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Business Profile

Auto Repairs

Midas Auto Services Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Midas Auto Services Experts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Auto Services Experts has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about the beginning of March 2024. I took my 2007 GMC Acadia to Midas so they could tell me some work that needed to be done. They told me I needed new hoses on the vehicle, but it wasnt an urgent matter so I decided to wait later. My car started to overheat and I noticed leaking in the driveway so at that point, I decided I was going to try to fix the hoses myself once I took the hoses off I realize I was not going to have enough time to complete the project on April 16, 2024. I called Midas and I told them my vehicle would be getting towed to them to complete the work once I arrived alongside the tow truck , I told them the vehicle could not be started because the hoses were not connected the front desk ran outside and told the tow truck driver to drop the vehicle in bay 2. The worker then asked me to come outside and show him the work I had done while explaining to him. The technician got very rude and upset so then I told him not to worry about it. I will take my vehicle to a different shop the front desk, then proceeded to tell me he would take care of me, and I would have a different technician working on my vehicle, so I decided to go ahead and let them complete the job they told me I needed to go by transmission fluid power steering fluid and antifreeze so I left the facility to go buy those items upon arriving back to Midas. I noticed that my vehicle was no longer in bay 2 as I was walking up to the building, I noticed a trail of fluid following where the vehicle had now been placed so because of their negligence too much air had gotten into the system, and my power steering completely went out so on top of the money I have already paid them they are saying its going to cost more to fix the problem they caused. The images below are the cost of the first job and the new quote for the now needed Repairs

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/13/2024 Paid: ******** Got two front axle shafts replaced and a coolant flush They damaged my steering wheel. Looks like a belt buckle scraped it as they got in the vehicle.I went to have them look at it and they said that my car is old so it should not matter that they damaged it and that they dont know how to repair it.

    • Initial Complaint

      Date:12/07/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business was given approval of payment by America. Trucks so they completed the work on the truck but would not release the truck after I was called to come pick it up. If they were not going to release the truck it should not have been touched.

      Customer Answer

      Date: 12/07/2023

      Midas illegally held my vehicle for 26 hours.  Midas and American trucks agreed to do the work.  I had already paid for the installation so there was zero wrong doing on my part.  The employee working had no knowledge of this program or vehicles.  I informed American Trucks they should reconsider doing business with this branch and they are discussing that option since this should of never happened.  Civil action for my inconvenience and illegally keeping my vehcile is coming.  They need to apologize and discipline the employees involved. 

      Customer Answer

      Date: 12/07/2023

      Billing adjustment to American Trucks and contact from the Owner of Midas

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29/23 I took my ***** Sonic on to be diagnosed and fixed. It was sputtering and the check engine light was on. After paying ************************************ I needed both O2 sensors, a fuel injection flush and new spark plugs. They said the plugs and flush could wait but in order to clear the issue I was having I needed the sensors replaced immediately total: $1017. I asked why they were $200 more than the other Mdas and was told because this one only used OEM parts. I had them do it and after I picked it up I drove 1 mile and the same issue and the check engine light came back on. I took it back the very next morning and they then told me I now needed a Valve cover for $418.99 plus labor.At this point I went home and contacted their part supplier and found the EVERY part they quoted me were not only NOT OEM parts as I was told but were less than 50% what I paid.I then took it to a dealership who diagnosed and fixed problem for $400 parts and labor with actual OEM parts. I was also informed by the dealership that to replace both O2 sensors should have been around $375 for parts and labor. As well as them informing me I did not need a fuel injection flush.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 29th, went to Midas to get my flex pipes fixed on my new 14 charger rt and they left the muffler hanging 4 inches from the ground and caused a loud rattling noise. The welds they had to do are awful and will not hold it for long and it they will need replaced soon again. i am wanting at least $400 back to get this done by a professional. i paid them $647

      Business Response

      Date: 11/09/2022

      We take pride in our work and stand behind our warranty. We tried calling the customer, but their voicemail is not set up. We sent an email trying to get in touch as well asking them to contact us so we can resolve any warranty related issues and ensure their satisfaction.

      Business Response

      Date: 11/14/2022

      We will always take care of our customers under warranty, and we are sorry about the issues the customer is experiencing with their vehicle. If we had caused the damage, we would have resolved the customers concern, however, the items claimed by the customer were not caused by us and we are simply unable to accommodate the customers request. We are happy to offer the customer a complimentary oil change and would appreciate the opportunity to work with this customer again.

       

      ****

    Midas Auto Services Experts is NOT a BBB Accredited Business.

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