ComplaintsforBee Window, Inc.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased home, Called Bee got transfer to **, (Or so we were told that ) Bee Window has came out and repaired other windows under the warranty. Now I am calling with a broken window and they say there is no warranty transfer on file that the person at the time did not do their job so no they will not repair. How is it my fault that the person who transferred back then did not do her job (I don't know what her job is) The business honored it before and it was not a problem. Also now they say that the windows were put in so long ago that it would not matter if I had a warranty transfer they are out of warranty so they will not repair anyway. So therefore they misrepresent themselves when they save life time guarantee. Obviously it is NOT.

  

  Business response

  11/02/2023

  Dear ************,

  We appreciate you reaching out to us regarding concerns about our windows, and we understand how important it is to address any issues promptly. I understand your frustration and it appears you did receive work in the past, and there was never a transfer fee paid, the employees mistakenly allowed the work.  Unfortunately, the product is no longer under the limited warranty to the original homeowner or yourself.  The windows are 30 years old....  With that being said, if a product is still under warranty, we do allow warranty transfers, but that is not the case now as the warranty period has expired.  While the warranty is no longer valid, we are still here to provide support and service for your windows and offer a range of repair and maintenance services that are available on a billable basis.  Should you wish to proceed with servicing your windows, please do not hesitate to contact us and we would be happy to provide a quote for the billable repairs.

  Thank you,

  *******************

  Bee Window

  Director of Operations

   

• Initial Complaint

  06/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The original contract was signed on 8 February 2023. As of 5 June 2023 the work is still not completed. The original contract stated that the work would be completed within 5 days after starting the work within 30 days of the contract. Neither of which was honored. The remodel was advertised as buy one get one free. In reality, the sales rep said this is not the case. His explanation was that they would only charge 50% of what it should cost to do the installation. His example was it should cost $40,000 to do the remodel and he would only charge $20,000, hypothetically. The remodel pricing itself is about average based on many quotes I received to be around $15,000 to $20000. The work took so long that I paid another contractor $500 in cash to finish the concrete work in one section and to install/repair the flooring Bee Window never completed. My family and I have never been able to utilize this shower as well. Thankfully there is another shower in the residence. Then there was issues with the contractors themselves. The first simply never came back after he said he would return. The other installer did excellent work but did not finish the job. He complained about how Bee Window was not fairly compensating him for the amount and skill of work he was performing. He has never returned to finish the job either which is unfortunate because his work was meticulous. So, in summary I feel some level of compensation is well deserved for what is technically a breach of contract. The company will likely claim supply issues or similar. However, if they had measured correctly, ordered the right items, paid their contractors fairly, scheduled accordingly, finished the work, or honored their BOGO advertisement, then perhaps this would not be a situation. It truly should be a consumer warning so others do not fall victim to false advertisement and claims. Breach of contract. SEE SECTION 2 OF ATTACHED CONTRACT REGARDING TIMELINE OF COMPLETION FOR START/FINISH OF INSTALLATION.

  

  Business response

  06/05/2023

  Hello **********,

  It was nice speaking to you.  I offer my sincerest apologies for your project not going as planned, and per our conversation I have made deductions accordingly. We have been in business a very long time and take pride in doing a great job for our customers.  I am sorry that your project was not the case and it took so long to finish it. Thank you for confirming the date to return and complete it.  Again, we are truly sorry and hope you would give us another chance if you have any future projects.  

   

  Thank you

• Initial Complaint

  05/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a contract with Bee Window to REPLACE 8 window wraps due to hail damage. Clearly confirmed they would replace NOT overlay before they began. Without my knowledge they overlayed 2 windows. I immediately called their office at 3:30pm to speak with management but was told they had left for the day and I could speak with them the next day to resolve the problem. When I did finally speak with someone I asked for them to redo the 2 windows that were overlayed contrary to the contract. They told me I would have to get a NEW quote to redo them which would include any damage they may cause in the process. I declined because I already had a contract in force, why would I get another to pay more? $100 credit was the only concession they offered. I am asking that they redo the 2 windows according to the original contract of replacement with the guarantee of professional workmanship and if need be, properly repairing any damage they may incur without the upselling. Basically just honoring the original contract. I also have a vent cover in the contract that needs to be replaced yet to be completed. This has been a 9 month process and I really want them to finish. Im usually the one who has to follow up to make progress. I feel stung. ??

