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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Poor fence install where the gate doesnt open/close without rubbing and one panel completely fell apart. There are gaps in the slats and holes left behind.Business response
06/01/2023
Mrs. ********* fence was installed March 8th 2023. Customer emailed April ********* and stated she had adjustments to be made on her gate. We created a service order in our system April 28th 2023 since we offer a year warranty on our workmanship. Customer emailed that she had taken care of this herself May 8th 2023, in doing so we canceled our service order. On May 25th 2023 she had sent another email after hours and filed the complaint with additional adjustments to be made. She filed the complaint with the BBB without R&C Fence given the chance to address any issue. With this certain weekend being Memorial Day we did not have our business open. Residential estimator called ******************* 5/31/23 to address her concerns and she said she completed the minor repairs herself and there is nothing for ** to repair at this current time. Attached are documents stating conversation.Customer response
06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Contact Information
3326 Engle Road
Fort Wayne, IN 46809-1114
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.