Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************
  nal siding being removed which was not done but was billed for. A refund was initially declined but subsequently offered, however the amount was going to be reduced under premise of covering cost of additional siding from the amount due for refund. (The additional siding being referenced was not required or supplied)Labor charge was submitted for the siding job was ******* including 300 fee for repair of original job issues. Labor fee was explained as being built into original contract which had an error of 20% overcharge. By extension labor should have been reduced accordingly.Refund was offered for overcharge of siding in amount of 3000 but no concession was offered for the overcharge in labor as well as fee for original siding.Salesperson advised crew involved with installation were not subcontractors which turned out to be the case. The premise of direct employees was significant predication for entering into contract.

  

  Business Response

  Date: 07/09/2024

  ************, we have provided enough adjustments and free work to your project.  Any further will need to be submitted for binding arbitration with the BBB.  We have completed your project and no further compensation will be provided.

   

  Thank you

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased home, Called Bee got transfer to **, (Or so we were told that ) Bee Window has came out and repaired other windows under the warranty. Now I am calling with a broken window and they say there is no warranty transfer on file that the person at the time did not do their job so no they will not repair. How is it my fault that the person who transferred back then did not do her job (I don't know what her job is) The business honored it before and it was not a problem. Also now they say that the windows were put in so long ago that it would not matter if I had a warranty transfer they are out of warranty so they will not repair anyway. So therefore they misrepresent themselves when they save life time guarantee. Obviously it is NOT.

  

  Business Response

  Date: 11/02/2023

  Dear ************,

  We appreciate you reaching out to us regarding concerns about our windows, and we understand how important it is to address any issues promptly. I understand your frustration and it appears you did receive work in the past, and there was never a transfer fee paid, the employees mistakenly allowed the work.  Unfortunately, the product is no longer under the limited warranty to the original homeowner or yourself.  The windows are 30 years old....  With that being said, if a product is still under warranty, we do allow warranty transfers, but that is not the case now as the warranty period has expired.  While the warranty is no longer valid, we are still here to provide support and service for your windows and offer a range of repair and maintenance services that are available on a billable basis.  Should you wish to proceed with servicing your windows, please do not hesitate to contact us and we would be happy to provide a quote for the billable repairs.

  Thank you,

  *******************

  Bee Window

  Director of Operations

   

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original contract was signed on 8 February 2023. As of 5 June 2023 the work is still not completed. The original contract stated that the work would be completed within 5 days after starting the work within 30 days of the contract. Neither of which was honored. The remodel was advertised as buy one get one free. In reality, the sales rep said this is not the case. His explanation was that they would only charge 50% of what it should cost to do the installation. His example was it should cost $40,000 to do the remodel and he would only charge $20,000, hypothetically. The remodel pricing itself is about average based on many quotes I received to be around $15,000 to $20000. The work took so long that I paid another contractor $500 in cash to finish the concrete work in one section and to install/repair the flooring Bee Window never completed. My family and I have never been able to utilize this shower as well. Thankfully there is another shower in the residence. Then there was issues with the contractors themselves. The first simply never came back after he said he would return. The other installer did excellent work but did not finish the job. He complained about how Bee Window was not fairly compensating him for the amount and skill of work he was performing. He has never returned to finish the job either which is unfortunate because his work was meticulous. So, in summary I feel some level of compensation is well deserved for what is technically a breach of contract. The company will likely claim supply issues or similar. However, if they had measured correctly, ordered the right items, paid their contractors fairly, scheduled accordingly, finished the work, or honored their BOGO advertisement, then perhaps this would not be a situation. It truly should be a consumer warning so others do not fall victim to false advertisement and claims. Breach of contract. SEE SECTION 2 OF ATTACHED CONTRACT REGARDING TIMELINE OF COMPLETION FOR START/FINISH OF INSTALLATION.

  

  Business Response

  Date: 06/05/2023

  Hello **********,

  It was nice speaking to you.  I offer my sincerest apologies for your project not going as planned, and per our conversation I have made deductions accordingly. We have been in business a very long time and take pride in doing a great job for our customers.  I am sorry that your project was not the case and it took so long to finish it. Thank you for confirming the date to return and complete it.  Again, we are truly sorry and hope you would give us another chance if you have any future projects.  