  

  Business response

  05/30/2023

  Hello ********************,

   

  I am the Operations Manager and I do not believe we have spoken and I was unaware.  I apologize for this, and we can send someone back out to re-wrap the two windows for you.  In regard to the vent, the original job was installed a long time ago and they no longer carry that vent, which is why the install manager  reimbursed for what you were charged.  I have June the 9th open currently to take care of the two wraps for you, please confirm.

   

  Thank you

  Customer response

  05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I want to be assured that Bee will not try to charge me for any damage they may incur due to the rewrap as now there are two layers to pull up. Also, if repairs are needed after the ********* will be done in a professional manner without another quote for repairs.  If so, I will accept that and June 14th is a better date. As for the vent, we agreed to withhold $428 until it was resolved and had not heard from anyone for close to a month. I will take the $428 for the vent. The $100 credit was what was offered as a concession for the windows but I would take the rewrap instead. Let me know if June 14th works.
  
  Regards,
  
  ***************************

  
  

  

  Business response

  05/31/2023

  Hello ********************,

  Upon looking at the job, this was due to hail damage and not a warranty item.  We provided you the money off of $100 because we cannot match the vent.  If you were charged $100 by **, I cannot refund you more than that.  Hail damage is an act of God and billable with insurance.  I will put you down for June 14th to wrap the two windows, you are not responsible for any damage that we do, and thorough pictures of before and after will be taken by the crew to provide proof prior to leaving.  We will arrive between 9-10am.

   

  Thank you

  Customer response

  06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  It was made clear to me from the beginning that you do not work with insurance companies on claims but I chose to use you anyway. In fact, due to all your delays of sick employees, reduced staff, other project over runs and not having the proper materials I ran out of time to recoup the depreciation withheld by my insurance company which is more than the remainder I owe you. I actually lost money by using your services but wasnt going to make that an issue. The vent was not part of the hail claim, that was just broken and I was going to pay for that myself not realizing it was warranted. The vent itself was quoted to me at one point $200 plus labor. But since its not replaceable by a company who does this as their profession, Im not sure what it will cost me to get it functional. Any suggestions? Solutions? Are you unable to replace a vent cover?
  
  Regards,
  
  ***************************
  

  

  Business response

  06/08/2023

  Hello ********************,

  WE have you set up to re-wrap two windows and provided a discount for the vent, that we cannot supply any longer.  I cannot refund you a cost other than what you paid originally.  I do apologize it is more from somewhere else.  I have noted on your account the refund you are provided, we will re-wrap the two windows as previously stated, and a refund for the vent supplied.  I am sorry, but  we cannot do any further.

   

  Thank you

   

  Customer response

  06/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Given the fact that you are unable to repair a vent cover which matched the siding you installed I am now concerned that if damage is done to the siding when redoing the window wraps that you wont be able to match the siding due to its unavailability. Please assure me you will be able to match the original siding as that will devalue my home solely based on appearance.  I certainly dont want to hear Im sorry but we cannot do any further on my siding! Also, the vent cover credit is unclear. Would it be $250(vent cost + labor)?  We could also just call it even since Im not getting the vent cover regardless. No balance due (statement verifying that) and no further repairs. Please do not come to my house until we have come to an agreement. Let me know.

  Regards,
  
  ***************************

  
  

  

  Business response

  06/13/2023

  Hello,

  I still have you on the schedule for tomorrow to re-wrap two windows that you requested.  You have received the credit for a vent we cannot replace, because they do not make that style vent any longer.

  In regard to your warranty, if this was a true warranty and not due to hail damage, you would file the claim with *******. and if it is no longer available, they would then provide other alternatives.  I have tried to repeatedly

  honor the contract, as your appointment is set for tomorrow,  and you have  been refunded what you paid for the vent.  It is my understanding, the tried offering another style vent and you refused.  If you would like us to come tomorrow to

  complete the two wraps, I need to have confirmation today, no later than 3pm.  What will satisfy you at this point?  I cannot provide something I do not have nor that I can get.

