Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got new dentures from them about 6 months ago paid 1200.dollars yesterday at work eating candy at work and the top plate broke into. On November 19th. Made apt today November 20th. To get them fix. They said going to charge me 180 dollars to fix. I say they were not made right in first place if they broke in six months. They should have fixed for free. This is big cost for a senior citizen. Everyone should know before they go there
  And spend there social security money on these crooks

  Business Response

  Date: 11/26/2024

  Patient purchased new dentures on 04/11/2024. Upon final delivery of the prosthetics patients are advised we do adjustment/ensure the denture is satisfactory for 100 days. Patient had the dentures for over 7 months before they broke. This is a "denture clinic" the majority of our patients wear dentures and are senior citizens. 

  Customer Answer

  Date: 11/27/2024

   
  
  ********** ********
  
  
  
  I am rejecting this response because: Since they know their customers  are mainly seniors.  That they would stand behind  their product.    6 or 7 months for a product  that cost over thousand dollars is not a good situation  especially  for seniors.  They should  fix their  mistake  for free. I got my fist dentures  from same company  in ***********  Indiana  they lasted 30 yrs. These didn't  last a year.  So that tells me something  went wrong  on their end. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 12/18/2024

  We have a 100 day guarantee to patients. Our specialized lab technicians have said that if there is any issues with the fabrication of the denture it will occur within the first 3 weeks, and we allow for over 3 months. Gum tissue and bone constantly changes once your teeth are removed. Patients who have had the same set of dentures for years on end often times have a much more difficult time adjusting to a new set of dentures due to muscle memory that was developed to retain the old set. 

  Customer Answer

  Date: 12/20/2024

  *
  ********** ********
  
  
  
  I am rejecting this response because: The business  sent me a letter  telling  me I'm  no longer  a patient  which is fine except  the dentures  they charge  me 180.00  to fix were falling apart  2 weeks  after they fixed  them. So I am filling a complaint  with ***** *********  office.also  they know they messed up my dentures.  They said to me on phone  they wouldn't  help me since I filed a complaint.   I'm  not the type to let them take advantage  of me.
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty is for one year as seen on printed form from Affordable Dentures Dentures were made and left office October 17, 2023 The tooth fell out of the front upper plate was taken to the office March 27,2023 they tried to charge us an additional 200 for the repair when the warranty is good for a year on repairs it states all Dentures and partials made with Affordable Dentures come with one year warranty which covers repairs if the new denture/partial breaks under normal usage, my husband was eating a potato and a tooth fell out the office disputed the repair wanted to charge us. I said the warranty should cover it. They said no I said well maybe an attorney should clarify your warranty because of what the warranty says on the paper they got angry told us they would not since we were threatening them. We were not we were just saying we were confused about the warranty and the warranty called the office asked to speak to the business manager. They hung up when I called back. They told me she was in surgery. They would call they have not called and today March 29, 2024 I have made calls and calls and calls with no one to speak to? no resolution
  We want his tooth repaired at no charge to us per their warranty that they clearly State and I have a copy of that warranty which I have sent with this complaint

  Business Response

  Date: 04/15/2024

  Patient purchased dentures on October 17th, 2023. On March 27th, 2024 the patient and his wife came into the office due to the patient breaking his denture the previous evening. Patient stated that the tooth fell out whenever he was eating a potato chip. The doctor and the 30 year experienced lab technician both inspected the denture along with the tooth, both stated from their experience the tooth was broken out, which only happens from improper usage of the denture. The "Warranty" paper provider clearly states that it is only covered "under normal usage". The patient and his wife were informed that they would have to pay for the repair and that is when the patient's wife started cursing at the 2 front desk staff and yelling towards other people in the lobby. I, the office manager, asked the patient if they wanted to pay for the repair, the patients wife said they wanted to go ahead with it but then mentioned taking everything to their lawyer. I have been instructed to not have further correspondence once people threaten to escalate to a lawyer. The patient or his wife were in contact with cooperate, the matter was being handled by cooperate the last I was updated. I have no records of patient calling and leaving a voicemail after talking to the cooperate office. 

  Attached is a picture of where the tooth is broken out of the denture, a portion of the neck of the tooth is still visible inside the denture. Again, the craftsmanship warranty only covers repairs under normal usage we are not responsible for improper usage or breaking of dentures. 

  Customer Answer

  Date: 04/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,

  they do not have the story, correct I was not eating a potato chip. I was eating a baked potato due to the fact I can’t eat chips because of an esophagus problem. I have trouble eating certain foods. In fact quite a few my throat diagnosed a little larger than a drinking straw, it’s stretched And if eating is not a normal Usage, what is I’m confused ? There was no cursing. Either from us or the staff honestly raising a voice, yes By both parties and nothing was said about the staff member about jerking the blue dish from us with the Dentures in it, conveniently left off the things that they were guilty of . Their warranty states normal usage. He was eating a potato normal Usage end of story. They just don’t want to fix it. They want more money.
  
  
  
  ******* ******

  Business Response

  Date: 05/14/2024

  Thank you for the opportunity to respond to this complaint.  The patient did receive dentures at my office in October of 2023.  He is also correct that he returned to the office after a tooth was broken.  However, based on the dentures that he returned, it is impossible that his tooth “fell out while eating a potato.”  The site of the missing tooth had 3 millimeters of tooth left in the denture.  In my experience, this is a result of a dropped denture.  A tooth that falls out of a denture while eating a potato would be the full tooth and it would not leave part of the tooth in the denture. 
  
  My office offers a 1-year, limited warranty, that covers any breaks or damages that might occur as a result of the fabrication of the denture.  The warranty does not cover any trauma that resulted in breakage. 
  
  

  Customer Answer

  Date: 05/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I know perfectly well, as I was sitting at my kitchen table, and we have witnesses that were there at the kitchen table. The denture was never dropped. I was eating a baked potato and opened my mouth and showed them what had happened when I felt the tooth and the baked potato that was lingering in my mouth, they are full of scams at its clear all over the Internet how they get away with things we would like a complete refund. Normal Usage would be eating Which is exactly what happened think about it if it were dropped, how could it have only fell on that one particular tooth and it broke in half that is ridiculous
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 06/10/2024

  The patient did receive dentures at my office in October of 2023.  He is also correct that he returned to the office after a tooth was broken.  However, based on the dentures that he returned, it is impossible that his tooth “fell out while eating a potato.”  The site of the missing tooth had 3 millimeters of tooth left in the denture.  In my experience, this is a result of a dropped denture.  A tooth that falls out of a denture while eating a potato would be the full tooth and it would not leave part of the tooth in the denture. 
  
  My office offers a 1-year, limited warranty, that covers any breaks or damages that might occur as a result of the fabrication of the denture.  The warranty does not cover any trauma that resulted in breakage. 

   

  Patient has escalated complaint to attorney general. 

  Customer Answer

  Date: 06/11/2024

  On their printed copy it states in the highlighted area : all new Dentures And partials made by Affordable Dentures come with a one year warranty, which covers repairs    If the new denture or partial breaks (Under normal usage) 

  It says nothing about the fabrication and my husband was eating a potato I Eating is a normal Usage! There is no exclusion mentioned that eating is not covered if breakage occurs this is ridiculous.  They are just trying to get out of covering the repair