Complaints

This profile includes complaints for Wisman's Appliance Service Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wisman's Appliance Service Inc. has 2 locations, listed below.

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  Wisman's Appliance Service Inc.

  242 Fernhill Ave Fort Wayne, IN 46805-1017

• 

  Wisman's Appliance Service Inc.

  430 W North St Kendallville, IN 46755-1006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped a dryer off for a diagnosis only. Paid $65 upfront for the service. Was called a few days later saying it's ready and will be $107. They preformed an unauthorized repair that I was going to do my self. I have no problem paying $27 for the part, but the$80 in labor needs refunded.

  Business Response

  Date: 07/01/2024

  We see on our receipt that the customer is *******************************. According to our service manager, he talked with her a month ago and explained the charges and was told everything was OK. Our service manager has been trying to reach out to her. At this time we will need her to call into the store and talk with him again before we would do anything else on this.

  Customer Answer

  Date: 07/04/2024

   I am rejecting this response because:
  They did unauthorized work. They have not reached out. Refund is the only solution.
  
  

  Business Response

  Date: 07/05/2024

  I'm sorry, but the receipt is in *********************************** name. Our service manager has tried several times to contact her and no answer. If we decide to do a refund in this case, she will need to call in and ask for it. The service manager is *****, and he will need to approve this directly with her. This will be our last response to ****************.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-15-23 ******** reversed the doors on my *************** In Dec.-23 the washer door locked & couldn't be opened. I called ******** to come out & repair it and they said they refused to work on my washer. I asked why & was told they didn't know why. I then called ****** ****************************** came out to repair it. The ****** repairman said the wiring harness on the washer was not done correctly & ******** repairman broke the connector to the wiring harness & shoved it back in the slot just enough to make the connection, and as the washer went through the spin cycle it eventually came out causing the failure. The ****** repairman said he could testify the damage was done by ******** repairman. It cost me $430.00 for ****** to repair the damage caused by ********. This is the amount of money I also want reimbursed for. I also spent $57 at the laundry mat while I was waiting for my wiring harness to come in & washer to be repaired. I am also concerned that the dryer will do the same thing.

  Business Response

  Date: 01/22/2024

  We did talk to the service tech that did the door reversal, and as with any service done if there were an issue with the wiring or harness it would have been addressed at the time. The door reversal is for aesthetics only, and if the wiring or harness was an issue it would have shown up sooner. We have a 30 day labor warranty on all service calls and has been this way for years.According to our service tech, many things can cause this issue. As far as the other service tech stating it was our fault, we respectfully disagree. We have no idea what the other company did when they went out to repair, but it could just as easily been something they did. Also, when the customer originally called us, they were told we don't work on these particular model of GE washers, however since it was only reversing doors, we could do this since it was not mechanical. We understand the customers frustration, but in our opinion, there is nothing we did that would cause this issue.

  Customer Answer

  Date: 01/22/2024

   I am rejecting this response because:
  
  Wismans repairman did cause the damage to the wiring harness as during the door switch the harness had to be moved also. By shoving the broken end in, it make the connection until the spin cycle shook it out. Wismans caused this damage and  I want reimbursed for all the money it cost me to fix their damage. $430.00. They are also lying about working on it because we went to Wismans & spoke with the manager 1st before we proceeded.  He told us to bring the washer in to the store and they would look at it. We told them no one takes an appliance to the store to be worked on. Also we physically could not do that as my husband is 72 & I'm 68. 

  Business Response

  Date: 01/23/2024

  Again, after reviewing things with our service manager( who has been doing this for over 25 years),  was satisfied that after reversing the doors everything was proper. Parts can wear down due to normal wear and tear and things happen all the time. At this point we are willing to try and be fair with this, and are willing to refund the original fee of $179 as a show of good faith. 

  Customer Answer

  Date: 01/23/2024

   I am rejecting this response because:
  This is not normal wear & tear as the washer was only 9 months old when Wismans reversed the doors, & it's only my husband & I  washing clothes once a week. It's not fair that we should have had to pay $430.00 to fix an almost new washer because of Wismans repairman. Also $57 to go to the laundry mat for 3 weeks waiting for the repair.

  The right thing to do is reimburse us for at least the $430.00 for the  washer to be fixed properly. 

   

  
  

  Business Response

  Date: 01/24/2024

  Unfortunately, the problem occured four months after our service manager reversed the door. Any number of things could have occured to cause their problem. Our sevice department gives a 30 day warranty on all repairs done, This problem occured well past 30 days. The service bill that supposedly generated by ******** was rediculously high for the repair they said they made. So, at the end of the day, we feel that refunding their $179 is more than fair. This is our final position.