   

  Thank you

  Customer response

  06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  As I already stated several times, the $100 credit was NOT given for the vent. It was the concession for the 2 window overlay. They came out AFTER the $100 credit was given and the upselling attempted to reevaluate the vent situation and call your supplier to see if it was still available. YOU were the first person to tell me the vent was unavailable.  As for the other style vent, it did not fit properly and my siding could have been damaged to make it fit  which I did decline. Given that my siding could also be damaged due to the redo rewrap and you have yet to answer that previous concern of whether you could find a match to repair my siding as it may also be unavailable, I would like to call it even. I owe no more and you cease work. 
  
  Regards,
  
  ***************************
  

  

  Business response

  06/15/2023

  Hello,

  I will agree to this, you owe nothing further and we can call this complete.

   

  Thank you

  Customer response

  06/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********.

  Great! Please send a statement stating no balance due so I know accounting has been notified and Im not still on your accounts receivables.

  Regards,

  ***************************

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I purchased windows from ******* Bee back in ****. We went with them because they offered a lifetime warranty guarantee on the windows. If it was beyond two years of purchasing the windows and needed labor services there was a charge and we understood that. The warranty per the pamplet we have covers a break in the seal and any broken windows. In 2014 we needed some windows replaced due to brokens seals in the glass. As long as I picked up the windows myself ******* Bee ordered new windows for me. They called me when they were ready to be picked up. I drove to *******, ******* and picked up the windows. Brought them back and changed out the windows with zero problem from and zero charge. Now i have a big picture window with a large crack in it and ******* Bee tells me that I have to pay for the window and pay for a service fee for them to come out. This is unacceptable. they need to honor what the pamplet says, what we told and what they have already done once. How do you honor one time then turn around and change your mind.

  

  Business response

  05/25/2023

  Hello,

  All your product has a warranty on parts, however labor fees apply as stated.  A picture window cannot be picked up and installed by the customer, nor do we allow pick *** for glass by customers any longer, due to liability reasons.  We no longer manufacture our windows in house, and the product requires that a technician come and install it, especially a large piece of glass on site.  I do apologize, but we do not want our customers to get injured, and we want to make sure the glass is installed properly.

   

  Thank you

  Customer response

  05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I did not change the warranty procedure that was originally in place when the windows were purchased. The company changed the procedure. If the company changes the procedure they should come here and replace the window and no charge. It literally took me and my friend 5 minutes to change out the window the last time. I have already let other family and friends know to not use ******* Bee. If the company continues to not be honorable, I will continue too make sure no one in the area uses ******* Bee in the Michiana area. I am only asking the company to do the right thing.
  Regards,
  
  *************************
  

  

  Business response

  05/30/2023

  Hello,

  I am sorry you feel the need to use verbal threats.  We are honoring the warranty, we did that out of courtesy previously, that was above and beyond what our warranty is in writing.  After reviewing your  file, it appears you went direct to the manufacture for the previous glass and it was shipped to you.  I am still waiting on the glass to be delivered from them. We want our customers happy and unharmed,  since you insist on picking it up, we will install it for you for free once it arrives.

   

  Thank you

  Customer response

  06/05/2023

  Better Business Bureau: 

  Half of their response is untrue but I look forward to finding out a timeliness for them to install the window.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  entered contract with bee for new shower ****- 2022 was told at time was 6 week waiting now its been going on 8 months get notice from bee saying it supplier behind paid 50% down at time of signing i get thinking everytime bee advertises no interest on their windows its like ponzi scheme

  

  Business response

  11/24/2022

  Hello ****************,

  I do apologize for the long wait.  If you are available 11/25/22 for a phone call, we can offer another panel if yours is still not available and schedule installation for you by the second week of December if not sooner.  I apologize for any delay on behalf of our mfg and our staff.

