Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had them come out and look at some trees that I wanted trimmed! I sent pictures of what I wanted done! They first said they couldn’t do it! Than the owner came out and looked and what I needed done, and wrote me a contract! 6 limbs off of tree in the rear and one in the tree in the front! When they finished, they never took the branch from the front tree! They said it wasn’t in the contract! Which clearly states one dead limb off of tree in front! I ask did he see the pictures from the first guy, he said no that it must have been poor communication! And he was sorry! I have the pictures and the contract

  Customer Answer

  Date: 07/12/2022

  .

  Business Response

  Date: 08/25/2022

  Eager Beaver Tree Service (EBTS) maintains the highest ethical standard in the industry and has as A+ rating with BBB for the last 27 years. It's been decades since we’ve had any complaints filed with BBB and never a complaint of this nature. EBTS  is the only tree care company in Southern Indiana that is accredited by the Tree Care Industry Association and one of  only 6 tree services in the entire state with this achievement. The highest standard of dedication to the industry is required for this accreditation so it is clear we take our business and reputation seriously.  
  

  The job and contract for *** * **** ***** was specifically stated and went over line by line standing there in the yard with **** *****. Our team of professionals showed up later after the contract was accepted and  fulfilled all aspects of the stated contract. It is clear that “one dead limb from an Elm tree in the front” did not represent removing the entire half of a healthy tree. This will most likely kill the remaining half of the tree. 
  

  This dispute is focused on the Elm tree in the front that is in otherwise good health but has a few dead limbs. We removed the dead limb over the house that was agreed upon plus several others. However, since *** ***** did not understand the agreed upon work order and because EBTS is the #1 tree care company in Southern Indiana and we go above and beyond to resolve disputes, we will make a valid offer to mitigate this misunderstanding. We will return as a courtesy and remove the entire living half of the tree for free under the following 3 conditions. 
  
  1. Eager Beaver Tree Service will be given adequate time to return to the site as our schedule is currently several months out. We will guarantee it will be done by December 31, 2022.
  2. Neither *** or ********* will ever contact myself or the company in any way ever again.
  3. No negative reviews of any kind on google, social media or otherwise. 
  
  If they fail to meet any of these conditions, we will pursue full payment of services rendered in the amount of $2000 for the additional work performed. 
  

  Thank You, 
  **** ******** 

  
  

  Customer Answer

  Date: 08/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***** I will take down my complaint, as soon as the work is finished
  
  

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