Business ProfileforStar Homes By Delagrange & Richhart, Inc.

The last text message response i have received from ************************* (owner of Start Homes and who he said to always reach out to if i ever had issues) was on August 11, 2022. I have sent 6 text messages on various dates after that last response in an effort to get a resolution one a few outstanding quality issues around the home they built for us. These 3 remaining issues include: driveway, grading/drainage, and drain for the garage drains being properly placed and not covered up. I sent several pictures documenting the driveway and the ridges, pitting, and uneven surface areas throughout. **** originally had someone come out that provided the actual concrete material to look at this. I spoke with that gentleman on site at my house and we both agreed this was not a product issue, but a finishing/brushing issue. I explained to ***** several times it is harder to see during mid day and when sun hits it in morning and evening it is extremely noticeable and numerous people have commented on how poor it looks. He stated I would receive a letter from the concrete people who completed the work. He would not say what that letter said. He also never would comment whether he felt the work was satisfactory or not. I continued to ask that he come look at it at the times I stated so he could actually see the issues. I text him numerous pictures of the driveway that clearly show issues. I have received no letter from the concrete company. I did get a call from the concrete provider a second time this past Friday. That gentleman (****) stated it was not a concrete mix issue but a finishing issue. I asked if he could share that w/ *****. I tried calling **** over 10 times between August 11 and now. No response at all. The grading in front right of home pools water after large rains. He admitted when on site that one area looked to be too high and needs corrected. He has yet to respond to this as well. Just want the driveway/drainage issues fixed or credit offered