   

  Thank you

• Initial Complaint

  10/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered into contract with Bee Window on April 29th under the assumption and understanding it would be completed by late July. They finally installed the windows in September but did not have the screens. Bee Window accepted full payment for my job on that date under the assumption they would have the screens and complete it by the end of the week. I am now 6 weeks later, then that date. Bee Window refuses to give me any kind of delivery on when the job will be complete or any concessions. They have taken my money and ran. I wish to go to binding arbitration to have this resolved. I either want my money back of the job completed. I don't want any more excuses that it may be complete in "4-8 Weeks". I am tired of getting promises the manager will call me when she doesn't. I have attached my contract with Bee Window for reference and hope you can help me resolve this matter.Since I am confident Bee Window will not finish this job and cannot finish I would like $2,000 refunded so I can order the screens from another vendor.

  

  Business response

  10/24/2022

  Hello,

  As you are aware already, the screens for your door were on backorder.  I do show that they came on Friday to finally install them and they are the wrong handing.  This is all covered under warranty as well.  I do apologize for the delay, but mfg. delays are a world wide problem, not just a Bee Window problem.  As soon as the mfg. can ship your screens, we will call to install them.  They are not available by anyone other than this vendor.

  Thank you

  Customer response

  10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Our agreement was that I would pay in full upon completion of the job. The business took my check after telling me the screens would be installed within the week of window installation. It is now 7 weeks later and they still have not installed the screens and continue to give me the excuse that it is the manufactures fault. Regardless you have cashed my check and not delivered on the product.

  Since you are unable to deliver the product as agreed I want my money back for the costs of the screens so I can order the screens from another vendor. This is not a warranty issue as Bee Window suggests since the screens have never been delivered.

  
  Regards,
  
  ***************************

  
  

  

  Business response

  10/25/2022

  Hello,

  The screens came in with the wrong handing, which is a warranty issue.  I will be happy to refund $500 to you so you can purchase screens elsewhere.  I am sorry that there were human errors in the production line.

   

  Thank you

  Customer response

  10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I paid roughly $11,000 for the 2 doors in question missing thier screens. $500 is an insufficient amount to source and replace the missing screens from another ******************* as she has stated the screens must come from *************
  
  Regards,
  
  ***************************
  

• Initial Complaint

  09/09/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They advertise unsecured loans up to $100,000 then I received a letter that a lien was placed on my property. I have yet to receive my doors when the order placed on 11/13/21 which bee received funding for and I am paying the loan financing for for the last 6 months. The first time I called bee window to inquire they informed me that one door was received and they're waiting for the second. Then it became the order was never even placed and they couldn't even find my order. Then the next time it was they received the order but it's delayed by the vendor. Then they called to schedule me because the door order was coming in. Then now one business day before the delivery I'm being told the doors still are not here. Now I'm stuck paying the bill which I have been for about 6 months now for items I have not even received, and a lien on my home for items I don't have. The financing company is even reaching out to be window regarding the installation of the doors. Not once have I had a supervisor the owner a manager call me and apologize explain or provide me any reason to want to continue with this vendor. I feel like the only reason they even attempted to schedule the installation/delivery of the doors is because I inquired regarding cancellation.

  

  Business response

  09/12/2022

  Hello,

  After following up with our legal department, there has never been a lien on your property.  As we have stated previously, we set your installation date per when our vendor provides arrival.  Normally we do not set tenative dates and wait until the product actually arrives.  I do apologize, but there have been issues since COVID began with every company, that have caused shipping delays.  The mfg said they are waiting on the remaining parts, and it should be  at their  factory anytime.  We will call you once it arrives.

   

  Thank you

  Customer response

  09/12/2022

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I'm sorry but your legal team is misinformed. I have a copy of the lien and spoke with your accounting department when the lien was placed on my property. Yes, shipping delays are an issue but not for one year after the order was placed. As I mentioned in my original reply your company did not even have eyes on my order, did not even have a record. I had to send you guys a copy of my contract for you to even locate it. It was not anyone's radar, it was not being ordered, and I don't believe it was even submitted until now. How much longer can I wait? It's been a year. And you have no ETA on how much longer it will be. Scheduling and failing to follow through is not the big is big issue, the big issue is that we are nearing a year and I am paying for items, and paying interest on items that I do not have.
  Regards,
  