   

  Thank you

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I want to be assured that Bee will not try to charge me for any damage they may incur due to the rewrap as now there are two layers to pull up. Also, if repairs are needed after the ********* will be done in a professional manner without another quote for repairs.  If so, I will accept that and June 14th is a better date. As for the vent, we agreed to withhold $428 until it was resolved and had not heard from anyone for close to a month. I will take the $428 for the vent. The $100 credit was what was offered as a concession for the windows but I would take the rewrap instead. Let me know if June 14th works.
  
  Regards,
  
  ***************************

  
  he original contract. I also have a vent cover in the contract that needs to be replaced yet to be completed. This has been a 9 month process and I really want them to finish. Im usually the one who has to follow up to make progress. I feel stung. ??

  

  Business Response

  Date: 05/30/2023

  Hello ********************,

   

  I am the Operations Manager and I do not believe we have spoken and I was unaware.  I apologize for this, and we can send someone back out to re-wrap the two windows for you.  In regard to the vent, the original job was installed a long time ago and they no longer carry that vent, which is why the install manager  reimbursed for what you were charged.  I have June the 9th open currently to take care of the two wraps for you, please confirm.

   

  Thank you

  

  Business Response

  Date: 05/31/2023

  Hello ********************,

  Upon looking at the job, this was due to hail damage and not a warranty item.  We provided you the money off of $100 because we cannot match the vent.  If you were charged $100 by **, I cannot refund you more than that.  Hail damage is an act of God and billable with insurance.  I will put you down for June 14th to wrap the two windows, you are not responsible for any damage that we do, and thorough pictures of before and after will be taken by the crew to provide proof prior to leaving.  We will arrive between 9-10am.

   

  Thank you

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  It was made clear to me from the beginning that you do not work with insurance companies on claims but I chose to use you anyway. In fact, due to all your delays of sick employees, reduced staff, other project over runs and not having the proper materials I ran out of time to recoup the depreciation withheld by my insurance company which is more than the remainder I owe you. I actually lost money by using your services but wasnt going to make that an issue. The vent was not part of the hail claim, that was just broken and I was going to pay for that myself not realizing it was warranted. The vent itself was quoted to me at one point $200 plus labor. But since its not replaceable by a company who does this as their profession, Im not sure what it will cost me to get it functional. Any suggestions? Solutions? Are you unable to replace a vent cover?
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 06/08/2023

  Hello ********************,

  WE have you set up to re-wrap two windows and provided a discount for the vent, that we cannot supply any longer.  I cannot refund you a cost other than what you paid originally.  I do apologize it is more from somewhere else.  I have noted on your account the refund you are provided, we will re-wrap the two windows as previously stated, and a refund for the vent supplied.  I am sorry, but  we cannot do any further.

   

  Thank you

   

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Given the fact that you are unable to repair a vent cover which matched the siding you installed I am now concerned that if damage is done to the siding when redoing the window wraps that you wont be able to match the siding due to its unavailability. Please assure me you will be able to match the original siding as that will devalue my home solely based on appearance.  I certainly dont want to hear Im sorry but we cannot do any further on my siding! Also, the vent cover credit is unclear. Would it be $250(vent cost + labor)?  We could also just call it even since Im not getting the vent cover regardless. No balance due (statement verifying that) and no further repairs. Please do not come to my house until we have come to an agreement. Let me know.

  Regards,
  
  ***************************

  
  

  

  Business Response

  Date: 06/13/2023

  Hello,

  I still have you on the schedule for tomorrow to re-wrap two windows that you requested.  You have received the credit for a vent we cannot replace, because they do not make that style vent any longer.

  In regard to your warranty, if this was a true warranty and not due to hail damage, you would file the claim with *******. and if it is no longer available, they would then provide other alternatives.  I have tried to repeatedly

  honor the contract, as your appointment is set for tomorrow,  and you have  been refunded what you paid for the vent.  It is my understanding, the tried offering another style vent and you refused.  If you would like us to come tomorrow to

  complete the two wraps, I need to have confirmation today, no later than 3pm.  What will satisfy you at this point?  I cannot provide something I do not have nor that I can get.

