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Find a Location

BaseLine Communications has 1 locations, listed below.

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    Business ProfileforBaseLine Communications

    Communication Consultant

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This firm offers commercial and residential wire for phone and data telecommunications.

    Business Details

    Location of This Business
    3101 New Haven Ave, Fort Wayne, IN 46803-2744
    BBB File Opened:
    11/30/2005
    Years in Business:
    20
    Business Started:
    1/1/2004
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Matt McCoy, Owner
    Contact Information

    Principal

    • Mr. Matt McCoy, Owner

    Customer Contact

    • Mr. Matt McCoy, Owner
    Additional Contact Information

    Fax Numbers

    • (260) 441-8219
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    In December 2021 I signed up for internet with baseline internet. I was told at that time that service can & would be provided to me and that the service was currently being installed in my area. I was not give enough a time frame at that time due to the weather. I waited patiently throughout the winter and when spring came I decided to reach out to baseline regarding my internet service. I was told they were currently working in my area and it shouldnt be long. Approximately 1 month goes by and I reach out again to baseline and was told that they would be installing my area in 2wks. I again waited patiently and after another month went by I again reached out to baseline. This time I was told that since I was the only one on my street that was interested in internet they felt it was just to costly for them to give me service. The problem I have with this is baseline has maintained all along that I could get service ( they even went as far as to boar for the service and put up boxes but have not ran the fiber yet) but yet almost a year later and I have nothing from this company. I have given them money ($1) sign up fee in December 2021. I dont feel that I have been treated fairly and they are currently running fiber to customers less than 1 mile from me. I also feel very mislead and I feel they shouldnt be aloud to deny me service just because Im the only one on my street. They advertised to me and was told I could get internet from them, thank you
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Northern Indiana

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