any form per our membership agreement which I stated earlier that she agreed to and was made aware of prior to purchasing the membership.
  
  ******* PETITIONED FOR A REFUND FROM HER OWN FINANCIAL INSTITUTION AND ******* WAS DENIED! 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I took new jobs and I informed the manager ********** that my daughter ******* would no longer be able to attend and that we needed to cancel our membership. He was told this in early February and I confirm this on February 23 we were paid in full one month ahead and I was willing to forfeit my last payment. However, I have been charged two more times once on March 15 for the amount of $199 and once on April 15 for $199. I am asking them to please refund both of these payments. I should also mention, that twice, at the request of the business, I tried to set up a time for them to call me. They never returned my calls. My daughter attended the Maysville Road location that is owned by the state location. I did not see the ********* location listed in the directories of the BBB. If you need additional information, please feel free to call me at ************. I look forward to hearing from someone.

  Business Response

  Date: 05/07/2023

  To whom it may concern, 
  A membership was purchased for a specific term. This customer signed three documents, two which stated the terms of the membership and one stating that there is no refunds available. We recommend reviewing those documents. Our policy is that no change will be made to any agreement via phone, text or email and requested a conference to discuss their options. We have several documents showing text messages and phone calls made to both numbers on file, in an attempt to set up this conference. However we received no response from the customer. Therefore the membership is still in effect. We would be happy to discuss their options in person and advise contacting the studio to set up an appointment.