   

  Thank you

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  As I already stated several times, the $100 credit was NOT given for the vent. It was the concession for the 2 window overlay. They came out AFTER the $100 credit was given and the upselling attempted to reevaluate the vent situation and call your supplier to see if it was still available. YOU were the first person to tell me the vent was unavailable.  As for the other style vent, it did not fit properly and my siding could have been damaged to make it fit  which I did decline. Given that my siding could also be damaged due to the redo rewrap and you have yet to answer that previous concern of whether you could find a match to repair my siding as it may also be unavailable, I would like to call it even. I owe no more and you cease work. 
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 06/15/2023

  Hello,

  I will agree to this, you owe nothing further and we can call this complete.

   

  Thank you

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********.

  Great! Please send a statement stating no balance due so I know accounting has been notified and Im not still on your accounts receivables.

  Regards,

  ***************************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I did not change the warranty procedure that was originally in place when the windows were purchased. The company changed the procedure. If the company changes the procedure they should come here and replace the window and no charge. It literally took me and my friend 5 minutes to change out the window the last time. I have already let other family and friends know to not use ******* Bee. If the company continues to not be honorable, I will continue too make sure no one in the area uses ******* Bee in the Michiana area. I am only asking the company to do the right thing.
  Regards,
  
  *************************
  honor one time then turn around and change your mind.

  

  Business Response

  Date: 05/25/2023

  Hello,

  All your product has a warranty on parts, however labor fees apply as stated.  A picture window cannot be picked up and installed by the customer, nor do we allow pick *** for glass by customers any longer, due to liability reasons.  We no longer manufacture our windows in house, and the product requires that a technician come and install it, especially a large piece of glass on site.  I do apologize, but we do not want our customers to get injured, and we want to make sure the glass is installed properly.

   

  Thank you

  

  Business Response

  Date: 05/30/2023

  Hello,

  I am sorry you feel the need to use verbal threats.  We are honoring the warranty, we did that out of courtesy previously, that was above and beyond what our warranty is in writing.  After reviewing your  file, it appears you went direct to the manufacture for the previous glass and it was shipped to you.  I am still waiting on the glass to be delivered from them. We want our customers happy and unharmed,  since you insist on picking it up, we will install it for you for free once it arrives.

   

  Thank you

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau: 

  Half of their response is untrue but I look forward to finding out a timeliness for them to install the window.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  entered contract with bee for new shower ****- 2022 was told at time was 6 week waiting now its been going on 8 months get notice from bee saying it supplier behind paid 50% down at time of signing i get thinking everytime bee advertises no interest on their windows its like ponzi scheme

  

  Business Response

  Date: 11/24/2022

  Hello ****************,

  I do apologize for the long wait.  If you are available 11/25/22 for a phone call, we can offer another panel if yours is still not available and schedule installation for you by the second week of December if not sooner.  I apologize for any delay on behalf of our mfg and our staff.

   

  Thank you

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Our agreement was that I would pay in full upon completion of the job. The business took my check after telling me the screens would be installed within the week of window installation. It is now 7 weeks later and they still have not installed the screens and continue to give me the excuse that it is the manufactures fault. Regardless you have cashed my check and not delivered on the product.

  Since you are unable to deliver the product as agreed I want my money back for the costs of the screens so I can order the screens from another vendor. This is not a warranty issue as Bee Window suggests since the screens have never been delivered.

  
  Regards,
  
  ***************************

  
  order the screens from another vendor.

  

  Business Response

  Date: 10/24/2022

  Hello,

  As you are aware already, the screens for your door were on backorder.  I do show that they came on Friday to finally install them and they are the wrong handing.  This is all covered under warranty as well.  I do apologize for the delay, but mfg. delays are a world wide problem, not just a Bee Window problem.  As soon as the mfg. can ship your screens, we will call to install them.  They are not available by anyone other than this vendor.

  Thank you

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I paid roughly $11,000 for the 2 doors in question missing thier screens. $500 is an insufficient amount to source and replace the missing screens from another ******************* as she has stated the screens must come from *************
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 10/25/2022

  Hello,

  The screens came in with the wrong handing, which is a warranty issue.  I will be happy to refund $500 to you so you can purchase screens elsewhere.  I am sorry that there were human errors in the production line.

   

  Thank you