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Business Profile

Auto Repairs

Restoration Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was involved with me running over a cone the street. I pick restoration auto as a The body shop to repair my car. the damage was ***e on the right side by my bumper and my grill I had asked the owner ****** night when he had my car in the air Could I look at it because I didnt know the extent of the damage he got disrespectful loud told me when hes ***e with my ******* car I can come pick the m*********** up and ***t come over there no ******* more so I felt very intimidated disrespected to the point where I needed a police ****** / Police officer informed me that he had some run-ins with ******. And it wasnt good Fast forward my vehicle got hit in another accident right side I took it to the body shop, *******, where*** ******* informed me that my bumper was loose something was broken off and missing some bolts sent me pictures. I told him that that area should have been repaired by ****** restoration auto. He gave me an estimate of $170 and some change. I informed him I would reach out to ***************** ******* informed me that since I picked that to be my body shop I need to get with ****** to discuss with him to see what he was going to do about it I havent heard from him so I decided to file a complaint I ***t want him working on my vehicle since he told me not to bring my car back over to him I would like for him to pay the $170 so I can take my car to ******* body shop and have ******* to fix it along with my other damage. ******* body shot ***e informed me that my damage was consistent to me running over a cone that caused the damage they shouldve been repaired by restoration auto ************************* owner ******* body shop ****** sent me pictures of the area that was damaged that shouldve been repaired by restoration auto and thats what I would like restoration auto ************************* to pay the $170 to have my car repaired by ******* body shop I ***t feel comfortable ***** restoration part of ************************* working on my vehicle

    Customer Answer

    Date: 09/12/2023

    Hopefully I can send the pics in a email, but I think you already have them, is there anything else you need me to be more clear on  I sent another reply. I hope it went through even if the pics didnt 

    Customer Answer

    Date: 09/12/2023

    I would LIKE REFUND/ Billing Adjustment  ....if I get him to finish the repair and he has to fix it  I will be out of a vehicle while he's working on it.  vs the body shop was gonna fix that issue. Plus my current issue on my vehicle.   While I will have access to a paid rental.  Thank you so much 

    Customer Answer

    Date: 09/13/2023

    Refund. / Repair ( Rather have refund) billing adjustment. 

Restoration Auto is NOT a BBB Accredited Business.

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