  *************************

  
  

  

  Business response

  09/15/2022

  HEllo,

   

  I spoke with ******* today and they said the door is on the stain line, so they are almost complete with it.  I look for it to be here the end of next week.  Since COVID, most companies have experienced very long delays, due to manpower shortage as well as material.  I do apologize for the inconvenience, we want to install your product as soon as it arrives.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  we had a salesman to the house he talked us in getting a front door and back sliding door we had to finance took 2 weeks to get papers signed but we did , month later we have family emergencies wifes mother dying my mother in hospital so we are helping them with finacing bills so we need to cancel our order we have not started any work or measurements done so we see no reason why we can not cancel no down payment was put down , they say 3 days has passed since we signed papers and we can not cancel or give up our deposit we had no deposit so they say we will have to pay 50 percent of contract ***** plus ***** finance total almost ********************************************************************************** cancel no body would be out any thing no big deal but they want half of money they havenot even worked for , some things come up this is major family issues . if work was done or started or deposit paid it would be different but nothing has been ordered done or anything. *****$ for 2 doors is crazy but any way we can,t do this any more can you please help us . thank you since no work has been done why try to get $ from a family that has family emergencies, we don,t even know what the sliding door was to look like no deposit so they are not out anything

  

  Business response

  08/12/2022

  Hello ******************,

  I do apologize for this and offer my sympathy for the health crisis you are going through with your family.  I have authorized the cancellation of your project and hope that when in a better situation, you will still consider our company.  ***** times, one only can focus on standard procedures and overlook compassion.  Please accept my apology for what you are going through, and your contract has been cancelled.

  Customer response

  08/13/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When Bee windows sales rep came out and we went over what EXACTLY what I wanted at the beginning I told ******** my big issue with my patio door (and showed her) I have to go sideways through patio door because there is no room to walk through because of my dog door and she said we can put a foot longer patio door and it will give you a foot more to walk through she said its going to be expensive because of altering the opening but the can do it and you will also have plenty of sunlight also. Well Bee windows installed the door and it is way worse then my original patio door. Which is now way worse then the original patio door. Now I have to still walk sideways through door and the dog door now does not fit in the frame of patio door because its smaller in the vertical way. The installer new how upset I was for several reasons but I needed my dog door in as this is why I did in the first place. The installer said he could cut my dog door just so I can use it for now but then the dog flap does not close properly now so Im having hot air and flies getting in the house. Also the installer cut the power on the outside socket so Bee did sent a Electrician come out and repair it a few days later. I had other issues also with the install also which I addressed with Bee windows and they will not even work with me. The patio door is maybe 3 inches bigger not 12 inches which defeats the whole purpose of me doing this whole project. I told Bee windows about this and the could careless. The sales rep ****** the contract with 1 foot bigger and circled it. Bee said I got what I ordered. I told *** with Bee that I spoke with ******** and was VERY CLEAR as to what I wanted. I Told ***/Bee that this should be fixed or refunded as I was PROMISED I would have a foot more to the door opening. Bee windows will not even talk to me and now they put in for a lien on my home because I would not sign their contract for completion as I feel its not complete.

  

  Business response

  08/10/2022

  Hello,

  I have included the contract you signed, as well as the measure forms you signed.  You received a six foot door, exactly what you purchased.  Your existing door was five feet......We will gladly sell you a larger door and did offer you that option.  This has been explained to you several times.  Please let me know if you would like a quote for another door.  We have measure forms signed as a second step to ensure the customer receives what they paid for before it is ordered.  It has been reviewed and the outcome was, you received what you paid and signed for with Bee Window.

• Initial Complaint

  03/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 03/24 I signed the contract to get my back money due to the sales person was getting other information on other companies stating that there work is not good. I dont like when another company going around talking bad about another companies business but dont know the real true about the company and also got mad at me because I found a better deal some where else. Still waiting for my refund but cant even tell me when Im getting my money back.

  

  Business response

  03/28/2022

  Hello **************

   

  I apologize if you have not received a refund, I will check with our accounting department and provide details as soon as possible.

   

   

  Thank you,

  Customer response

  03/28/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