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Business Profile

Bank

3Rivers Waynedale

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bank with the 3Rivers credit ********************** in ***********************. My paychecks show up as pending in my account on Wednesday afternoon and are usually deposited around 4am on Fridays. On 12/13/24 I had a bill come out of my account at 1am just a few hours before my check deposited which drew my account negative. ******************** then charged me a $33 overdraft charge. I called to dispute this and they refused to refund me the $33. My boyfriend also banks with 3Rivers and this same thing happened to him on 12/13/24 where he had a bill come out before gis check went in and it overdrew his account more than mine but he was not charged a overdraft fee. This is an extremely predatory way for the bank to get overdraft fees from their customers. I could understand if I overdrew my account and did not have a check pending and I frequently overdrew my account but that is not the case. My mortgage and all of my loans are all through 3Rivers and I make all of my payments on time. All of this happens before the bank even opens. I want my money back and for this to not happen again.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a home mortgage with 3Rivers FCU near the end of March and I have been paying this mortgage on the 7th of each month. At the time of the first purchase, my mortgage advisor at 3Rivers assured me that I could change the date of payment at any time. When I enquired about having the date changed to the third week of the month, they told me that mortgage payments are scheduled the first of each month and cannot be adjusted. This is not what I was told, so they either intentionally or unintentionally they gave me false information. I want a solution to this issue or I will move my mortgage to a company that is true to their word.

3Rivers Waynedale is NOT a BBB Accredited Business.

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