Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28 my deposit was confirmed received 15750 1/2 down for siding, gutters, soffits/fascia. No work was completed and my deposit has not been returned. I was given delays and excuses. Then told I needed to pay more due to increase in supplies. I was told on July 16 they cancelled my contract. And would refund my deposit minus billable hours. But the estimate was free and they came 3 times to my house. Once for the estimate once to pick up check. And once to ask for more money.

  Business Response

  Date: 07/24/2024

  This isnt the complete truth. We have all of the documents and conversations between ***************** and the team. My HR manager has tried contacting Mrs. ****** multiple times with no response. Unfortunately the customer was unable to make a decision and it postponed other jobs causing us loss of business. Finchers Services always strives to keeps customer ********************** our highest priority, at this time we have now implemented additional measures to ensure something like this never happens again. We are sorry that things ended poorly and will work diligently on training our team to handle these issues better. 

   

   

  Customer Answer

  Date: 07/25/2024

   I am rejecting this response because: I have phone records of no phone calls from the HR . Only the email which came after they cancelled the contract and kept my money. The receipt is the only record and information given to me they came back to tell me after my deposit was made they wanted more money. And I would not get the colors I wanted. I accepted grey then the contract says siding and the front of my house has siding. And the window contractor was only doing windows because I had a contract for siding. And soffits. Etc. the job was not going to be done a month ago because no building permit was pulled. The 3 day rule for federal policy does not apply to this house and this companies type of contract. They are trying to cover their tracts. And they are keeping my money which is against the law. They cancelled they kept making changes to the contract and I gave them until tomorrow to pick up my money.
  
  
  

  Business Response

  Date: 07/25/2024

  I also would Like to include we did ask for additional money. It was only after **************** changed her material list. 

  Business Response

  Date: 08/05/2024

  I have sent the BBB proof that we reached out to ***************** to discuss our concerns. Our CRM shows that we called and left a message, called again the following day with no answer, and sent her emails, which she opened but chose not to respond to.
  ***************** accepted this job on May 28th, and yet, as we approach August, the job still has not started. She requested specific materials, and we informed her that they would be a special order with an increased price. She agreed and provided a check. When it was time to collect the additional payment for the materials, she said she couldnt afford it. Despite this, we continued working from the day she accepted the quote, incurring gas expenses, lots of time, many man-hours, and missed job opportunities, which resulted in financial loss.
  After agreeing to use a different color, we made additional efforts to accommodate her new choice. ***************** changed her mind multiple times during this process, causing further delays and extra work. This situation frustrated everyone, including ***************** and my contractors. ***************** then suggested she wouldnt oppose us returning her check. My project manager informed her that we would have a meeting to consider her request, but there would be a 20% deduction for man-hours, lost time, and lost job opportunities due to her project. She argued that it was a free estimate, which is correct; I do give free estimates. However, once she agreed to the quote, the estimate was completed, and everyone began working for *****************, whether doing physical work or driving around the city multiple days looking for materials and using gas. Her check was returned, and the funds were deducted from my account today, minus the 20%.
  Before mailing her a check, my HR department tried to contact her because we noticed she had applied for and been approved for financing through Wisetack, which would have covered her preferred materials. Despite our calls, messages, and emails, she did not respond. Consequently, we sent out her check.
  
  Finchers Services takes pride in our customers, but unfortunately, this situation didnt work out. We have implemented new systems to prevent similar issues in the future.
  
  I am attaching records from my CRM and text messages from my project manager's phone.
  

  
  

  Customer Answer

  Date: 08/08/2024

   I am rejecting this response because:
  I have moved on to the attorney generals office. Then court. The emails were to review the quote. And the only HR email was to inform me they are keeping my money due to federal laws. No signed contract just a receipt, no notice of billed hours or 3 day federal notice. Given to me to return and I did not cancel. I was not approved for the online loan and they did not tell me until after they had my deposit that they could not do blue siding. I had no special materials and no materials change list. Was even used.  I was told I could choose from white , grey, or black. Which the grey siding were never ordered. They cant hide behind the system they have and not have signed contracts or give the proper information about keeping deposits . For federal purposes. I sent pictures to ask them if they even knew how to do a house my size because the quote was vague.