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Business Profile

Collections Agencies

Heartland Resolution Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    every day this company rings my phone two rings and hangs up. When I called to complain about this practice, they got nasty to me. I asked to stop calling me and hanging up. I said i am on the do not call registry. This person said to me "do whatever you want call who ever call the police i don't care what you do." I said to her why are you being nasty to me. She said you are yelling at me. I wasn't I was saying what i just said. I called their 800 number and spoke to a man named *****, He was nice and told me the debt wasn't even mine,

    Business Response

    Date: 12/19/2022

    We do not show any call recordings for the phone number listed in this complaint.  We show that the consumer contacted ********** and spoke with one of our supervisors to report that we were calling the wrong number.  The calls that the consumer was reporting were to a different phone number than what is listed in this complaint.  The number has been removed from our system and added to our never call list.  We apologize for any inconvenience.

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continued calls all day with no response when I answer. Ive called back and can only get a voicemail. Aside from the calls I have answered and I have numerous missed calls from this company as well. Im tired of the continued call and Im unsure what they want from me. If its a debt I owe I need to know because Im trying to buy a house. They called yesterday and when I answered the woman was rude and threatened to continue calling my phone. She did not provide me with an explanation on what she was calling about other that say its a debt. I need to know more than that. Its harassing at this point and Im fed up with it.

    Business Response

    Date: 10/14/2022

    PLEASE SEE OUR RESPONSE ATTACHED

  • Initial Complaint

    Date:09/17/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently (9/16/22) received our paid letter, however, it contains "Null and Void" language in it. We are in the process of buying a house and our home loan is pending us receiving a "Paid in Full" letter WITHOUT the "Null and Void" language. No one at Heartland will provide this letter and we are about to lose our home loan as a result. This is a serious issue that needs to be addressed immediately. I paid in full the agreed upon amount from Heartland and was promised a "paid in full" letter. We need this letter now.

    Business Response

    Date: 09/23/2022

    PLEASE SEE OUR RESPONSE ATTACHED

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On, 8/8/2022, I spoke with ***************************** regarding a debt with ********* Emergency Physicians. I was offered to lower the debt of $1,271.00 to $375.50 which I made the payment on 08/08/2022. But I have not received an email or letter that an agreement was reached today. The employee told me that I will be receiving an email yesterday. Until today, I have not received a settlement letter that was reduced my ****. The confirmation number was ************. I paid with a debit card and they obtain the payment. Detail of transaction of my bank ***** Fargo:08/09/22PURCHASE HEARTLAND RE ******* ** CARD2068$375.50

    Business Response

    Date: 08/11/2022

    PLEASE SEE OUR RESPONSE ATTACHED

    Customer Answer

    Date: 08/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *****************************

Heartland Resolution Group, LLC is NOT a BBB Accredited Business.

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