ComplaintsforMidWest America Federal Credit Union

• Initial Complaint

  09/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I applied for a second mortgage from MIdwest America Federal Credit Union and signed the loan documents on July 10, 2023. My daughter is listed on the deed and also had to sign the mortgage application paperwork. She lives in ******** and at the direction of the Loan Officer was told to sign and date the paperwork as having been signed on July 14th. I did not received the funds until August 7, 2023. However, after the first payment was made I noticed that the total amount was applied to finance charge/interest and none to principal. I was told this was because the loan was "closed" on July 10 and I owed interest from that date. I don't see how I can be charged interest on money I did not receive. No one explained this to me and I certainly would not have agreed to such a stipulation. I've contact several employees of the bank including the loan officer to no avail. In my opinion the credit union should have had my daughter use the date she was actually signing the forms and have me re-sign with that later date. I find it hard to believe that charging interest before monies are distributed is a standard practice. Please note the date on the attachment August 1, 2023 when she was asked to sign the documents.

  Customer response

  09/19/2023

  The issue with Midwest America Federal Credit Union has been resolved by them.  I do not have the complaint number as I must have deleted that email.

   

  Thank you for being there to help others.

   

  *******************************

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2013 Dodge and financed it through Midwest. We did provide them will all of our insurance information in a very timely fashion. They placed force insurance on our truck, even though we have spoken to them numerous times. They refused to take this insurance off. They are charging us $1945.00 dollars still. We would like for the entire $1945 or what we have paid up to date place back on the principle balance. I am 78 years old and truly feel that they are prying on me and my wife.

  

  Business response

  09/06/2022

  Auto loan documents are signed by members that ask them to maintain full coverage insurance on their auto loans from the date the loan begins until the loan is paid off. The loan is not funded unless members sign this document and agree to carry this coverage.

  
  On 03/02/22, our Credit Solutions Manager spoke with the member about the lack of insurance coverage. She told our manager she did not get full coverage insurance on the the truck, as required, until 08/10/21. The loan was made on 04/12/21, so this created a lapse in full coverage insurance starting at the loan date of 04/12/21 and ended on 08/10/21, when they updated their insurance coverage.

  The result is a CPI premium for $1,948 to cover this lapse in full coverage.
  

  Although proof of full coverage insurance beginning 8/10/21 was provided, the premium added to the members account for the lapsed time without full coverage insurance cannot be refunded. 

• Initial Complaint

  03/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have had an auto loan through this company since 2017 and I have been insured through ***** **** since. I have always paid my insurance on time and in full. For some reason, the credit union said I was reported uninsured from 9/29/21-11/15/21 even though I paid for 6 months in full May 2021. They charged me a $339 Loan Advance CPI insurance on 12/29/21. I have called the credit union several times to get this resolved. I have sent my declaration proving I had insurance to two separate employeesJanet ****** on 1/6/2022 and then again to the solutions department on 2/17/2022. The charge has yet to be dropped and its going on 3 months. I just tried to call again Friday 3/4 and got transferred to the insurance department The lady did not understand my issue so instead of trying, she just hung up on me. I am extremely frustrated as I am no where near a branch to physically talk to somebody and everyone on the phone has been completely unhelpful even though this is a total mistake on their end.

  

  Business response

  03/23/2022

  This was an unfortunate mix up between ******** ********* agent and Allied Solutions who MidWest America contracts to monitor ********* coverage for auto loans. ******** phone call to us on 3/8/22 was able to sort this matter out and solve the problem. Her loan will receive a full refund for the lapse premium that was added. I do apologize the complaint was not responded to sooner on BBB's website. There was confusion because ****** also submitted the same complaint on CreditUnionsOnline.com.

  Customer response

  03/29/2022

   I am rejecting this response because:
  
  This issue still hasnt been resolved. I am Getting messages that it has, but when will I actually see this charge dropped on my end??? I have been told I would see it dropped in 3 weeks since January 6th, yet my account still shows the charge.

  

  Business response

  03/30/2022

  Our apologies but the refunds take a few weeks to post to the account since it comes through another party outside of the credit union. The information to resolve the issue was obtained on 3/8/2022. We can confirm that the refund deposit to your loan will occur this Friday, April 1, 2022. 

  Customer response

  04/03/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Every time my fianc calls to make a payment they are rude and never are helpful , we called today in 1/13/22 and the woman I talked to is rude gave us no options and we never been late before they all the time given us the run around I am on the title and loan as a co signer for finance and they say Im not and refuse to speak this is no way legal when my name is on there this company needs to be handle with and realize people have tough times and they dont care if you struggling charging us a 15 dollar late fee when we asked to switch our payment and they said we can change out payment date which is another Lie

  

  Business response

  01/24/2022

  ******,
  

  We regret to hear of your negative experience with us as we strive to work fairly with each member regardless of their circumstances. The loan itself can be discussed with either you or your fianc since you are both on the loan. However, the unpaid fee from October can only be discussed with your fianc as it relates to her alone. Unfortunately, any additional fees could not be waived until the first fee is settled. Possibly the two different items have caused confusion and we sincerely apologize for your frustration.  We would be happy to answer any further questions you or your fianc may have about your loan and fees. Please call *** at ********************** and he can assist you directly.

  Customer response

  01/24/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Thanks for the understanding Im just tried of the *********** ** location being super rude and they always changing a policy they  wont tell us much on our loan when we have questions and when they do tell us it seems like it takes them forever to tell us. Is there anyway I am able to speak to another branch and make payments??

   

  Thank you.

  

  Business response

  01/25/2022

  It appears that you have been speaking with members of our call center to process your payments, not employees from the Scottsville location. Because of the $20 hold on the account, the call center agent must call another department to obtain additional information before processing your loan payment. If part of your frustration is this extra step that must be completed each month, you could add $20 to your cash advance when making your next payment to cover the fee. This would eliminate the hold time on the phone when making future payments. There would be no need for the agent to call and go through the history of the fee. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