Business ProfileforHarrison Dental Group

My family went to this dental group and have been really disappointed. They are not friendly or personable, and their customer service is awful. Our issues began when one of my children had an appointment scheduled, but never received any calls confirming her appointment. I tried to call the office the day before her scheduled appointment, no one picked up so I left a message and never heard back from anyone. My other child had an appointment later on, and when I brought up what happened with the previous appointment, they told me that appointment was never in the books and must have gotten lost. My child had to get a filling that required a lidocaine shot. After the procedure, I asked how long she would be numb for and was told to expect her to be numb for about an hour and half after. Several hours later she was still numb, so I called the after-hours emergency line and left a message to ask if what she was experiencing was normal. I also used the chat function on their website. Both the emergency line and chat function said I would hear back from the doctor within 24 hours and never did. Frustrated by this, I called to voice my concerns and cancel my future appointment. I was told that the office manager would call me to address this matter, and I never got a call back. I made appointments for myself and my family with another dentist office, and when the new office called to gather x-rays and exam information, Harrison Dental Group lied and said we were a no call/no show to the appointment I was told was lost, and that I canceled my appointment last minute. I have also discovered there are many discrepancies with exam dates and insurance claims. This dental group has been disconcerting and frustrating to work with. Their disorganization and lack of communication was already aggravating, but the blatant lying about their patients when they leave to go to another dentist is completely unprofessional and unethical.